Senior Technical Specialist - Voice

Required Skills
Technology | Unified Communications Platforms | Microsoft Technology | VOIP Telephony | Any OEM Behavioral | Aptitude | Thinking / Cognitive Skills Technology | Networking Technologies | SDWAN and SDLAN Technology | Unified Communications Platforms | Any OEM Education Qualification :
Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable :
Technology | Networking Certifications | CCNP | CCNP Voice Details: Should be able to define and deploy the organziation s inhouse IP telephone communication systems, including their software architecture and hardware components. 1. Should have good experience in Enterprise Voice communications (VoIP) 2. Should be able to define and deploy the companies inhouse IP telephone communication systems, including their software architecture and hardware components. 3. Ability to establish goals and objectives and recommend solutions to complex telecommunication and customer service problems by utilizing key metrics and identifying trend. 4. Strong problemsolving skills in a mediumtocomplex telephony environment as well as the ability to instituting quality and continuous management principles into practice. 5. Ability to explain technical concepts and technologies to business leaders, and business concepts to the contact center technology teams. 6. Experience in developing and maintadining positive and productive relationships with clients. 7. Ability to multitask and work well in a fastpaced environment. 8. Experience with configuration and administration of Network Management Systems (NMS) to provide realtime alerting, notification and reporting of network and performance and security compliance 9. Strong analyticalreasoning and problemsolving skills. 10. An ability to learn new technologies quickly 11. Good time management skills 12. An ability to follow processes 13. Strong documentation skills 14. Good communication skills both written and verbal