Minimum :4 Years ServiceNow Experience as Business Analyst for a Development team and should have handled ITSM and HRSD Modules Analyzing and documenting requirements:Working with stakeholders to gather and document business requirements for new ServiceNow processes Collaborating with development:Working with the ServiceNow development team to validate solutions and ensure they meet quality standards Designing and implementing solutions:Designing and implementing ServiceNow solutions to meet business and IT requirements Improving processes:Identifying bottlenecks, streamlining workflows, and automating tasks Managing testing:Managing User Acceptance Testing (UAT) and validation activities Communicating with customers:Hosting demos and explaining ServiceNow capabilities to customers End2 End Ownership of the project tasks ( Stories ). Demonstrate understanding of application modules including ITSM, HRSD, Self-service Portal, Virtual Assistance, Flow Designer, Integrations hub and ATF, Strong understanding of GenAI - Now Assist features Deep knowledge on Core table structures, Common SN APIs ,Scoped applications and SN store applications/plugins Good knowledge on how inbound and outbound web services (specifically REST) work within ServiceNow Good to have :Previous ServiceNow Development Experince Named Job Posting? (if Yes - needs to be approved by SCSC)Additional Details

Global Grade :C

Level :To Be Defined

Named Job Posting? (if Yes - needs to be approved by SCSC) :No

Remote work possibility :No

Global Role Family :To be defined

Local Role Name :To be defined

Local Skills :ServiceNow

Languages Required::ENGLISH

Role Rarity :To Be Defined

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Senior ServiceNow BPC\/BA # 3