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Jobs in hyderabad
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M/s SSREC
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Customer Care Executive

Customer Care Executive

1 - 3 years

|

2 Lacs

Posted:17 hours ago| Platform:

Apply

Skills Required

can handle calls from citizen customer relationship customer service

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities
Attend inbound calls
received on the companys toll-free number related to C&D waste collection, transportation, and disposal.
Record details
of each call, including citizens name, contact number, address, type of waste, quantity (if informed), and preferred pickup time.
Generate service requests / complaint tickets
in the system and forward them to the concerned operational team
Provide accurate information
to citizens about the C&D waste collection process, charges (if applicable), and disposal norms.
Follow up
with operations teams to ensure timely collection and provide feedback updates to the citizens.
Maintain call logs and daily reports
on the number of calls received, resolved, and pending.
Handle customer grievances
politely and escalate unresolved issues to the supervisor.
Support awareness campaigns
by informing citizens about the importance of proper C&D waste disposal.
Ensure
adherence to service quality standards
and maintain a courteous, professional approach at all times.

More Jobs at M/s SSREC

Customer Care Executive

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