Position Summary: We are seeking a highly skilled and motivated Automation Test Engineer to join our growing team. The ideal candidate will play a pivotal role in driving the quality and efficiency of our software development process, having a strong background in quality assurance and automation, particularly in the realm of Mobile devices and applications. This role will involve designing, developing, and maintaining robust automation test frameworks that enable efficient testing of our products. Collaborate with cross-functional teams to ensure high-quality software delivery. Main Responsibility Areas Design, develop, and maintain scalable and maintainable automation test frameworks, test plans and test scripts for Mobile devices and applications using industry-standard tools and technologies. Develop and execute automated test scripts for various testing types, including functional, regression, integration, and performance testing. Collaborate with cross-functional teams including developers, product managers, and other QA engineers to ensure high-quality deliverables. Participate in design and code reviews to ensure testability and quality. Identify and troubleshoot issues in the automation framework and test scripts. Identify, document, and track defects, and work with the development team to resolve issues. Analyse test results and provide comprehensive reports to identify defects and areas for improvement. Stay updated with the latest automation testing tools, techniques, and industry best practices. Mentor and guide junior team members in automation testing. Key Skills & Competencies: Bachelors degree in Computer Science, Engineering, or a related field. Proven experience in QA and automation testing. Experience with automation tools like Selenium, Serenity BDD, Cucumber, Groovy. Strong programming skills in languages such as Java, Python, or C++. Familiarity with Database concepts SQL , Oracle/Maria DB. Familiarity with cloud platforms (AWS, Azure, etc.). Knowledge of software testing methodologies and best practices. Understanding of continuous integration and continuous delivery (CI/CD) pipelines. Familiarity with DevOps tools such as Git. Familiarity with build tools such as Maven. Excellent problem-solving and analytical skills. Ability to work independently and as part of a team. Strong communication and interpersonal skills. Preferred Qualifications: Experience with cloud-based testing environments. Experience in Hosting automation execution in cloud platform Designing, developing, and maintaining scalable automation test frameworks and Test Scripts Knowledge of performance testing tools like JMeter or LoadRunner. Experience with Agile development methodologies. Certification in automation testing or software testing. Limitations and Disclaimer The above job description is meant to describe the general nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their manager.
Position Summary: We are looking for an experienced UI developer with 5+ years of experience in developing and implementing user interface components using React concepts. You will join an innovative and passionate team of engineers using cutting edge technologies like React, Kubernetes, OCP for our Device Management application. For this role, you should have in-depth knowledge of JavaScript and React concepts, excellent front-end coding skills, and a good understanding of progressive web applications. Ultimately, a top-class UI developer should be able to design and build modern user interface components to enhance application performance. Main Responsibility Areas Design, develop, and maintain scalable and maintainable UI components, using industry-standard tools and technologies. Understanding the existing application and requirements. Collaborate with UX designer, architects, backend developers, and other QA engineers to ensure high-quality deliverables. Identify web-based user interactions. Develop and implement highly responsive user interface components using react concepts. Write application interface code using JavaScript following react.js workflows. Troubleshoot interface software and debug application code. Develop and implement front-end architecture to support user interface concepts. Monitor and improve front-end performance. Document application changes. Mentor and guide junior team members in UI development. Key Skills & Competencies: Bachelors degree in Computer Science, Engineering, or a related field. Proven experience in UI development. Experience in working as a react.js developer. In-depth knowledge of JavaScript, CSS, HTML, and front-end languages. Working experience of REACT tools including React.js, Webpack, and Redux Familiarity with device management protocols like OMADM, TR069 and LWM2M Experience with user interface design. Experience with browser-based debugging and performance testing software. Familiarity with DevOps tools such as Git. Familiarity with build tools such as Maven. Excellent troubleshooting skills. Excellent analytical and problem-solving skills. Ability to work independently and as part of a team. Strong communication and teamwork skills. Limitations and Disclaimer The above job description is meant to describe the general nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their manager.
Research & Development - AI Prompt Engineer Company Overview : We are Motive - the worlds leading provider of device management for mobile, fixed and IOT as well as managing the omni-channel customer experience which through its business logic drives actions, runs proactive care campaigns and improves customer satisfaction. Deployed by leading service providers worldwide, Motives device management and service management platform drive revenue, reduce customer care costs and automate each customer interaction. A relaunched brand with a long history and pedigree, at Motive we differentiate ourselves by creating innovative technical solutions, packaging them in ways that simplify operational complexity and time to market, and we never forget that we only succeed when our customers succeed. As a member of the Motive team, you will share a passion for being part of an exciting team of talented individuals, with a focus on building sustained long-term growth, and a fantastic place to work. Surrounded by individuals of exceptional ability and commitment, you will have the opportunity both to contribute to our continued business success, and to also invest in your own personal development. At Motive we hire only passionate team orientated people to join our business. Are you one of them? Position Summary: As a Research and Development AI Prompt Engineer, you will be at the forefront of creating and enhancing our software products. You will maximize the value of the R&D team’s delivery in research, design, prototyping, and development of new features and solutions. In this role, you will focus on developing, optimizing, and fine-tuning AI prompts for various natural language processing (NLP) and generative AI systems. You will work closely with software engineers to improve model outputs, refine AI understanding, and ensure the quality and accuracy of generated content. As an AI Prompt Engineer, you’ll play a key role in creating effective and efficient prompts that maximize the performance of AI models, particularly those focused on tasks such as anomaly detection, prediction, question answering, summarization, and more. Main Responsibility Areas: Prompt Design and Optimization Develop, test, and optimize natural language prompts for a variety of tasks, ensuring that AI models produce accurate, contextually relevant, and high-quality responses Experiment with different prompt engineering techniques, strategies, and styles to improve AI model outputs in various scenarios (e.g., anomaly detection, chatbot interactions, code generation, etc.) Analyze and refine existing prompts to ensure the desired AI model behavior AI Model Fine-tuning Collaborate with R&D and Professional Services software engineers to fine-tune pre-trained models using custom prompts for specific business requirements or user needs. Conduct prompt-based testing and validation to assess model performance and quality. Develop feedback loops to iteratively improve prompt designs based on model output quality. Performance Optimization: Analyze AI model outputs and fine tune prompts to improve accuracy and performance. Work closely with R&D software engineers to integrate prompt-engineered models into production systems and applications. Partner with product managers and UX/UI designers to understand user needs and ensure that AI-generated content aligns with user expectations and business goals. Document prompt engineering strategies, guidelines, and best practices. Maintain detailed records of model performance metrics and improvements over time. Provide regular updates to stakeholders on prompt optimization results and model performance. Stay up-to-date with the latest trends and techniques in AI, NLP, and prompt engineering. Create prototypes and proof-of-concept models to demonstrate the feasibility and potential of new ideas. Key Skills & Competencies: Bachelor’s or Master’s degree in Computer Science, Software Engineering, Linguistics, AI, Data Science, or a related field. Advanced degrees and relevant certifications are a plus. Strong understanding of natural language processing (NLP) techniques and machine learning models (e.g., GPT, BERT, T5). Experience with AI prompt engineering, fine-tuning, and content generation tasks. Familiarity with large-scale pre-trained models, including transformers and generative models. Proficiency in programming languages such as Python, with a focus on libraries like Hugging Face, TensorFlow, PyTorch, or OpenAI’s API. Troubleshooting skills. Familiarity with AI platforms and cloud computing services (e.g., AWS, GCP, Azure). Expertise in Atlassian Jira and Confluence tools as well as Microsoft SharePoint Excellent verbal and written communication skills. Ability to articulate technical concepts to both technical and non-technical stakeholders. Ability to work effectively in a collaborative team environment. Strong interpersonal skills and a proactive attitude. Ability to quickly learn and apply new technologies. Flexibility to adapt to changing priorities and project requirements. Work Experience Requirements: Experience working with generative models such as GPT-3/4, BERT, or T5. Familiarity with conversational AI, chatbots, and interactive AI systems. Experience with data labeling, model evaluation, and data annotation. A strong portfolio showcasing previous work in prompt design or AI-driven NLP systems. Knowledge of AI ethics, bias mitigation, and content moderation techniques. Limitations and Disclaimer The above job description is meant to describe the general nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their manager.
Job Title: Solution Architect Professional Service Company Overview: We are Motive - the worlds leading provider of device management for mobile, fixed and IOT as well as managing the omni-channel customer experience which through its business logic drives actions, runs proactive care campaigns and improves customer satisfaction. Deployed by leading service providers worldwide, Motives device management and service management platform drive revenue, reduce customer care costs and automate each customer interaction. A relaunched brand with a long history and pedigree, at Motive we differentiate ourselves by creating innovative technical solutions, packaging them in ways that simplify operational complexity and time to market, and we never forget that we only succeed when our customers succeed. As a member of the Motive team, you will share a passion for being part of an exciting team of talented individuals, with a focus on building sustained long-term growth, and a fantastic place to work. Surrounded by individuals of exceptional ability and commitment, you will have the opportunity both to contribute to our continued business success, and to also invest in your own personal development. Job Summary: We are seeking a Solution Architect with strong expertise in integrating telecom carrier IT systems with mobile platforms to support multi-SIM entitlements for Apple, Samsung, and Android devices. This role focuses on architecting solutions that leverage SMDP+, Camel routes, websheets, and custom microservices, with additional responsibilities for managing push notification systems like FCM (Firebase Cloud Messaging) and APNS (Apple Push Notification Service). You will drive the design of a seamless, scalable solution for multi-SIM entitlements, ensuring synchronization and secure communication between carriers and devices. Key Responsibilities: Collaborate with telecom carriers to integrate the product with existing IT systems, including entitlement servers, provisioning systems, and network infrastructure. Design flows required to configure Camel routes to efficiently route data between internal microservices and external carrier systems. Design custom microservices to handle entitlements, device synchronization, and provisioning logic for multi-SIM management. Utilize Web sheets to manage user entitlements and profiles ensuring a smooth customer experience for primary and secondary devices. Integrate FCM (Firebase Cloud Messaging) and APNS (Apple Push Notification Service) to manage real-time notifications for entitlement updates and device synchronization across platforms. Ensure the architecture supports seamless entitlements and transitions between carriers, devices, and operating systems. Work with security teams to implement SSL encryption, certificate management, and other security protocols to safeguard carrier and customer data. Lead the integration of telecom standards like TS.43 for multi-device entitlements and data synchronization. Oversee API integrations between carrier systems, entitlement servers, and mobile device ecosystems, ensuring smooth and secure communication. Experience 12+ years of software development experience in Telecommunications Networks Responsible for Architecture, Requirement analysis, Feature design based on cloud native principles Ownership of SW Architecture at System component level Hands-on knowledge on a broad array of cloud native technologies and operability concepts. Ability to comprehend complex technical problems and create pragmatic solutions. High proficiency in Coding languages and development practices. Expert Programmer using Go / Java / C++ and related Tools in Linux environment Expert in Design and Development using Cloud Native Principles with strong Analytical and Debugging skills Hands-on Experience with Cloud Native, Microservices, Containers and Virtualization Technologies like Docker, Kubernetes (K8s), CaaS, Helm, Envoy, Databases, gRPC, Open-Source Integration, FOSS, CSF, Operability and Serviceability Domain, CI/CD, DevOps, etc. Work independently, deploying, testing and troubleshooting Cloud native application Leading the end-to-end development of Features Willing to work in lean and extremely agile environment / start-up work culture to achieve stiff and challenging targets Team player with proven ability to work in diverse team environment Experience in cross-team technical interface management. Demonstrated ability to work effectively with a wide array of stakeholders and technical experts throughout the company and outside partners Interface to key customers to explain design approaches and solution elements Ability to manage customer escalations caused by outage or product defects Track record of creating high quality work and delivering results on time. Work Environment: Hybrid (On-site/Remote) or fully remote options are available depending on location.
Openwave is focused on delivering high quality, cutting edge, messaging software to operators around the world, across multiple protocols and business domains. With 300M active users, we strive to push the boundaries of integrating AI and machine learning into messaging applications and system operations. As a Machine Learning Engineer at Openwave, youll join a phenomenal team of hardworking engineers and will be entrusted with a range of responsibilities. Specific Job Responsibilities Work with product management, architecture and field teams to integrate ML services into existing and new products. Build and deploy ML models for NLP, image classification, anomaly detection and other use cases. Integrate with existing models such as LLMs, Causal AI, Agentic AI Work with various teams on data acquisition and cleanup Perform testing, debugging, maintenance and documentation of ML models. Integrate ML model training and testing into our CI/CD process. Stay up to date on advancements in AI, ML and data science, incorporating new technologies into our software stack. Position Requirements Bachelors degree in Computer Science, Artificial Intelligence, Machine Learning or related field. Experience delivering at least one production ready ML solution. Strong experience in programming languages such as Python and Java. Experience with one or more ML frameworks (ONNX, TensorFlow, PyTorch etc..) Comprehensive knowledge and hands-on experience with fine-tuning and training models. Excellent communication skills and ability to collaborate in a globally distributed remote team. N Vasanth Associate Talent Acquisition (India) M:+91 8977826612
Job Description Job Title : Back-end Developer, Java Department : Motive DM R&D Position Type : Full Time Job Location : India Work Mode : Remote Industry Type : Telecommunications Travel Required : No Why Us? Motive is a leader in device, entitlement, IoT, and service management market with over hundred top-tier CSP customers worldwide and billions of endpoints under administration, with a core mission to help customers grow revenue faster, while automating their customer experience across all engagement channels. Motive was acquired by Lumine Group in April 2024 and now functions as an independent company with HQ in Canada. Today we provide solutions and services to many of the largest companies in the world and our systems remain the most trusted, secure, flexible, and performant systems available in the marketplace. Please visit our website to know more about us - https://www.motive.com. A Day in the Life of Senior Software Developer As a Senior Software Developer, you will be an integral part of our dynamic development team working on our industry leading device management and provisioning solutions. Your will be responsible for designing, developing, and maintaining scalable high-performance web applications. So, how are we going to keep you busy? Participate in the entire software development life cycle, including requirement analysis, design, development, testing, deployment, and maintenance. Design and implement robust, scalable, and secure web applications. Collaborate with cross-functional teams, including business analysts, client support, designers, and other developers, to deliver high-quality software solutions Stay up-to-date with the latest trends and best practices in web development and technology, and continuously improve development processes and methodologies. Perform code reviews, identify areas for improvement, and implement enhancements to ensure code quality and maintainability. Troubleshoot and debug complex technical issues, and provide timely resolutions. Ensure compliance with coding standards, security policies, and performance guidelines. What will make you eligible for this role? Bachelors or masters in computer science/ computer engineering/ software engineering. 7+ years of professional experience in software development, with a focus on Java. What will make you the best-fit for this role? Solid experience writing multithreaded applications in Java in Linux environments Proficiency with Web Services, RESTful APIs, Message Queueing. Experience with Spring Boot and Gradle. Proficiency in developing, deploying, testing software containerized software using Docker and Kubernetes. Proficiency in building and deploying software in AWS or Azure cloud. Excellent object-oriented design & programming skills, including strong working knowledge of design patterns, enterprise integration processes etc. Expertise in developing and optimizing SQL Server databases, writing complex SQL queries, and designing efficient database schemas. Ability to work independently with minimal supervision and manage multiple priorities in a fast-paced environment. Ability to lead architecture and design of software. Experience with continuous integration/continuous deployment (CI/CD) pipelines and tools, branching techniques and deployments. Experience, that will be an advantage: Development experience with network protocols (HTTP, TCP / UDP, SNMP) and Java NIO Solid experience tuning and optimizing the Java garbage collector and troubleshooting Java memory leaks. Hands-on development experience of high-volume, low-latency applications Experience in AWS or Azure cloud services Telecom experience is a plus Experience with Weblogic and/ or WildFly Experience with NoSQL databases is a plus. Experience building applications with machine learning libraries is a plus. Limitation and Disclaimer: The aforementioned job description is aimed to provide an overview of the overall type and level of work being performed for this role; it shouldn't be interpreted as a complete list of all obligations, responsibilities, and qualifications needed for the job. In no way does this job description imply or say that these are the exclusive responsibilities of the employee holding this position. Any additional job-related instructions or tasks that are requested by the manager must be completed by the employee.
We are Motive - the worlds leading provider of device management for mobile, fixed and IoT as well as managing the omni-channel customer experience which through its business logic drives actions, runs proactive care campaigns and improves customer satisfaction. Deployed by leading service providers worldwide, Motives device management and service management platform drive revenue, reduce customer care costs and automate each customer interaction. A relaunched brand with a long history and pedigree, at Motive we differentiate ourselves by creating innovative technical solutions, packaging them in ways that simplify operational complexity and time to market, and we never forget that we only succeed when our customers succeed. As a member of the Motive team, you will share a passion for being part of an exciting team of talented individuals, with a focus on building sustained long-term growth, and a fantastic place to work. Surrounded by individuals of exceptional ability and commitment, you will have the opportunity both to contribute to our continued business success, and to also invest in your own personal development. At Motive we hire only passionate team orientated people to join our business. Are you one of them? Position Summary: We are seeking a skilled Database Administrator (DBA) to join our Managed Services Hosted Operations team. In this role, you will be responsible for managing, maintaining, and optimizing complex database environments in hosted or cloud infrastructure, ensuring high availability, replication integrity, and operational excellence for our enterprise clients. Key Responsibilities: Install, configure, upgrade, and maintain relational databases across cloud and hosted environments Design, implement, monitor, and troubleshoot real-time data replication across multiple environments Manage and optimize OLTP and OLAP workloads to support transactional systems and analytical/reporting use cases Develop and maintain high-performance ETL pipelines and support reporting systems Monitor database performance and fine-tune queries, schema, and configurations to meet SLAs Implement and manage backup and disaster recovery strategies, including point-in-time recovery Support seamless database upgrades and versioning processes using tools like Liquibase Automate routine administrative tasks using scripting and automation frameworks Deploy and manage databases in Kubernetes (K8s), virtual machines (VMs), AWS cloud, and OpenShift Container Platform (OCP) Ensure database environments meet security, compliance, and access control standards Collaborate with cross-functional teams including infrastructure, DevOps, and application teams Participate in 24x7 on-call support rotation for production incidents Required Skills: Strong hands-on experience with: Oracle Database administration Oracle GoldenGate replication MariaDB administration Cassandra administration Redis DB administration Proven expertise in: OLTP and OLAP database architecture High-performance ETL and reporting solutions Experience with database versioning and seamless upgrade workflows , especially using Liquibase Proficient in Linux/Unix administration and scripting (Bash, Python, etc.) Experience deploying databases on: Kubernetes (K8s) Virtual Machines (VMs) AWS (RDS, EC2, etc.) OpenShift Container Platform (OCP) Familiarity with automation/configuration management tools (e.g., Ansible, Terraform) Strong understanding of database backup, recovery, and HA strategies Experience working in cloud or hybrid infrastructure with production SLAs Good understanding of security best practices, user access controls, and compliance standards Preferred Skills: Oracle RAC and MariaDB clustering experience Familiarity with observability and monitoring tools (e.g., Zabbix, Prometheus, Nagios) Cloud certifications (AWS, Azure, or GCP especially database or DevOps-focused) Experience with DevOps and CI/CD integration for database change management Strong communication skills and ability to document technical procedures clearly Required Qualifications: Bachelors degree in Computer Science, Information Systems, or equivalent experience 10+ years of professional experience as a DBA in managed services or hosted operations Working Conditions: Fast-paced 24x7 operational environment with rotating on-call support Occasional after-hours or weekend work during maintenance windows Collaborative, cross-functional team environment Limitations and Disclaimer The above job description is meant to describe the general nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their manager.
Company Overview: We are Motive - the worlds leading provider of device management for mobile, fixed and IOT as well as managing the omni-channel customer experience which through its business logic drives actions, runs proactive care campaigns, and improves customer satisfaction. Deployed by leading service providers worldwide, Motives device management and service management platform drive revenue, reduce customer care costs and automate each customer interaction. A relaunched brand with a long history and pedigree, at Motive we differentiate ourselves by creating innovative technical solutions, packaging them in ways that simplify operational complexity and time to market, and we never forget that we only succeed when our customers succeed. As a member of the Motive team, you will share a passion for being part of an exciting team of talented individuals, with a focus on building sustained long-term growth, and a fantastic place to work. Surrounded by individuals of exceptional ability and commitment, you will have the opportunity both to contribute to our continued business success, and to also invest in your own personal development. At Motive we hire only passionate team orientated people to join our business. Are you one of them? Position Summary: As a Software Architect, you will capturebusiness, operational, technical and / or non-functional requirements from our customers and internalstakeholders and deliver our technology direction withan architecture that meets our customers needs and Motive direction. Be able to process use case and feature requirements into conceptual models, operational scenarios, technical requirements, and functional descriptions. Must have broad system and product architecture competence and ecosystem understanding relative to telecom providers and modernization of a large platform. You will be a champion of writing clean code, keeping up to date with latest advances in protocol and technologies. You will also be responsible for providing strategic vision for the future of the product, bringing new technological changes, and doing Proof of Concepts (POCs). Main Responsibility Areas: Identifies the stakeholders involved and coordinates within the product lifecycle activities for initial phase of product development. Captures and manages the functional and non-functional requirements by using industry best practices. Develops and manages the subsystem level design of the product. Research, design, plans develop and / or evaluate new advanced network technologies by translating customer requirements or strategic business objectives into final product design. Work includes in-depth assessment of the customer's networked application needs, design and implement modern software programming models, runtime environments and software systems on cloud platforms. Design, define and implement integrated hardware / software systems requirements for customers and / or prepares studies and analyses existing systems. Drive results of POCs into intellectual property and product roadmaps. Coordinates design of subsystems and integration of total system. Identify, analyze, and resolve program support deficiencies. Develop high-quality theoretical and experimental work. Solves complex problems based on sophisticated analytical thought and complex judgment. Contribute to development of concepts to determine the direction for the product. Act as a professional leader for staff / work team / taskforces, often the most senior specialist in a team, who serves as best practice resource within own organizational unit and / or is recognized as an expert within the same professional area in the business. Lead functional teams or projects with moderate resource requirements, risk and complexity, handle dayto-day staff management issues, including resource management and allocation of work. Key Skills & Competencies: Bachelors or masters in computer science/ computer engineering/ software engineering. 12+ years of professional experience in software development, with a focus on JAVA. 4+ years of experience as an architect. Solid experience consuming JAVA and device protocol specifications. Prior experience in device management space (TR 069, TR 369, WebPA etc). Experience working and architecting large-scale, multi-threaded, distributed applications, and fast prototyping. Proficiency with Web Services, RESTful APIs, Message Queueing. Proficiency in developing, deploying, testing software containerized software using Docker and Kubernetes. Proficiency in microservices based architecture. Excellent object-oriented design & programming skills, including strong working knowledge of design patterns, enterprise integration processes etc. Excellent working experience with DBs (Oracle, MariaDB, Redis). Expertise in developing and optimizing SQL Server databases, writing complex SQL queries, and designing efficient database schemas. Ability to lead architecture and design of software. Experience with continuous integration/continuous deployment (CI/CD) pipelines and tools, branching techniques and deployments. Strong ownership of own work with effective collaboration as part of a multi-disciplinary, multi-site team Continuous learning, mastering and creation of new leading-edge technologies Positive mindset, with strong interpersonal skills and ability to work constructively within a team environment. Strong analytical and problem-solving capabilities Excellent verbal and written communication skills (in English) with experience in creating clear and concise documentation. Preferred Qualifications: Experience in AWS or Azure cloud services. TR 069, TR 369, WebPA. Experience with Weblogic and/ or WildFly Experience building applications with machine learning libraries is a plus. Telecom experience is a plus Limitations and Disclaimer The above job description is meant to describe the general nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their manager.
We are Motive - the worlds leading provider of device management for mobile, fixed and IOT as well as managing the omni-channel customer experience which through its business logic drives actions, runs proactive care campaigns, and improves customer satisfaction. Deployed by leading service providers worldwide, Motives device management and service management platform drive revenue, reduce customer care costs and automate each customer interaction. A relaunched brand with a long history and pedigree, at Motive we differentiate ourselves by creating innovative technical solutions, packaging them in ways that simplify operational complexity and time to market, and we never forget that we only succeed when our customers succeed. As a member of the Motive team, you will share a passion for being part of an exciting team of talented individuals, with a focus on building sustained long-term growth, and a fantastic place to work. Surrounded by individuals of exceptional ability and commitment, you will have the opportunity both to contribute to our continued business success, and to also invest in your own personal development. At Motive we hire only passionate team orientated people to join our business. Are you one of them? Position Summary: Motive Service Management Platform (SMP) is a successful software platform deployed at more than 70 of the worlds leading telecommunications companies. Tens of thousands of Call Center Agents as well as tens of millions of subscribers use this software. We make it easy for these companies to integrate their backend systems into troubleshooting and diagnostic modules that we expose through self-service, agent consoles, and APIs. SMP is introducing Generative and Agentic AI features to lead the market in advanced capabilities. As a SMP Product Manager at Motive, you will be an integral part of our product team leading planning, executing, and delivering successful product updates and features. You will take responsibility for driving the next phase of the Motive Service Management Platform (SMP) product evolution, leveraging AI technologies. You will conduct market research; generate product requirements; determine specifications, release timetables, pricing, and develop marketing strategies. We are looking for a profit and loss manager with autonomy to ensure product profitability and managing spending to achieve all product performance metrics, who will work closely with the sales and marketing teams to ensure that features and benefits of the product meet emerging market needs. The Product Manager owns bringing the product to market to generate new and/or recurring business and to ensure the integrity of the product in its market space. This individual will be an active advocate of the technologies developing in the market and cognizant of competitor approaches. Main Responsibility Areas: Profit and loss management with autonomy to ensure product profitability and managing spending to achieve all product performance metrics. Manage, curate, and grow global sales pipeline in collaboration with the sales organization. Gathering market intelligence and competitive research. What problems do customers need to solve and what drives value for them? Making it clear to our customers our solution platform is the clear choice for evolving their customer care, provisioning, integration and orchestration solutions. Create and develop compelling content and sales enablement collateral. This includes battle cards, demos, presentations, training, and one-pagers. Educate sales and customer-facing teams with market challenges, trends, and how Motive SMP empowers operators to address each one of them. Support product marketing in internal and external communication. Building the required communication channels: blogs, newsletters, webinars, customer forums, etc. Customer engagement. Join customer meetings to hear firsthand what the customers expect from Motive SMP. Thought leadership and positioning Motive SMP as a leader in telecom customer care. Working with R&D in delivering high quality product releases Determine product pricing by utilizing market research data; reviewing production and sales costs; anticipating volume; costing special and customized orders. Maintain product catalog and price book. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Key Skills & Competencies: Bachelors or Master’s Engineering Business degree is a plus 4+ years of professional experience in product management Experience in one or more of the following domains: Experience defining AI-enabled product features, Generative AI (prompt engineering, RAG), Agentic AI (MCP, A2A), AI-assisted software development Experience in the call center business and customer care tooling (assisted care, self-service, IVR, chatbot/AI, call center metrics, VoC, etc.) Experience in fixed and mobile telecom services and device management (5G, Fiber, Cable, FWA, TR-069, TR-369/USP, LWM2M, MQTT, OMA-DM, etc.) Solid understanding of IT topics, networks, cloud, and Kubernetes Experience working in an Agile software team and Scaled Agile Framework (SAFe) Willingness to travel extensively, engage, learn, leverage your past to intelligently evolve the future. Excellent communicator on technical and business subjects, including presenting to senior audiences on video calls or face-to-face. Self-motivated, thrives and remains calm and consistent under pressure. Takes initiative and accountability to ensure actions are completed and deadlines are met. Attention to detail with a results-oriented approach to work. Limitations and Disclaimer The above job description is meant to describe the general nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their manager.