Own end-to-end delivery of programs spanning Product, Engineering, Integrations, CSM, and Implementation teams.
Lead and run daily/weekly huddles, ensuring alignment across pods.
Build and maintain program plans, sprint schedules, dependency maps, and milestone trackers.
Monitor progress, flag bottlenecks, escalate blockers, and ensure on-time execution.
Drive operational excellence through structured documentation, reporting, and communication.
Serve as the central coordination point between Product, Engineering, Integrations, CSM, and Implementation Consultants.
Translate requirements between customer-facing teams and technical teams.
Facilitate clear communication on scope, timelines, ownership, and deliverables.
Align project priorities and manage updates related to roadmap, scope changes, or timeline shifts.
Maintain dashboards, RAID logs, and weekly status reports.
Provide clear, concise updates to leadership and key stakeholders.
Ensure adherence to sprint ceremonies, release processes, and governance standards.
Drive retrospective outcomes and continuous improvement initiatives.
Oversee delivery of integration workflows (Workato, Boomi, APIs) and customer-specific technical implementations.
Ensure smooth execution of QA, UAT, and go-live processes across functions.
Partner with CSMs and Implementation Consultants to ensure customer timelines and expectations are met.
Manage resource allocation, workload balancing, and sprint capacity planning.
Work with functional leaders to identify resourcing gaps and hiring needs.
Ensure optimal utilization of teams across projects.

Requirements

5+ years of experience in Program Management or Technical Project Management in a SaaS, integrations, or product-led environment.
Strong understanding of Agile methodologies, sprint planning, and frameworks like Scrum of Scrums.
Experience working with cross-functional teams in high-growth environments.
Hands-on experience with tools such as JIRA, Asana, ClickUp, Confluence, or similar.
Excellent communication and stakeholder management skills.
Ability to thrive in fast-paced, dynamic environments with shifting priorities.
Experience managing API- or integration-heavy projects is a strong plus.
Certifications (PMP, CSM, SAFe, Agile) are a plus.

Soft Skills

Highly organized and detail-oriented.
Strong problem-solving skills with a bias for action.
Excellent facilitation and conflict-resolution capability.
Ability to drive clarity in ambiguous or complex environments.
Strong leadership presence and stakeholder influence skills.

More Jobs at Netomi

Senior Technical Program Manager

gurugram

5.0 - 10.0 yrs

INR 14 - 19 Lacs

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