Senior Servicenow Consultant

Aceis Services

5 - 7 years

15 - 30 Lacs

pune

Posted:1 hour ago| Platform:

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Skills Required

integration servicenow csm itsm cmdb hrsd itom

Work Mode

Hybrid

Job Type

Full Time

Job Description

Job Title

Lead end-to-end ServiceNow implementations and upgrades across ITSM, HRSD, CSM, ITOM, and other modules
Design and develop custom applications, workflows, and integrations using ServiceNow best practices
Configure and enhance ServiceNow Virtual Agent to improve user experience and automate service delivery
Collaborate with stakeholders to gather requirements, define technical specifications, and deliver tailored solutions
Conduct technical workshops, demos, and training sessions for clients and internal teams
Ensure platform performance, scalability, and security through proactive monitoring and optimization
Provide mentorship and guidance to junior consultants and developers
Stay current with ServiceNow releases and recommend adoption of new features

Required Skills & Qualifications

Minimum 5 years of hands-on experience with ServiceNow platform
Strong expertise in ITSM, HRSD, CSM, ITOM, and Virtual Agent
Proven experience with ServiceNow Integrations (REST, SOAP, MID Server, etc.)
Proficiency in JavaScript, Glide API, Flow Designer, and Service Portal
ServiceNow Certified System Administrator (CSA) and at least one Certified Implementation Specialist (CIS)
Excellent problem-solving, communication, and client-facing skills
Ability to work independently and manage multiple projects simultaneously

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