Senior Software Engineer - CCaaS Integration

Software Development & Integration

• Develop and integrate scalable software solutions for cloud-based contact center platforms, including

  Genesys Cloud

  ,

  Amazon Connect

  , and

  Nice InContact

  .
• Design and implement CTI (Computer Telephony Integration) solutions for call routing, agent management, and interaction handling in a contact center environment.
• Leverage microservices architecture to build high-performance, scalable applications.
• Deliver cloud-based solutions on

  AWS

  , ensuring high availability, scalability, and reliability.

Technology Stack & Development

• Utilize

  .NET Framework

  and

  .NET Core

  to design and develop backend systems, with proficiency in

  C#

  .
• Work with

  JavaScript

  and

  TypeScript

  to implement front-end features, ensuring an optimal user experience.
• Collaborate with front-end teams to develop modern web applications using

  React

  and

  GraphQL

  .
• Write efficient, reusable, and scalable code for integration with contact center solutions and other cloud services.

Cloud & Security Expertise

• Work with cloud-based platforms (particularly

  AWS

  ) to design and deploy contact center solutions.
• Implement secure communication protocols such as

  OAuth

  ,

  SIP

  ,

  RTP

  , and

  WebRTC

  to ensure safe and efficient voice and data communication in contact center environments.

Problem Solving & Continuous Improvement

• Take ownership of development and integration projects, ensuring timely delivery and quality.
• Proactively identify and resolve technical challenges, driving positive change and continuous improvement in software delivery processes.
• Automate testing and deployment processes to improve software quality and reduce manual effort.

Collaboration & Communication

• Collaborate effectively within cross-functional teams to design, develop, and implement complex integration solutions.
• Communicate clearly and effectively, both verbally and in writing, to team members, stakeholders, and customers.
• Contribute to team-wide knowledge sharing and mentorship, assisting junior developers with their growth and development.

• Technical Skills

  :
  • Strong knowledge of

    call routing

    ,

    agent management

    , and

    interaction handling

    in a contact center environment.
  • Expertise in

    CTI Cloud Call Center solutions

    such as

    Genesys Cloud

    ,

    Nice InContact

    , and

    Amazon Connect

    .
  • Proficiency in

    .NET Framework

    , including

    C#

    ,

    .NET Core

    , and

    ASP.NET

    for backend development.
  • Experience with

    microservices architecture

    for scalable application design.
  • Strong knowledge of modern JavaScript technologies, including

    React

    ,

    GraphQL

    , and

    TypeScript

    .
  • Experience with

    AWS

    for cloud-based development and deployment.
  • Familiarity with voice communication protocols like

    OAuth

    ,

    SIP

    ,

    RTP

    , and

    WebRTC

    .

Soft Skills

• Proactive self-learner with the ability to stay updated with emerging technologies and industry trends.
• Strong problem-solving abilities with a natural ability to resolve conflicts and multitask effectively.
• Excellent written and verbal communication skills, with the ability to collaborate across teams and levels.
• A team player who contributes to a positive and collaborative work environment.

Desired Skills

• Experience with contact center platform

  API integrations

  and real-time communication systems.
• Familiarity with

  cloud-based monitoring

  and

  logging solutions

  for troubleshooting and performance optimization.
• Experience in

  automating

  CI/CD pipelines for cloud-based applications.

Required Skills