Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in hyderābād
>
Microland
>
Senior SME - Storage (ST2)

Senior SME - Storage (ST2)

Microland

0 years

4 - 9 Lacs

hyderābād

Posted:2 days ago| Platform: GlassDoor logo

Apply

Skills Required

storage engineering technology management deduplication planning restoration server tuning patching triage escalation data resolve software analysis troubleshooting report inventory network

Work Mode

On-site

Job Type

Part Time

Job Description

Job Description

Education Qualification :
Any Graduate (Engineering / Science) Skills :
Primary -> Technology | Storage|Configuration - Zoning(Soft,Hard)/Unzoning/Rezoning | 4 - Advanced Primary -> Technology | Storage|Physical Storage Management: Assigning and unassigning Disk Ownership | 4 - Advanced Secondary -> Technology | Storage Technologies, Understanding of|Virtualization | 4 - Advanced Secondary -> Technology | Storage Technologies, Understanding of|Data Deduplication | 4 - Advanced Delivery Skills : 1. Technology Management: Responsible for overall Storage technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings 2. Restoration and other responsibilities: Work on resolution of complex or escalated issues from L2 engineer. Preparing RCA for major incidents and problem tickets. DB Server changes, upgrades, performance tuning, patching 3. Triage: Generally the L3 is the final level of escalation for all Storage related issues. However in the event of an un-resolved incident which is taking longer than expected, the L3 eningeer is required to co-ordinate with the Data Center TDU COE team to get expert help and work towards the resolution of incidents. They will also engage and work with the respective TAC teams to resolve any product related issues or software bugs 4. Process Compliance:

Prepare RFCs and represent RFC in the change advisory board for approval of changes. Assign approved changes to L2 group to implement them
Conduct repeat incident analysis to identify proactive problem tickets and work on the premanent fix for the issues
Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process.
Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report),
Followthrough andexecute the various Escalation Matrix (Vendor, Internal and Customer defined),
Ensure tickets are closed post user/customer communication,
Maintain inventory of Network equipments and links,
Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.

Location

India - Hyderabad

Created On

06-Jun-2025

More Jobs at Microland

Engineer - Field Services

Gurgaon

Experience: Not specified

INR 2 - 5 Lacs

Engineer - Service Desk

Gurgaon

Experience: Not specified

INR 2 - 8 Lacs

Digital Voice - Associate SME (VC2)

Bengaluru, Karnataka

Experience: Not specified

Salary: Not disclosed

SME - Wintel & Virtualization (WV1)

Bengaluru, Karnataka

Experience: Not specified

Salary: Not disclosed

Digital Network & Security - Associate SME (NS1)

Bengaluru, Karnataka

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Microland

Information Technology & Services

Chennai

Login to

Please Verify Your Phone or Email

Confirm Action

Senior SME - Storage (ST2)