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Senior Support Engineer

Senior Support Engineer

EchoStar

5 years

2 - 7 Lacs

Bengaluru

Posted:1 day ago| Platform: GlassDoor logo

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Skills Required

support network technology portfolio mobile service development engineering research management monitoring triage resolve automation software logging logz.io unix scripting python java sql aws troubleshooting communication presentation documentation itil

Work Mode

On-site

Job Type

Part Time

Job Description

Company Summary:

DISH Network Technologies India Pvt. Ltd is a technology subsidiary of EchoStar Corporation. Our organization is at the forefront of technology, serving as a disruptive force and driving innovation and value on behalf of our customers.
Our product portfolio includes Boost Mobile (consumer wireless), Boost Mobile Network (5G connectivity), DISH TV (Direct Broadcast Satellite), Sling TV (Over The Top service provider), OnTech (smart home services), Hughes (global satellite connectivity solutions) and Hughesnet (satellite internet). Our facilities in India are some of EchoStar’s largest development centers outside the U.S. As a hub for technological convergence, our engineering talent is a catalyst for innovation in multimedia network and communications development.

Summary:

Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow.

Job Duties and Responsibilities:

Able to perform effective Incident Management from i ncident start through resolution, partnering with Development to determine root causes, and driving rigorous Problem Management to follow through on actions
Proactive issue identification and resolution
Own the production environment, monitoring availability and ensure a holistic system health, handle application deployments
Triage and Remediate production systems
Resolve issues within SLA
Achieve 90% automation and reduce manual intervention
Be the primary operational support engineer for multiple l arge distributed critical

software applications Skills - Experience and Requirements:

Engineering degree with 5+ years of experience in Application Support and Automation
Strong understanding of modern monitoring and logging technologies (Logz.io, CloudWatch, DynaTrace, etc.)
Understand microservice architecture
Experience in Unix, Shell scripting/Python/Java, SQL, AWS, etc
Experience in troubleshooting complex application as well as environment issues
Excellent communication, presentation and documentation skills
Strong experience with Intake, Problem Management, and Service Availability

Management

Knowledge of CI/CD tools and concepts
Knowledge of ITIL processes
Ready to work in shifts

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Senior Support Engineer