Senior Specialist - Knowledge Management

We are seeking a talented individual to join our Content Management team at Marsh McLennan. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

Specialist - Knowledge Management

Content Management is a key service offering provided by Knowledge Services to global Marsh McLennan businesses and the Pacific IMPACT Practice is currently seeking a senior Proposal Specialist for the Corporate and Commercial segment to ensure our proposals are competitive, compelling and aligned with the client/prospects objectives.

We will count on you to:

• Develop, manage and maintain content for requests for proposal (RFPs) and other client/prospect pitch materials, ensuring clarity, consistency and alignment with Marsh Pacific tone of voice
• Collaborate with cross-functional teams, including sales, marketing, HR, Legal and subject matter experts, to gather necessary information and insights for proposal content
• Maintain our centralised repository of proposal content, to streamline the proposal process
• Become proficient with Marshs content management software and AI systems to help organise, update and create content
• Support the RFP close-out process, identifying new, best-in-class content, and ensuring new items are added to the content library for use in future proposals
• Extract and present reports on content usage, content maintenance, user adoption, etc. to system stakeholders
• Help standardise formats and update templates, etc.
• Assist in the production of non-RFP deliverables, including capability statements, pitch materials and other forms of sales collateral

What you need to have:

• Three to Six years of prior experience in bid management, proposal writing or content management, preferably in a fast-paced professional services environment
• Ability to identify and work with relevant subject matter experts (SMEs) within the business who are owners of the pre-written content. Motivate and manage SMEs to ensure commitment to updating content on a pre-agreed cycle
• Confident in dissecting RFPs and identifying frequently asked questions that need to be maintained in a knowledgebase
• Understand the basics of prompt engineering for generative AI and how it can be used for content creation, tone adjustment and task automation.
• Broad market knowledge of proposal automation, generative AI tools and database solutions

What makes you stand out?

• Professional Services experience (e.g. Insurance, Banking, Accounting, Legal, Consulting)
• Proven ability to deliver high quality work in deadline-driven and fast-paced environments
• Exceptional communication skills and the ability to work with a diverse cross-section of stakeholders