This position is posted by Jobgether on behalf of a partner company. We are currently looking for a
Senior Technical Support Representative
in
India
.In this role, you will provide expert-level technical support and product guidance to customers, ensuring a seamless experience across complex software platforms. You will leverage your problem-solving skills and product knowledge to troubleshoot, resolve, and escalate technical issues, collaborating closely with cross-functional teams. This position offers an opportunity to influence customer success, mentor junior support team members, and contribute to process improvements. You will operate in a dynamic, remote-friendly environment with access to advanced tools and resources while supporting a globally distributed customer base.
- Accountabilities
- Deliver high-quality technical support and guidance to customers, ensuring positive experiences and issue resolution.
- Troubleshoot complex product and technical issues, creating test scenarios and investigating software behavior.
- Manage customer request tickets effectively to meet Service Level Agreements (SLAs).
- Escalate and coordinate cases with leadership when necessary, providing clear communication and follow-up.
- Mentor and support junior team members, sharing expertise and promoting technical growth.
- Collaborate with cross-functional teams to identify process improvements and enhance product efficiency.
- Contribute to on-call support rotations and ensure timely response to critical customer needs.
- Requirements
- Proven experience in technical support or customer-facing roles within software or technology companies.
- Strong troubleshooting and problem-solving skills with the ability to work independently.
- Proficiency in using ticketing systems and CRM platforms to manage customer requests.
- Excellent verbal and written communication skills in English.
- Ability to acquire and maintain in-depth product knowledge across multiple software solutions.
- Experience mentoring or guiding team members is a plus.
- Comfortable working in a remote, globally distributed team environment.
- Knowledge of information security and data privacy practices.
- Benefits
- Competitive salary and performance-based incentives.
- Flexible paid time off, including company-wide wellbeing days.
- Remote work support and home office reimbursement.
- Comprehensive private healthcare for employees and eligible family members.
- Access to mental health and wellness tools, fitness reimbursement programs, and life insurance coverage.
- Paid parental leave and pension contributions.
- Opportunities for professional growth through online learning platforms and career development initiatives.
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role.🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.Thank you for your interest!By submitting an application to this posting, the applicant acknowledges that Jobgether will process their personal data as necessary to evaluate their candidacy, provide feedback, and, when appropriate, share relevant information with potential employers. Such processing is carried out on the basis of legitimate interest and pre-contractual measures in accordance with applicable data protection laws. The applicant may exercise their rights of access, rectification, erasure, and objection at any time as provided under the GDPR.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
