Senior Software Engineer I

Optum

6 - 11 years

7 - 12 Lacs

bengaluru

Posted:3 days ago| Platform:

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Skills Required

web services sql java side troubleshooting pr performance testing dynatrace postman asp.net debugging code review software engineering rally c# github software testing ai solutions wpf javascript production support servicenow itsm splunk .net

Work Mode

Work from Office

Job Type

Full Time

Job Description

Primary Responsibility:

Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

6+ years of experience into functional side of applications (e.g. Testing, Business Analysis, etc.)
3+ years of experience in operations/production support role
Experience with browser-based debugging and performance testing software
Experience or knowledge in the following:
- Tools:
  - Service Now (ITSM)
  - Postman
  - Splunk/Dynatrace
  - SQL Developer
  - Rally (preferable)
  - JAVA, WebServices (preferable)
Excellent troubleshooting skills
Knowledge of AI Tools, Github Copilot, M365, PR Code Review, Stroy Craft etc.
In-depth knowledge of Monitoring tools like Dynatrace, splunk
Interface/co-ordinate with L1, L3 and other technical and non-technical support groups, provide assistance and guidance as required
Root cause analysis of problems/issues reported by clients/members
Proven to be capable to communicate across multiple teams on day-to-day support operations
Proven skills to analyze and document requirements related to project/application
Proven troubleshooting skills to work on member issues and finding their root cause
Use GitHub copilot, M365, PR Code Review and other AI Toolset on a daily basis
Proven excellent communication skills to collaborate with Technical/Business teams
Proven to be a good team player
Proven eagerness to work-upon/learn new applications and tools
Proven capability to understand/learn without much external help
Proven ability to analyze and document user/application requirements
Proven ability in identifying, troubleshooting and providing solution for production incidents of moderate to high complexity. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services

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