Job
Description
As a Senior Success Guide at Salesforce, you will be instrumental in driving successful outcomes for our strategic customers by utilizing your technical expertise in integration, automation, and AI. Your role will involve engaging with Premier and Signature customers both reactively and proactively to enable, advise, and optimize Commerce Cloud adoption. You will act as a trusted Commerce Cloud subject-matter expert for the broader Success Guide organization, tailoring conversations to the unique needs and opportunities of Commerce Cloud customers. Building strong relationships with both internal and external stakeholders will be crucial, along with driving thought leadership through mentoring and knowledge sharing. **Responsibilities:** - Engage with Premier and Signature customers to enable, advise, and optimize Commerce Cloud adoption - Act as a trusted Commerce Cloud subject-matter expert for the broader Success Guide organization - Tailor conversations to the unique needs and opportunities of Commerce Cloud customers - Build strong relationships with internal and external stakeholders - Drive thought leadership through mentoring and knowledge sharing **Impact of the Role:** As a Commerce Cloud Success Guide, your expertise and guidance will directly influence the quality of a customer's product adoption, satisfaction, and return on investment. By ensuring customer success in leveraging Commerce Cloud's capabilities, you will contribute to the overall growth and reputation of Salesforce as an industry leader. **Collaboration and Teamwork:** Collaboration is essential to success, and in this role, you will work closely with diverse teams of professionals to bolster customer knowledge of the Commerce Cloud platform and drive optimal adoption. **Basic Requirements:** - 5+ years experience in a customer-facing role in the technology industry - 5+ years experience supporting end users of Salesforce Commerce Cloud in B2B and B2C settings - Fluent in English - Excellent communication and interpersonal skills - Ability to work collaboratively with global teams - Strong presentation and consultative skills - Ability to translate technical concepts into tangible business value - Demonstrated understanding of emerging technologies - Proactive and self-starting attitude Shift Timings: AMER EST- 5:30 PM to 2:30 AM IST As a Senior Success Guide at Salesforce, you will be instrumental in driving successful outcomes for our strategic customers by utilizing your technical expertise in integration, automation, and AI. Your role will involve engaging with Premier and Signature customers both reactively and proactively to enable, advise, and optimize Commerce Cloud adoption. You will act as a trusted Commerce Cloud subject-matter expert for the broader Success Guide organization, tailoring conversations to the unique needs and opportunities of Commerce Cloud customers. Building strong relationships with both internal and external stakeholders will be crucial, along with driving thought leadership through mentoring and knowledge sharing. **Responsibilities:** - Engage with Premier and Signature customers to enable, advise, and optimize Commerce Cloud adoption - Act as a trusted Commerce Cloud subject-matter expert for the broader Success Guide organization - Tailor conversations to the unique needs and opportunities of Commerce Cloud customers - Build strong relationships with internal and external stakeholders - Drive thought leadership through mentoring and knowledge sharing **Impact of the Role:** As a Commerce Cloud Success Guide, your expertise and guidance will directly influence the quality of a customer's product adoption, satisfaction, and return on investment. By ensuring customer success in leveraging Commerce Cloud's capabilities, you will contribute to the overall growth and reputation of Salesforce as an industry leader. **Collaboration and Teamwork:** Collaboration is essential to success, and in this role, you will work closely with diverse teams of professionals to bolster customer knowledge of the Commerce Cloud platform and drive optimal adoption. **Basic Requirements:** - 5+ years experience in a customer-facing role in the technology industry - 5+ years experience supporting end users of Salesforce Commerce Cloud in B2B and B2C settings - Fluent in English - Excellent communication and interpersonal skills - Ability to work collaboratively with global teams - Strong presentation and consultative skills - Ability to translate technical concepts into tangible business value - Demonstrated understanding of emerging technologies - Proactive and self-starting attitude Shift Timings: AMER EST- 5:30 PM to 2:30 AM IST
