Senior Software Engineer - AI/ML

There’s another option. Freshworks. With a fresh vision for how the world works.

Team Overview

The Winning AI Home team, part of Freshworks' SaaS@scale mothership BU - Cloud Engineering, is seeking a highly motivated and skilled AI Applications Engineer. This role is pivotal in driving the development and deployment of cutting-edge AI solutions within our product ecosystem.

Role Description

We are looking for an AI Applications Engineer (IC3) with a strong full-stack background who deeply understands Large Language Models (LLMs) and the nuances between Generative AI (GenAI), Agentic AI, and AI Agents. The ideal candidate will have hands-on experience building AI applications using Agentic frameworks and possess a solid understanding of both front-end and back-end development.

Responsibilities

• Design, develop, and deploy AI applications leveraging LLMs and Agentic frameworks.
  

• Implement and optimize Retrieval-Augmented Generation (RAG) systems to enhance LLM accuracy and contextual understanding.
  

• Develop and deploy AI Agents for multi-step reasoning and automation of complex tasks.
  

• Fine-tune pre-trained models for specific use cases and improve application performance.
  

• Collaborate with cross-functional teams to integrate AI solutions into existing products.
  

• Conduct performance benchmarking and evaluation of AI applications using metrics like groundedness, correctness, and hallucination.
  

• Ensure Responsible AI principles are integrated throughout the development lifecycle.
  

• Maintain and troubleshoot AI infrastructure on cloud platforms.
  

Qualifications

Experience : 3-7 Years

AI Expertise

- Strong understanding of LLMs, GenAI, Agentic AI, and AI Agents.- Experience with Agentic frameworks such as LangChain, LangGraph, and CrewAI.- Proficiency in implementing and optimizing Retrieval-Augmented Generation (RAG) systems.- Experience in developing and deploying AI Agents.- Demonstrated ability in fine-tuning pre-trained models.

Programming & Development

- Proficiency in Python and TypeScript/Node.js.- Good fundamentals in databases for persistent and cache requirements.- Experience with performance benchmarking and debugging.

Cloud & Monitoring

- Strong understanding of cloud platforms (AWS, Azure, or GCP) for deploying and managing AI infrastructure.- Experience with monitoring tools such as Prometheus and Grafana.

Evaluation & Best Practices

- Knowledge of Vibe coding intricacies.- Ability to evaluate AI Applications using metrics like groundedness, correctness, hallucinations, and Responsible AI.- Familiarity with Reinforcement Learning concepts and applications.

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.