Job
Description
Remedy, CMDB, Helix ITSM, DWPC, Smart IT, Helix Dashboard, Container Installation of Helix Remedy, Solution Architect Remedy : This likely refers to BMC Remedy, an IT Service Management suite that includes various modules for incident management, problem management, change management, asset management, and more. CMDB : Configuration Management Database. This is a centralized repository that stores information about the configuration items (CIs) in an IT environment. In the context of BMC Remedy, it helps organizations manage their IT infrastructure and services. Helix ITSM : This is BMCs integrated IT service management (ITSM) and IT operations management (ITOM) platform. It includes various modules and components for managing IT services, incidents, changes, assets, and more. DWPC : This could refer to different things depending on the context. In the context of ITSM, it might refer to "Dynamic Workload Placement and Control," a feature or component related to workload management and optimization. Smart IT : Smart IT is a user interface for BMCs ITSM solutions, including Remedy. It provides an intuitive and modern interface for IT service desk agents and other users to interact with ITSM processes and data. Helix Dashboard : This likely refers to a dashboarding and reporting tool within the Helix ITSM suite. It provides customizable dashboards and reports for monitoring key ITSM metrics and performance indicators. Container Installation of Helix Remedy : This suggests deploying BMC Remedy as containers, leveraging containerization technologies like Docker and Kubernetes for easier deployment, scaling, and management of Remedy components. Solution Architect : A solution architect is responsible for designing and overseeing the implementation of IT solutions, ensuring they meet the organizations requirements and align with its overall IT strategy. In the context of Helix Remedy, a solution architect would design the architecture and configuration of the Remedy platform to meet the organizations ITSM needs. These terms collectively describe a suite of tools and components for managing IT services and infrastructure, particularly within the BMC Remedy ecosystem, with a focus on IT service management.
