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Adecco Group
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Senior Service Manager - Global Operations (Only Immediate Joiner)

Senior Service Manager - Global Operations (Only Immediate Joiner)

Adecco Group

14 - 20 years

20 - 35 Lacs

bengaluru

Posted:10 hours ago| Platform:

Apply

Skills Required

p&l management global service desk service desk cost optimization global it operations team management people leadership escalation & stakeholder management multi-client & multi-location operations information security & iso compliance helpdesk management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Location:

Experience:

About the Role

Service Desk Leader

Key Responsibilities

Lead and manage global Service Desk operations ensuring SLA/KPI achievement.
Drive efficiency, standardization, and continuous service improvements.
Manage P&L, headcount, and cost optimization.
Collaborate with global IT support teams and senior stakeholders.
Handle escalations, complex issues, and customer service reviews.
Foster innovation through automation, new tools, and technologies.
Ensure compliance with information security and ISO obligations.

Key Skills & Experience

leadership role

Education

Bachelors degree in Computer Science, Information Security, or related field (or equivalent experience).

Interested candidates kindly share your CV and below details to usha.sundar@adecco.com

1) Present CTC (Fixed + VP) -

2) Expected CTC -

3) No. of years experience -

4) Notice Period -

5) Offer-in hand -

6) Reason of Change -

7) Present Location -

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