Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Bengaluru
>
Anthology Inc
>
Senior Support Analyst

Senior Support Analyst

Anthology Inc

2 - 7 years

6 - 7 Lacs

Bengaluru

Posted:4 days ago| Platform:

Apply

Skills Required

Product management Root cause analysis Application support Senior Support Analyst Stored procedures Management Technology solutions Troubleshooting Product support SQL

Work Mode

Work from Office

Job Type

Full Time

Job Description

Description

Global Support Specialist

Bangalore, India

The Opportunity:

Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that s simple and intelligent, inspiring student success and institutional growth.

The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.

Primary responsibilities will include:

Provid ing Level 1/Level 2 product support to customer issues
Investigat ing , resolv ing , and provid ing root cause analysis on reported application issues
Us ing SQL scripts for creating queries and troubleshooting stored procedures
Us ing SQL profiler to identify the root cause
Effectively communicat ing timely updates to customers through appropriate incident tracking tools
Quickly establish ing rapport, gain ing and maintain ing credibility with diverse audiences
Coordinat ing between customers, development team and internal support teams while working on customer issues. Efficiently coordinat ing with the internal and external stakeholders
Work ing with the customers to gather product requirement, analyz ing and document ing before it is passed on to the product management team for next steps
Escalat ing issues as and when needed to Level II/Level III analysts or with the development teams for resolutions
Follow ing established guidelines and industry best practices to resolve customer issues

The Candidate:

Required skills/qualifications:

Should have a minimum of 0- 2 years of experience in application support
Willingness to work night shifts
Strong written and oral communication skills
Good documentation skills and ability to communicate with the customer in a professional manner
Fluency in written and spoken English

More Jobs at Anthology Inc

Associate Software Engineer II

Chennai, Tamil Nadu, India

1.0 - 2.0 yrs

Salary: Not disclosed

Tier 3 Support Engineer

Chennai, Tamil Nadu, India

2.0 - 5.0 yrs

Salary: Not disclosed

Software Engineer II

Chennai, Tamil Nadu, India

3.0 - 5.0 yrs

Salary: Not disclosed

Customer Success Manager

Bengaluru, Karnataka, India

5.0 - 8.0 yrs

Salary: Not disclosed

Software Engineer I

Bengaluru, Karnataka, India

3.0 - 5.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Anthology Inc

Software Development

Torrance

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Senior Support Analyst