Job
Description
Amazon is investing heavily in building a world-class advertising business and we are responsible for defining and delivering a collection of performance advertising products that drive discovery and sales. Our products are strategically important to our Retail and Marketplace businesses, driving long-term growth. We deliver billions of ad impressions and millions of clicks daily and are breaking fresh ground to create world-class products. We are highly motivated, collaborative and fun-loving with an entrepreneurial spirit and bias for action. With a broad mandate to experiment and innovate, we are growing at an unprecedented rate with a seemingly endless range of new opportunities. Our business is growing fast and is highly visible to senior leadership.
As a result of this fast growth, we are building a team to support multiple processes to ensure trust of our partners. As the scope of our team is quickly growing, we are looking for someone who is a customer (advertising partners and advertisers) obsessed. You will analyze data to find out gaps in partner experience. You are excited about partner development. You listen to your partner s needs. You become an expert in advertising tools and products to give the right direction and advice to the partner. You are a proactive, highly motivated individual with an aptitude for building and streamlining processes. A successful candidate will be a self-starter comfortable with ambiguity, with strong attention to detail, and an ability to work in a fast-paced and ever-changing environment. The roles require a leader who is incisive and backs decisions with an analytical approach. 1.Strive to delight our customers by becoming knowledgeable on Amazon Advertising solutions. 2.Educate partners on how to achieve greater value on Amazon Ads. Provide onboarding support, education, and continuous product usage consultation to ensure success. 3.Build and maintain strong relationships with key stakeholders 4. Communicate and influence effectively across job levels with internal/external partners 5.Analyze data and trends to identify, action, and/or influence experience of partners. 6.Continuously audit to improve customer experience and business performance. 7.Help drive evolution of partner experience through close collaboration with cross-functional teams ranging from Trademark, Marketing, Product Management, Programs, Engineering, Analytics, and Risk. 8.Advocate voice of the customer internally, using data and anecdotes to drive prioritization. 9.Build out operational processes from policy requirements, with the goal of future automation. 10.Handle the day-to-day volumes of the assigned tasks and ensure the SLAs and accuracy are met per standards. 11.Work with program managers to influence program policies 12.Create and publish relevant daily and weekly reports. 13.Manage small to medium-sized projects and programs. Perform first-line diagnostics, troubleshooting and maintece of Operational success daily. 1+ years of program or project management experience Experience using data to influence business decisions Bachelors degree 5+ years of interacting with customers/stake holders experience Bachelors degree in marketing, economics, business or equivalent Experience managing internal stakeholder relationships and working successfully across organizations and different cultures to deliver results requiring collaboration and coordination with multiple teams Experience using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions Experience in Excel (pivots, lookups, etc.) Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts Knowledge of visualization tools such as Tableau, Datazen, SSRS Experience back office operations, escalation management and troubleshooting environments 2+ years of digital advertising and client facing roles experience Experience in campaign optimization
