It Support Specialist

Irdeto

2 - 7 years

6 - 14 Lacs

noida

Posted:8 hours ago| Platform:

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Skills Required

it helpdesk active directory networking it technical support it administration network troubleshooting it support

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the role

IT Support Engineer

Key Responsibilities

Provide first-line and on-site technical support: Assist users with desktops, laptops, peripherals, and software applications.
Handle service requests: Respond to tickets, phone calls, and emails promptly and courteously.
Install, configure, and troubleshoot hardware/software: Ensure all devices and applications meet company standards and procedures.
Support multiple platforms: Maintain connectivity and functionality for Windows, macOS, and mobile devices, including access to corporate systems such as email, file servers, and conferencing tools.
Collaborate with IT teams: Work with regional and global colleagues to resolve issues and provide a consistent experience for end users.
User account and asset management: Assist with account setup, system imaging, software deployment, and asset tracking.
Contribute to IT process improvement: Participate in documentation and knowledge sharing initiatives, such as FAQs and user guides.
After-hours support: Occasionally provide assistance for urgent issues or projects outside regular working hours.

What were looking for

Degree or certificate in IT, Computer Science, or related field preferred.
2+ years in IT desktop/helpdesk support within a networked environment.
Proficient in troubleshooting hardware, Windows 10/11, macOS, and Microsoft 365.
Experience with ITSM tools, remote desktop, and basic networking (LAN/Wi-Fi/VPN).
Knowledge of ITIL processes and fundamental IT security (PKI, encryption).
Strong English communication and interpersonal skills; customer-oriented.
Proactive team player who enjoys problem-solving and regional collaboration.

Bonus skills
Supported collaboration tools (Teams, Zoom, etc.).
Keen interest in new technologies and ongoing learning.

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