Senior Technical Support Engineer

Job Description

Job Title: IT Level 2 Support Engineer Location: [DELHI / Office ] Job Type: [Full-Time / 9:30 to 6:30 Experience Level: 2–3 years Reports To: IT Manager Key Responsibilities Provide Level 2 support for laptops, printer, software, Audio Video and network-related small ongoing issues. Troubleshoot escalated technical issues from the Service Desk and provided timely resolution. Support Microsoft Windows, Mac OS, and mobile device platforms (iOS/Android). Basic knowledge and troubleshoot Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive). Basic knowledge of user account management in Azure Active Directory, Microsoft 365, and other internal systems. Basic knowledge of Security tools like Zscaler, crowdstike, Zoho, TeamViewer etc. Install, configure, and maintain end-user hardware and software. Document incidents, problems, and resolutions within the ITSM platform. Collaborate with L3 teams or vendors for unresolved issues. Participate in IT projects including deployments, upgrades, and migrations. Follow IT policies, procedures, and security guidelines. Maintain knowledge base articles and user documentation. Provide guidance and mentorship to L1 team members when needed. Required Skills & Qualifications 2–3 years of experience in a similar IT support role. Strong troubleshooting skills in Windows 10/11, Microsoft 365, and common business applications. Basic Azure Active Directory, DNS, DHCP, and Group Policy. Basic knowledge of networking basics (TCP/IP, VPN, LAN/WAN). Basic understanding of service desk processes and ticketing systems. Excellent communication and interpersonal skills. Preferred Qualifications Any Relevant Computer Hardware networking certifications Familiarity with endpoint security tools (e.g., antivirus, EDR, Zsclaer etc). Soft Skills Strong Communication service orientation Logical thinker with attention to detail Ability to work independently and collaboratively Eagerness to learn and grow within the IT team Location: New Delhi - ESPL, New Delhi, Delhi, India (IN002 - EMBI Show more Show less