Senior Specialist - Data Sciences

Job Title: GenAI Technical Support Advisory Lead L25 Support LayerLocation: India Remote or India OfficeWork Hours: US Time Zone Active until 300 PM PSTRole OverviewWe are looking for a handson leader with expertise in Generative AI and enterprise AI chat technologies who can serve as an L25 support layer bridging the gap between frontline support L2 and deep technical experts L3 This person will act as the first point of escalation for AIrelated technical questions ensure quality in responses and coordinate with global colleagues to resolve complex queries This role is part technical support part advisory ensuring internal teams have the right AI tools workflows and knowledge to work effectivelyKey ResponsibilitiesServe as the primary point of contact for escalated technical queries related to Generative AI GenAI the internal enterprise AI chat solution and AIassisted workflowsProvide direct technical assistance and guidance to users escalate to and collaborate with L3 subjectmatter experts when necessaryEnsure accuracy consistency and quality in responses provided to internal teamsDocument solutions best practices and repeatable workflows for common queriesMonitor and analyze support requests to identify training opportunities system improvements or process optimizationsStay updated on emerging AI tools prompt engineering techniques and integration capabilities

Required Qualifications

Proven experience in Generative AI technologies including enterprise AI chat solutions eg Azure OpenAI Anthropic Claude Google Gemini or custom internal AI chat platformsStrong technical troubleshooting and problemsolving skills especially in complex AI workflowsExcellent communication skills with the ability to explain technical concepts clearly to nontechnical audiencesExperience acting in an L25 role or similar owning escalations and bridging between support and engineering teamsProactive resourceful and comfortable working across time zonesStrong documentation and knowledge management skills

Preferred Qualifications

Experience working in a technology support or AI advisory roleFamiliarity with AI integration platforms eg n8n Zapier Workato or workflow automation toolsExposure to prompt engineering best practicesThis job is provided by Shine.com