POSITION SUMMARY:
The STM Senior Specialist position is critical to ensuring the timely boarding of new and seasoned mortgage loans. The Senior Specialist works on data received from Sellers/Servicers to check data accuracy and perform logical checks through Databases. Also, the Senior Specialist needs to coordinate with internal business units as well as clients/servicers to obtain clarification on missing or inaccurate data.
JOB FUNCTIONS AND RESPONSIBILITIES
- Review inbound loan boarding files and get the loan boarded within TAT
- Perform Logical check to confirm the data availability and accuracy
- Analyzes boarding error messages to determine root cause and remediates
- Perform testing to support trials and production. Review error reports and document/communicate issues found. Determine solutions for issues.
- Define requirements for and implement tools and processes to improve data quality and visibility
- Produce and review required control reporting
- Escalate any possible deadline misses
- Coordinate with other Business Units/Clients/Servicers to obtain clarification on data
- Follow all established procedures regarding boarding/deboarding
- Ensure all quality steps are completed and documented
- Willing to work extra hours as per the process requirements/Flexibility to work in accordance with Business requirements
- Ensure to handle all the assigned day to day boarding loans from the different clients
- Monitors STM related Mailboxes to ensure all email communications are being handled timely and appropriately
- Ensure all documentation provided to prior/new servicers are updated and communicated
- Assist with data mapping questions and ensure all data elements are available
- Ensure all artifacts, correspondence delivery related to loan boarding/deboarding activities are obtained/completed
- Communicate regularly with internal and external partners regarding loan boarding/deboarding process
- Ensure all quality steps are completed
- Ensure all images and post boarding activities are completed within required timeframes
- Self-driven, should be able to handle high pressure
- Timely responses to servicers and internal parties
- Identifying areas of process improvements Designing process enhancements for STM
- Handling of Ad-hoc queries from various team and providing appropriate details as required
- Re-engineering existing process to be able to produce optimized and efficient data output
EDUCATION / EXPERIENCE
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Experience in MSP & Mortgage servicing is mandatory.
- This position requires a significant amount of mortgage servicing knowledge, including but not limited to, the ability to identify and understand various data points utilized within loan servicing systems to successfully service loans and interpret mortgage loan collateral and loan servicing documentation used in conjunction with the data to service loans.
- Ability to work effectively with global cross-functional teams in a fast-paced environment.
- Ability to work independently, meet established deadlines and be very detailed orientated and have excellent organizational skills.
- Strong analytical and problem-solving skills and attention to detail and accuracy
- Excellent communications (verbal and written) as well as presentation skills
- Ability to solve complex problems.
- Aggressive follow up skills and superior organizational skills are a must.
- A graduate degree from an accredited university is required.
- Should have completed 12 months in the organization and 9 months in the current role.
- Experience with different loan programs such as ARM s, HELOC s, buydowns etc.
- Bachelor s Degree preferred, or minimum of five (5) + years mortgage servicing experience.
- Advanced PC skills: Microsoft applications, including Excel and Access Database, Monarch, Adobe, SharePoint and LoanSphere Loan Boarding (LLB).
- Strong analytical and problem-solving skills and attention to detail and accuracy .
- Organization skills to be able to handle multiple transactions at the same time
- Ability to identify inconsistencies or issues in data and help come up with solutions
- Proven strength in interpreting business requirements and implementing them in application or operational tools.
- No documented disciplinary action in the past 12 months.
- Should have an Appraisal rating of Fully Meets Expectations or above in the last completed performance cycle.
WORK SCHEDULE OR TRAVEL REQUIREMENTS
Night Shift
