Senior Software Engineer

Prodapt Solutions

4 - 9 years

6 - 10 Lacs

chennai

Posted:-1 days ago| Platform:

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Skills Required

problem management change management service request management itil process incident management cmdb itam ilm cloud technologies javascript sql configuration management servicenow java itsm itom software engineering csm solution integration

Work Mode

Work from Office

Job Type

Full Time

Job Description

Overview

Effective communication skills via verbal and non-verbal methods
Strong attention to detail
Problem solving ability
Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators
Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable
Effectively manage and execute high level tasks assigned via 'stories'
Assists junior analysts through project(s) lifecycles
Manages work against an often-demanding timeline
Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily

Responsibilities

Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB)
Understanding of the project delivery lifecycle and processes
Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components Strong interpersonal skills with the ability to work well with all levels of staff
Consultative and analytical approach
Real world exposure to cloud technologies and S-a-a-S
Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas.

Requirements

Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB)
Understanding of the project delivery lifecycle and processes
Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components
Strong interpersonal skills with the ability to work well with all levels of staff
Consultative and analytical approach
Real world exposure to cloud technologies and S-a-a-S
Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas

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