Irdeto is the world leader in digital platform cybersecurity, empowering businesses to innovate for a secure, connected future. Building on over 50 years of expertise in security, Irdeto’s services and solutions protect revenue, enable growth and fight cybercrime in video entertainment, video games, and connected industries including transport and infrastructure. With teams around the world, Irdeto’s greatest asset is its people and diversity is celebrated through an inclusive workplace, where everyone has an equal opportunity to drive innovation and support Irdeto's success. Irdeto is the preferred security partner to empower a secure world where people can connect with confidence.
Noida, Uttar Pradesh, India
Not disclosed
On-site
Full Time
Who we are: Irdeto is the world leader in digital platform cybersecurity, empowering businesses to innovate for a secure, connected future. Building on over 50 years of expertise in security, Irdeto’s services and solutions protect revenue, enable growth and fight cybercrime in video entertainment, video games, and connected industries including transport, health and infrastructure. Irdeto is the security partner dedicated to empowering a secure world where people can connect with confidence. With teams and offices around the world, Irdeto’s greatest asset is its people - our diversity is celebrated through an inclusive workplace, where everyone has an equal opportunity to drive innovation and contribute to Irdeto's success. The Role: The Irdeto Customer Integration and Support team is a dynamic group of highly skilled integration and support engineers, implementing and supporting cutting edge solutions in the areas of CA (conditional access), OTT Media Protection for Multi-screen video streaming, Keys and Credentials, Watermarking and Cyber Security. In this customer facing role, you as the Customer Integration and Support Engineer will work on a team responsible for integrating, deploying and supporting world-class CA and cloud-hosted OTT Multi-DRM for leading media companies like Cable and Telco operators, Hollywood studios, television broadcasters and sports associations to protect their video streaming content. You will work closely with our product development and operations teams to integrate our industry-leading products into customer environments and provide Tier 2 support for customer issues. If you love working with new streaming, DRM and cloud technologies, thinking out-of-the-box and working on complex challenges, you will enjoy working with us! To be successful in the role, you need to have experience building and maintaining CA and OTT services and excellent problem solving, debugging and troubleshooting skills. You also need to show a proven track record of building strong technical customer relationships, working with cross-functional teams and connecting customer requirements with geographically distributed Agile delivery teams to ensure a high level of customer satisfaction. Your mission at Irdeto: Learn and support the Irdeto Headend CA and OTT solutions and services to new and existing customers for multiple product lines such as CA system, Irdeto Control, OTT Watermarking, Content management and Media Protection (multi-DRM). Work closely with customers to support the technical integration of the Irdeto solutions into existing customer environments. Work closely with remote/off-shore Solutions Architects, Program Managers, Service Delivery, Engineering and Dev Ops teams to ensure the successful execution of product integration and professional services projects for new and existing customers. Troubleshoot, research and diagnose live reported issues through reading logs, error messages and network traces. Provide customers with prompt responses to complex technical issues and questions through emails, tickets or phone calls. Build and maintain strong, positive relationships with key stakeholders in the Irdeto Sales, Professional Services, Technical Marketing Units and with Irdeto external customers, prospects and partners. Document customer software installations, use cases and customer requirements for internal and external audiences. Provide prompt feedback to the product delivery team about integration issues, product performance and desired customer enhancements. Provide hands on training to customers to operate and administer installed systems. Occasionally deliver integration and training services onsite at a customer location. How can you add value to the team? University degree in Engineering or equivalent education in a related technical field. 2+ years of relevant customer-facing software integration experience delivering and supporting mission. critical software systems in complex B2B environments. Experience with scripting languages (preferably Python, SQL, bash/kshell). Experience integrating and supporting CA solutions. Experience in the areas of Streaming DRM technologies (Google Widevine, Apple Fairplay Streaming and Microsoft PlayReady etc.), Adaptive Streaming (Smooth Streaming, HLS, MPEG-DASH etc.). Experience in the broadcast/digital media industry working with CA, OTT Linear and VOD content delivery systems and workflows including CDNs and Content Packagers. Hands-on Amazon Web Services (AWS) service management and devops experience a plus. Strong analysis and problem-solving skills, and proven ability to deliver exceptional customer experience in an external facing role. Characteristics: Positive, highly motivated, “can-do” attitude. Key contributor, willing to go the extra mile to achieve desired results. Strong, professional interpersonal and communication skills (English). What you can expect from us: We invest in our talented employees and promote collaboration, creativity, and innovation while supporting health and well-being across our global workforce. In addition to competitive remuneration, we offer: A multicultural and international environment where diversity is celebrated Professional education opportunities and training programs Innovation sabbaticals Volunteer Day State-of-the-art office spaces Additional perks tailored to local offices (e.g., on-site gyms, fresh fruit, parking, yoga rooms, etc.) Equal Opportunity at Irdeto Irdeto is proud to be an equal opportunity employer. All decisions are based on qualifications and business needs, and we do not tolerate discrimination or harassment. We welcome applications from individuals with diverse abilities and provide accommodation during the hiring process upon request. If you’re excited about this role but don’t meet every qualification, we encourage you to apply. We believe diverse perspectives and experiences make our teams stronger. Welcome to Irdeto!
Noida
INR 10.0 - 14.0 Lacs P.A.
Work from Office
Full Time
Who we are: Irdeto is the world leader in digital platform cybersecurity, empowering businesses to innovate for a secure, connected future. Building on over 50 years of expertise in security, Irdeto s services and solutions protect revenue, enable growth and fight cybercrime in video entertainment, video games, and connected industries including transport, health and infrastructure. Irdeto is the security partner dedicated to empowering a secure world where people can connect with confidence. With teams and offices around the world, Irdeto s greatest asset is its people - our diversity is celebrated through an inclusive workplace, where everyone has an equal opportunity to drive innovation and contribute to Irdetos success. The Role: In this role, you will join Irdeto s centralized Technology team, the Centre of Excellence for Technology Advancement, Innovation, Market Intelligence, Cloud Operations, and IT. This team is dedicated to the continuous operational management of Irdeto s products and services, ensuring flawless operations in the cloud and on-premises. As a SOC 2nd Line Engineer at Irdeto, you will provide advanced technical support to both internal and external customers, ensuring the success of all supported products and services. Your mission at Irdeto: Incident and Problem Management: Coordinate and manage the Major Incident & Problem Management (stemming from Major incidents) process, including on-call duty for out-of-hours response and technical 2nd line support. Operational Process Evangelism: Promote the Incident Management process, onboarding processes, and continuously review and improve our SOC procedures. Operational Change Control: Responsible for conducting reviews for change requests for the monitoring, communication, and support thereof. Weekly Upgrades and Support: Ensuring that the Irdeto s product (MultiDRM) upgrades are available and ready for our 1 st line SOC engineers to be executed on a weekly basis using the automated pipelines. Support the SOC 1 st line in projects, requests, upgrades, etc, during the work week for seamless operational continuity. Onboarding: Drive and support each customer and project onboarding in the SOC to be ready for production launch. Best Practices: Develop and advocate operational best practices and standards. Mentorship: Coach and mentor team members on technical items and improvements. Customer Interaction: Maintain contact with customers, field experts, technicians, and other relevant parties. Development: Development of existing operational tooling, such as our gen-AI SOC Bot, smart dashboards, and automation for our request and incident workflows. Monitoring Tool Suite Support: Provide administration and maintenance support for monitoring tools (e.g., Grafana, AWS CloudWatch, On-call, Pingdom, etc). Troubleshooting: Perform environmental troubleshooting with SOC engineers to quickly resolve issues. Continuous Improvement: Work on procedure development, documentation, automation, product onboarding, service transitions, and projects. Communication: Ensure effective communication throughout the incident lifecycle, translating business impacts, status, action plans, and timelines to leadership/stakeholders. Training: Provide training for 1 st line engineers, develop procedural manuals, and arrange product/service training to keep up to date with supported technologies. How can you add value to the team: You have (recently) completed a Bachelors or masters degree in Computer Science or a related technical discipline, or have equivalent experience. AWS Cloud: 2+ years experience in AWS cloud environments. Cloud Technologies: Good experience with Kubernetes troubleshooting, docker, lambda, terraform, etc. Monitoring Tools: Extensive experience with monitoring, log aggregation, and analysis tools (e.g., Prometheus, Grafana, Splunk, Loki, Elasticsearch). Support Experience: Prior 1st line support experience is advantageous. ITIL Process: Good understanding of ITL processes: Incident Management, Problem Management, and Change Management processes. Project Management & Tools: Experience project management and tooling such as Jira or other project/task tools. Scripting : Good scripting experience in API s, Bash, and Python. Ticketing Systems: Knowledge of Fresh Service or other ticketing systems. Communication Skills : Good communication and interpersonal skills, with the ability to interact with all levels of management and customers. Customer Focus: Strong customer focus. Team Player: A true team player. Continuous Improvement: Willingness to continuously improve skills and gain expertise. Language: Fluent written and verbal English communication skills What you can expect from us: We invest in our talented employees and promote collaboration, creativity, and innovation while supporting health and well-being across our global workforce. In addition to competitive remuneration, we offer: A multicultural and international environment where diversity is celebrated Professional education opportunities and training programs Innovation sabbaticals Volunteer Day State-of-the-art office spaces Additional perks tailored to local offices (e.g., on-site gyms, fresh fruit, parking, yoga rooms, etc.) Equal Opportunity at Irdeto Irdeto is proud to be an equal opportunity employer. All decisions are based on qualifications and business needs, and we do not tolerate discrimination or harassment. We welcome applications from individuals with diverse abilities and provide accommodation during the hiring process upon request. If you re excited about this role but don t meet every qualification, we encourage you to apply. We believe diverse perspectives and experiences make our teams stronger. Welcome to Irdeto! Job Segment: Computer Science, Cyber Security, Project Manager, Technical Support, Technology, Security Apply now Find similar jobs: IT
Noida
INR 5.5 - 14.0 Lacs P.A.
Hybrid
Full Time
The Role: The Irdeto Customer Integration and Support team is a dynamic group of highly skilled integration and support engineers, implementing and supporting cutting edge solutions in the areas of CA (conditional access), OTT Media Protection for Multi-screen video streaming, Keys and Credentials, Watermarking and Cyber Security. In this customer facing role, you as the Customer Integration and Support Engineer will work on a team responsible for integrating, deploying and supporting world-class CA and cloud-hosted OTT Multi-DRM for leading media companies like Cable and Telco operators, Hollywood studios, television broadcasters and sports associations to protect their video streaming content. You will work closely with our product development and operations teams to integrate our industry-leading products into customer environments and provide Tier 2 support for customer issues. If you love working with new streaming, DRM and cloud technologies, thinking out-of-the-box and working on complex challenges, you will enjoy working with us! To be successful in the role, you need to have experience building and maintaining CA and OTT services and excellent problem solving, debugging and troubleshooting skills. You also need to show a proven track record of building strong technical customer relationships, working with cross-functional teams and connecting customer requirements with geographically distributed Agile delivery teams to ensure a high level of customer satisfaction. Your mission at Irdeto: Learn and support the Irdeto Headend CA and OTT solutions and services to new and existing customers for multiple product lines such as CA system, Irdeto Control, OTT Watermarking, Content management and Media Protection (multi-DRM). Work closely with customers to support the technical integration of the Irdeto solutions into existing customer environments. Work closely with remote/off-shore Solutions Architects, Program Managers, Service Delivery, Engineering and Dev Ops teams to ensure the successful execution of product integration and professional services projects for new and existing customers. Troubleshoot, research and diagnose live reported issues through reading logs, error messages and network traces. Provide customers with prompt responses to complex technical issues and questions through emails, tickets or phone calls. Build and maintain strong, positive relationships with key stakeholders in the Irdeto Sales, Professional Services, Technical Marketing Units and with Irdeto external customers, prospects and partners. Document customer software installations, use cases and customer requirements for internal and external audiences. Provide prompt feedback to the product delivery team about integration issues, product performance and desired customer enhancements. Provide hands on training to customers to operate and administer installed systems. Occasionally deliver integration and training services onsite at a customer location. How can you add value to the team? University degree in Engineering or equivalent education in a related technical field. 2+ years of relevant customer-facing software integration experience delivering and supporting mission. critical software systems in complex B2B environments. Experience with scripting languages (preferably Python, SQL, bash/kshell). Experience integrating and supporting CA solutions. Experience in the areas of Streaming DRM technologies (Google Widevine, Apple Fairplay Streaming and Microsoft PlayReady etc.), Adaptive Streaming (Smooth Streaming, HLS, MPEG-DASH etc.). Experience in the broadcast/digital media industry working with CA, OTT Linear and VOD content delivery systems and workflows including CDNs and Content Packagers. Hands-on Amazon Web Services (AWS) service management and devops experience a plus. Strong analysis and problem-solving skills, and proven ability to deliver exceptional customer experience in an external facing role. Characteristics: Positive, highly motivated, can-do” attitude. Key contributor, willing to go the extra mile to achieve desired results. Strong, professional interpersonal and communication skills (English).
Noida
INR 25.0 - 30.0 Lacs P.A.
Work from Office
Full Time
Who we are: Irdeto is the world leader in digital platform cybersecurity, empowering businesses to innovate for a secure, connected future ?Building on over 50 years of expertise in security,?Irdetos services and solutions protect revenue, enable growth and fight cybercrime in video entertainment, video games, and connected industries including transport, health and infrastructure Irdeto is the security partner dedicated to?empowering?a?secure?world where people can connect with confidence, With teams and offices around the world, Irdetos greatest asset is its people our diversity is celebrated through an inclusive workplace, where everyone has an equal opportunity to drive innovation and contribute to Irdeto's success, The Role: Senior Software Engineer Puck As our new Senior Software Engineer colleague, we are looking for a dynamic, open-minded and forward-thinking Engineer who wants to make an impact in our team and our business worldwide We act fast, agile and strive for the best solutions, Your day-to-day responsibilities: Working closely with the Product team you will gain a strong understanding of our customersneeds and get involved in the design, development and implementation of improvements of Irdetos middleware product You will work with other colleagues on these technical challenges and interface daily with some of our technical teams abroad to ensure product quality You will also be expected to follow the scrum process, implement unit tests, perform code reviews and document source code, Who we are looking for: You have successfully obtained a Bachelors / Masters Degree in Computer Science, Telecommunications or a related field, Strong knowledge of Android SDK, different versions of Android, and tools like Android Studio, Familiarity with RESTful APIs to connect Android applications to back-end services Strong knowledge of Android UI design principles, patterns, and best practices Experience with offline storage, threading, and performance tuning, Knowledge of the open-source Android ecosystem and the libraries available for common tasks Ability to understand business requirements and translate them into technical requirements Expertise in using Javascript, Java, and Kotlin, A knack for benchmarking and optimization using tool like Knowledge of Android Certification (like CTS, TVTS, GTS, VTS, etc) and application hosting on Appstore, Understanding of Googles Android design principles and interface guidelines Develop and maintain automated build and deployment processes, Knowledge of Firebase, Crashlytics, Leakcanary, Sentry and analytical tools likeClevertap and Alcantara, conviva, GTM, Good knowledge of ADB, Postman, Charles Proxy, Collaboration with other developers, designers and product owners, Proficient understanding of code versioning tools, such as Git, repo, What you can expect from us: We invest in our talented employees and promote collaboration, creativity, and innovation while supporting health and well-being across our global workforce In addition to competitive remuneration, we offer: A multicultural and international environment where diversity is celebrated Professional education opportunities and training programs Innovation sabbaticals Volunteer Day State-of-the-art office spaces Additional perks tailored to local offices (e-g , on-site gyms, fresh fruit, parking, yoga rooms, etc ) Equal Opportunity at Irdeto Irdeto is proud to be an equal opportunity employer All decisions are based on qualifications and business needs, and we do not tolerate discrimination or harassment We welcome applications from individuals with diverse abilities and provide accommodation during the hiring process upon request, If youre excited about this role but dont meet every qualification, we encourage you to apply We believe diverse perspectives and experiences make our teams stronger, Welcome to Irdeto!
Noida, Uttar Pradesh, India
Not disclosed
On-site
Full Time
Who we are: Irdeto is the world leader in digital platform cybersecurity, empowering businesses to innovate for a secure, connected future. Building on over 50 years of expertise in security, Irdeto’s services and solutions protect revenue, enable growth and fight cybercrime in video entertainment, video games, and connected industries including transport, health and infrastructure. Irdeto is the security partner dedicated to empowering a secure world where people can connect with confidence. With teams and offices around the world, Irdeto’s greatest asset is its people - our diversity is celebrated through an inclusive workplace, where everyone has an equal opportunity to drive innovation and contribute to Irdeto's success. The Role : Senior Integration Engineer - RDK As our new Senior Software Engineer colleague, we are looking for a dynamic, open-minded and forward-thinking Engineer in Development who wants to make an impact in our team and our business worldwide. We act fast, agile and strive for the best solutions – if this suits you well, then continue reading! Your mission at Irdeto: Working closely with the Product team you will gain a strong understanding of our customer’s needs and get involved in the design, development and implementation of improvements of Irdeto’s middleware product. You will work with other colleagues on these technical challenges and interface daily with some of our technical teams abroad to ensure product quality. You will also be expected to follow the scrum process, perform code reviews and document source code. How you can add value to the team? You have successfully obtained a Bachelor’s / Master’s Degree in Computer Science, Telecommunications or a related field. 7+ year of solid hands-on experience in C/C++ Strong understanding of embedded hardware systems, real-time, kernel and Linux operating systems. Knowledge with STB software components, including on-chip/off-chip drivers (HAL), middleware (e.g., Open TV, MHP, Irdeto), and UI frameworks. Knowledge of DVB standards (e.g., DVB-S, DVB-S2, DVB-T, DVB-H, DVB-IP), ISDB, MPEG, H.264, H.265, UHD, HDR, DSMCC, SQLite, GStreamer, Voice, WIFI, Bluetooth and file compression techniques. Understanding of interactive TV technologies, such as EPG and VoD. Some experience with Digital TV (DVB standard), OTT streaming, or Android TV technologies. Knowledge of RDK-V fundamentals, services and build system (Yocto). Full Stack integration fundamentals and debugging skills. Good to have the knowledge of OTT Backend, Players, and SDK Tools for Data Analytics. Strong Understanding of Multithreading. Good in Data Structure . Debugging methods like analysis of heap, thread dump, Garbage Collector, Memory Analysis etc. is a plus. Good knowledge in development processes and continuous integration (Git, GitLab, Jenkins, JIRA ...) You have proficient verbal and written English skills. You thrive working in an international, fast-paced technology-driven environment. ment. What you can expect from us: Our people and culture are the heart of our business, and our values of Trust, Accountability, Agility and Innovation inform what we do, and how we work. We believe in investing in our talented employees and promote collaboration, creativity and innovation, health and well-being across our global workforce. In addition to competitive remuneration and extensive benefits we offer: An international and multicultural environment where diversity and inclusivity are celebrated and embraced. Professional educational opportunities and training program. Innovation sabbatical. Volunteer Day. State of the art office space including canteen, onsite gym and more Flexible work arrangements – via our Work Hard Anywhere policy. US$ 500 net for your home office setup after you passed your trial period. Health Insurance benefits. Recognition Awards and E-cards Irdeto encourages applications from people with disabilities, as we provide accommodation on request of the candidates that take part in all aspects of the selection processes. Welcome to Irdeto! Irdeto is proud to be an equal opportunity employer. Show more Show less
Noida, Uttar Pradesh, India
Not disclosed
Remote
Full Time
Who we are: Irdeto is the world leader in digital platform cybersecurity, empowering businesses to innovate for a secure, connected future. Building on over 50 years of expertise in security, Irdeto’s services and solutions protect revenue, enable growth and fight cybercrime in video entertainment, video games, and connected industries including transport, health and infrastructure. Irdeto is the security partner dedicated to empowering a secure world where people can connect with confidence. With teams and offices around the world, Irdeto’s greatest asset is its people - our diversity is celebrated through an inclusive workplace, where everyone has an equal opportunity to drive innovation and contribute to Irdeto's success. The Role: The Irdeto Customer Integration and Support team is a dynamic group of highly skilled integration and support engineers, implementing and supporting cutting edge solutions in the areas of CA (conditional access), OTT Media Protection for Multi-screen video streaming, Keys and Credentials, Watermarking and Cyber Security. In this customer facing role, you as the Customer Integration and Support Engineer will work on a team responsible for integrating, deploying and supporting world-class CA and cloud-hosted OTT Multi-DRM for leading media companies like Cable and Telco operators, Hollywood studios, television broadcasters and sports associations to protect their video streaming content. You will work closely with our product development and operations teams to integrate our industry-leading products into customer environments and provide Tier 2 support for customer issues. If you love working with new streaming, DRM and cloud technologies, thinking out-of-the-box and working on complex challenges, you will enjoy working with us! To be successful in the role, you need to have experience building and maintaining CA and OTT services and excellent problem solving, debugging and troubleshooting skills. You also need to show a proven track record of building strong technical customer relationships, working with cross-functional teams and connecting customer requirements with geographically distributed Agile delivery teams to ensure a high level of customer satisfaction. Your mission at Irdeto: Learn and support the Irdeto Headend CA and OTT solutions and services to new and existing customers for multiple product lines such as CA system, Irdeto Control, OTT Watermarking, Content management and Media Protection (multi-DRM). Work closely with customers to support the technical integration of the Irdeto solutions into existing customer environments. Work closely with remote/off-shore Solutions Architects, Program Managers, Service Delivery, Engineering and Dev Ops teams to ensure the successful execution of product integration and professional services projects for new and existing customers. Troubleshoot, research and diagnose live reported issues through reading logs, error messages and network traces. Provide customers with prompt responses to complex technical issues and questions through emails, tickets or phone calls. Build and maintain strong, positive relationships with key stakeholders in the Irdeto Sales, Professional Services, Technical Marketing Units and with Irdeto external customers, prospects and partners. Document customer software installations, use cases and customer requirements for internal and external audiences. Provide prompt feedback to the product delivery team about integration issues, product performance and desired customer enhancements. Provide hands on training to customers to operate and administer installed systems. Occasionally deliver integration and training services onsite at a customer location. How can you add value to the team? University degree in Engineering or equivalent education in a related technical field. 7+ years of relevant customer-facing software integration experience delivering and supporting mission. critical software systems in complex B2B environments. Experience with scripting languages (preferably Python, SQL, bash/kshell). Experience integrating and supporting CA solutions. Experience in the areas of Streaming DRM technologies (Google Widevine, Apple Fairplay Streaming and Microsoft PlayReady etc.), Adaptive Streaming (Smooth Streaming, HLS, MPEG-DASH etc.). Experience in the broadcast/digital media industry working with CA, OTT Linear and VOD content delivery systems and workflows including CDNs and Content Packagers. Hands-on Amazon Web Services (AWS) service management and devops experience a plus. Strong analysis and problem-solving skills, and proven ability to deliver exceptional customer experience in an external facing role. Characteristics: Positive, highly motivated, “can-do” attitude. Key contributor, willing to go the extra mile to achieve desired results. Strong, professional interpersonal and communication skills (English). What you can expect from us: We invest in our talented employees and promote collaboration, creativity, and innovation while supporting health and well-being across our global workforce. In addition to competitive remuneration, we offer: A multicultural and international environment where diversity is celebrated Professional education opportunities and training programs Innovation sabbaticals Volunteer Day State-of-the-art office spaces Additional perks tailored to local offices (e.g., on-site gyms, fresh fruit, parking, yoga rooms, etc.) Equal Opportunity at Irdeto Irdeto is proud to be an equal opportunity employer. All decisions are based on qualifications and business needs, and we do not tolerate discrimination or harassment. We welcome applications from individuals with diverse abilities and provide accommodation during the hiring process upon request. If you’re excited about this role but don’t meet every qualification, we encourage you to apply. We believe diverse perspectives and experiences make our teams stronger. Welcome to Irdeto! Show more Show less
Noida
INR 7.0 - 11.0 Lacs P.A.
Work from Office
Full Time
Who we are: With teams and offices around the world, Irdeto s greatest asset is its people - our diversity is celebrated through an inclusive workplace, where everyone has an equal opportunity to drive innovation and contribute to Irdetos success. The Role: The Irdeto Customer Integration and Support team is a dynamic group of highly skilled integration and support engineers, implementing and supporting cutting edge solutions in the areas of CA (conditional access), OTT Media Protection for Multi-screen video streaming, Keys and Credentials, Watermarking and Cyber Security. In this customer facing role, you as the Customer Integration and Support Engineer will work on a team responsible for integrating, deploying and supporting world-class CA and cloud-hosted OTT Multi-DRM for leading media companies like Cable and Telco operators, Hollywood studios, television broadcasters and sports associations to protect their video streaming content. You will work closely with our product development and operations teams to integrate our industry-leading products into customer environments and provide Tier 2 support for customer issues. If you love working with new streaming, DRM and cloud technologies, thinking out-of-the-box and working on complex challenges, you will enjoy working with us! To be successful in the role, you need to have experience building and maintaining CA and OTT services and excellent problem solving, debugging and troubleshooting skills. You also need to show a proven track record of building strong technical customer relationships, working with cross-functional teams and connecting customer requirements with geographically distributed Agile delivery teams to ensure a high level of customer satisfaction. Your mission at Irdeto: Learn and support the Irdeto Headend CA and OTT solutions and services to new and existing customers for multiple product lines such as CA system, Irdeto Control, OTT Watermarking, Content management and Media Protection (multi-DRM). Work closely with customers to support the technical integration of the Irdeto solutions into existing customer environments. Work closely with remote/off-shore Solutions Architects, Program Managers, Service Delivery, Engineering and Dev Ops teams to ensure the successful execution of product integration and professional services projects for new and existing customers. Troubleshoot, research and diagnose live reported issues through reading logs, error messages and network traces. Provide customers with prompt responses to complex technical issues and questions through emails, tickets or phone calls. Build and maintain strong, positive relationships with key stakeholders in the Irdeto Sales, Professional Services, Technical Marketing Units and with Irdeto external customers, prospects and partners. Document customer software installations, use cases and customer requirements for internal and external audiences. Provide prompt feedback to the product delivery team about integration issues, product performance and desired customer enhancements. Provide hands on training to customers to operate and administer installed systems. Occasionally deliver integration and training services onsite at a customer location. How can you add value to the team? University degree in Engineering or equivalent education in a related technical field. 7+ years of relevant customer-facing software integration experience delivering and supporting mission. critical software systems in complex B2B environments. Experience with scripting languages (preferably Python, SQL, bash/kshell). Experience integrating and supporting CA solutions. Experience in the areas of Streaming DRM technologies (Google Widevine, Apple Fairplay Streaming and Microsoft PlayReady etc.), Adaptive Streaming (Smooth Streaming, HLS, MPEG-DASH etc.). Experience in the broadcast/digital media industry working with CA, OTT Linear and VOD content delivery systems and workflows including CDNs and Content Packagers. Hands-on Amazon Web Services (AWS) service management and devops experience a plus. Strong analysis and problem-solving skills, and proven ability to deliver exceptional customer experience in an external facing role. Characteristics: Positive, highly motivated, can-do attitude. Key contributor, willing to go the extra mile to achieve desired results. Strong, professional interpersonal and communication skills (English). What you can expect from us: We invest in our talented employees and promote collaboration, creativity, and innovation while supporting health and well-being across our global workforce. In addition to competitive remuneration, we offer: A multicultural and international environment where diversity is celebrated Professional education opportunities and training programs Innovation sabbaticals Volunteer Day State-of-the-art office spaces Additional perks tailored to local offices (e.g., on-site gyms, fresh fruit, parking, yoga rooms, etc.) Equal Opportunity at Irdeto Irdeto is proud to be an equal opportunity employer. All decisions are based on qualifications and business needs, and we do not tolerate discrimination or harassment. We welcome applications from individuals with diverse abilities and provide accommodation during the hiring process upon request. If you re excited about this role but don t meet every qualification, we encourage you to apply. We believe diverse perspectives and experiences make our teams stronger. Welcome to Irdeto! Job Segment: Cyber Security, Cloud, Database, SQL, Security, Technology Apply now Find similar jobs: IT
Noida, Uttar Pradesh, India
Not disclosed
On-site
Full Time
Who we are: Irdeto is the world leader in digital platform cybersecurity, empowering businesses to innovate for a secure, connected future. Building on over 50 years of expertise in security, Irdeto’s services and solutions protect revenue, enable growth and fight cybercrime in video entertainment, video games, and connected industries including transport, health and infrastructure. Irdeto is the security partner dedicated to empowering a secure world where people can connect with confidence. With teams and offices around the world, Irdeto’s greatest asset is its people - our diversity is celebrated through an inclusive workplace, where everyone has an equal opportunity to drive innovation and contribute to Irdeto's success. The Role: As a Senior Software Engineer you will be joining our Video Entertainment team and will play a pivotal role in developing and enhancing our Solutions and products. You'll work as part of a dynamic and cross-functional team to ensure the seamless delivery of high-quality Deliverables. You will work on the latest technologies in the streaming industry and Your expertise will contribute to the innovation and enhancement of our solutions, ensuring our global customers have the best possible experience. Your mission at Irdeto: Develop and maintain software applications and services for our OTT platform, ensuring high- performance, scalability, and reliability. Debug, troubleshoot, and resolve software defects and performance issues, ensuring a seamless user experience. Write clean, efficient, and maintainable code, following coding standards and software development processes. Stay up to date with industry trends and best practices and contribute to the continuous improvement of our software development processes. How you can add value to the team? Bachelor’s degree in computer science, Software Engineering, or a related field. Strong proficiency in programming languages such as Java, Angular, and/or others as relevant. Proficiency in developing dynamic, single-page web applications using Angular for front end profile. (Angular Framework, Typescript, JS, HTML and CSS) Familiarity with cloud platforms such as AWS, Azure, or Google Cloud. Proficiency in building and maintaining microservices and RESTful APIs. Familiarity with containerization and orchestration tools (e.g., Docker, Kubernetes). Understanding of database systems (SQL, NoSQL) and data modeling Managing project builds, dependencies and artifactories. Excellent problem-solving skills and the ability to work in a fast-paced, agile development environment. What you can expect from us: Our people and culture are the heart of our business, and our values of Trust, Accountability, Agility and Innovation inform what we do, and how we work. We believe in investing in our talented employees and promote collaboration, creativity and innovation, health and well-being across our global workforce. In addition to competitive remuneration and extensive benefits we offer: An international and multicultural environment where diversity and inclusivity are celebrated and embraced. Professional educational opportunities and training program. Innovation sabbatical. Volunteer Day. State of the art office space including canteen, onsite gym and more Flexible work arrangements – via our Work Hard Anywhere policy. US$ 500 net for your home office setup after you passed your trial period. Health Insurance benefits. Recognition Awards and E-cards Irdeto encourages applications from people with disabilities, as we provide accommodation on request of the candidates that take part in all aspects of the selection processes. Welcome to Irdeto! Irdeto is proud to be an equal opportunity employer. Show more Show less
Noida, Uttar Pradesh, India
Not disclosed
Remote
Full Time
Who we are: Irdeto is the world leader in digital platform cybersecurity, empowering businesses to innovate for a secure, connected future. Building on over 50 years of expertise in security, Irdeto’s services and solutions protect revenue, enable growth and fight cybercrime in video entertainment, video games, and connected industries including transport, health and infrastructure. Irdeto is the security partner dedicated to empowering a secure world where people can connect with confidence. With teams and offices around the world, Irdeto’s greatest asset is its people - our diversity is celebrated through an inclusive workplace, where everyone has an equal opportunity to drive innovation and contribute to Irdeto's success. Job Title: Oracle Fusion ERP Functional Specialist About Irdeto: Irdeto is a global leader in cybersecurity, providing cutting-edge solutions that protect digital platforms and assets. We empower businesses in video entertainment, video games and connected industries to innovate for a secure, connected future. Role Overview: As an Oracle Fusion ERP Functional Specialist within our Technology Team, you will play a crucial role in driving functional leadership and oversight for our Oracle ERP Fusion system. This position will require collaboration with global stakeholders and a proactive approach to continuous improvement. Key Responsibilities: Align business requirements with best practices to implement effective solutions in Oracle Fusion ERP. Develop a deep understanding of current processes and propose innovative future-state recommendations. Gather, analyze, and document business requirements. Provide functional support for implemented processes. Engage with stakeholders to ensure seamless operations and enhancements. Identify opportunities for process optimization and efficiency improvements. Required Functional Experience: Candidates must have experience in the following Oracle Fusion ERP modules: Invoice to Cash: Accounts Receivable Advanced Collections Record to Report: General Ledger Cash Management Intercompany Accounting Subledger Accounting Procure to Pay: Self-Service Procurement Purchasing Accounts Payable Fixed Assets Desirable Functional Experience: Order to Delivery Order Management Inventory Management Manufacturing Product Management Costing Nice to have: Technical Experience in BI Reports Ideal Candidate Profile: Experience with both implementation and support projects Proactive mindset with excellent problem-solving skills. Strong communication and stakeholder management abilities. Passion for innovation and thinking outside the box. Motivated team player who collaborates well across different teams. Why Join Irdeto? Be part of a global technology leader in cybersecurity. Work in a dynamic, remote-friendly environment. Opportunities for career growth and continuous learning. Collaborative and inclusive company culture. What you can expect from us: We invest in our talented employees and promote collaboration, creativity, and innovation while supporting health and well-being across our global workforce. In addition to competitive remuneration, we offer: A multicultural and international environment where diversity is celebrated Professional education opportunities and training programs Innovation sabbaticals Volunteer Day State-of-the-art office spaces Additional perks tailored to local offices (e.g., on-site gyms, fresh fruit, parking, yoga rooms, etc.) Equal Opportunity at Irdeto Irdeto is proud to be an equal opportunity employer. All decisions are based on qualifications and business needs, and we do not tolerate discrimination or harassment. We welcome applications from individuals with diverse abilities and provide accommodation during the hiring process upon request. If you’re excited about this role but don’t meet every qualification, we encourage you to apply. We believe diverse perspectives and experiences make our teams stronger. Welcome to Irdeto! Show more Show less
Noida, Uttar Pradesh, India
Not disclosed
Remote
Full Time
Who we are: Irdeto is the world leader in digital platform cybersecurity, empowering businesses to innovate for a secure, connected future. Building on over 50 years of expertise in security, Irdeto’s services and solutions protect revenue, enable growth and fight cybercrime in video entertainment, video games, and connected industries including transport, health and infrastructure. Irdeto is the security partner dedicated to empowering a secure world where people can connect with confidence. With teams and offices around the world, Irdeto’s greatest asset is its people - our diversity is celebrated through an inclusive workplace, where everyone has an equal opportunity to drive innovation and contribute to Irdeto's success. Job Title: Oracle Fusion ERP Technical Specialist Job Location: India (Remote), preferably in Delhi/Noida Experience: 5+ years Role Overview: As an Oracle Fusion ERP Technical Specialist within our Technology Team, you will play a crucial role in driving technical leadership and oversight for our Oracle ERP Fusion system. This position will require collaboration with global stakeholders and a proactive approach to continuous improvement. Key Responsibilities: Align business requirements with best practices to implement effective solutions in Oracle Fusion ERP. Develop a deep understanding of current processes and propose innovative future-state recommendations. Gather, analyze, and document business requirements. Provide technical support for implemented processes. Engage with stakeholders to ensure seamless operations and enhancements. Identify opportunities for process optimization and efficiency improvements. Required Technical Experience: Candidates must have experience in the following Oracle Fusion ERP areas: Reporting – BI and OTBI Oracle Integration Cloud Highly Desirable Experience: Oracle APEX Visual Builder Studio (Redwood screen customizations) Groovy Scripting Ideal Candidate Profile: Experience with both implementation and support projects Proactive mindset with excellent problem-solving skills. Strong communication and stakeholder management abilities. Passion for innovation and thinking outside the box. Motivated team player who collaborates well across different teams. Why Join Irdeto? Be part of a global technology leader in cybersecurity. Work in a dynamic, remote-friendly environment. Opportunities for career growth and continuous learning. Collaborative and inclusive company culture. What you can expect from us: We invest in our talented employees and promote collaboration, creativity, and innovation while supporting health and well-being across our global workforce. In addition to competitive remuneration, we offer: A multicultural and international environment where diversity is celebrated Professional education opportunities and training programs Innovation sabbaticals Volunteer Day State-of-the-art office spaces Additional perks tailored to local offices (e.g., on-site gyms, fresh fruit, parking, yoga rooms, etc.) Equal Opportunity at Irdeto Irdeto is proud to be an equal opportunity employer. All decisions are based on qualifications and business needs, and we do not tolerate discrimination or harassment. We welcome applications from individuals with diverse abilities and provide accommodation during the hiring process upon request. If you’re excited about this role but don’t meet every qualification, we encourage you to apply. We believe diverse perspectives and experiences make our teams stronger. Welcome to Irdeto! Show more Show less
Noida, Uttar Pradesh, India
Not disclosed
On-site
Internship
Who we are: Irdeto is the world leader in digital platform cybersecurity, empowering businesses to innovate for a secure, connected future. Building on over 50 years of expertise in security, Irdeto’s services and solutions protect revenue, enable growth and fight cybercrime in video entertainment, video games, and connected industries including transport, health and infrastructure. Irdeto is the security partner dedicated to empowering a secure world where people can connect with confidence. With teams and offices around the world, Irdeto’s greatest asset is its people - our diversity is celebrated through an inclusive workplace, where everyone has an equal opportunity to drive innovation and contribute to Irdeto's success. The Role: As a Data Engineer Intern, you will work closely with the data engineering team to support the development, maintenance, and optimization of data infrastructure and pipelines. Your primary focus will be on data integration, data transformation, and data quality, enabling the efficient and reliable flow of data across various systems. This internship offers a valuable opportunity to gain hands-on experience in the field of data engineering while contributing to real-world projects and initiatives. Key Responsibilities: Data Integration: Collaborate with data engineering and data science teams to understand data requirements and source data from various internal and external systems. Implement data extraction, transformation, and loading (ETL) processes to ensure a smooth flow of data into the data warehouse. Data Pipeline Development: Assist in designing and building scalable, robust, and maintainable data pipelines that collect, process, and store data from different sources. Work with technologies like Apache Spark, Apache Kafka, or other relevant tools. Data Quality Assurance: Contribute to the development and implementation of data quality checks and validation procedures to ensure data accuracy, consistency, and completeness. Database Management: Help manage and maintain databases, ensuring data integrity, security, and high availability. Monitor database performance and troubleshoot issues as they arise. Documentation: Document data engineering processes, data pipelines, and system configurations to facilitate knowledge sharing and ensure that the data infrastructure remains well-documented. Automation: Identify opportunities to automate repetitive tasks and processes within data engineering workflows, enhancing efficiency and reducing manual efforts. Data Governance: Adhere to data governance and security policies, maintaining data privacy and confidentiality throughout all data-related activities. Collaborative Projects: Collaborate with cross-functional teams on data-related projects, supporting their data needs and contributing to the success of company initiatives. Continuous Learning: Stay updated with the latest advancements in data engineering technologies and practices, and proactively apply this knowledge to improve data engineering processes. Requirements: Enrolled in a bachelor’s or master’s degree program in Computer Science, Data Science, Information Technology, or a related field. Familiarity with programming languages like Python, Java, or Scala. Basic understanding of databases and SQL. Knowledge of data integration and ETL concepts. Experience with big data technologies is a plus. Analytical mindset and attention to detail. Strong problem-solving skills and the ability to work independently and in a team. Good communication skills and the ability to collaborate effectively with various stakeholders. What you can expect from us: We invest in our talented employees and promote collaboration, creativity, and innovation while supporting health and well-being across our global workforce. In addition to competitive remuneration, we offer: A multicultural and international environment where diversity is celebrated Professional education opportunities and training programs Innovation sabbaticals Volunteer Day State-of-the-art office spaces Additional perks tailored to local offices (e.g., on-site gyms, fresh fruit, parking, yoga rooms, etc.) Equal Opportunity at Irdeto Irdeto is proud to be an equal opportunity employer. All decisions are based on qualifications and business needs, and we do not tolerate discrimination or harassment. We welcome applications from individuals with diverse abilities and provide accommodation during the hiring process upon request. If you’re excited about this role but don’t meet every qualification, we encourage you to apply. We believe diverse perspectives and experiences make our teams stronger. Welcome to Irdeto! Show more Show less
Noida, Uttar Pradesh, India
Not disclosed
On-site
Full Time
Who we are: Irdeto is the world leader in digital platform cybersecurity, empowering businesses to innovate for a secure, connected future. Building on over 50 years of expertise in security, Irdeto’s services and solutions protect revenue, enable growth and fight cybercrime in video entertainment, video games, and connected industries including transport, health and infrastructure. Irdeto is the security partner dedicated to empowering a secure world where people can connect with confidence. With teams and offices around the world, Irdeto’s greatest asset is its people - our diversity is celebrated through an inclusive workplace, where everyone has an equal opportunity to drive innovation and contribute to Irdeto's success. The Role: In this role, you will join Irdeto’s centralized Technology team, the Centre of Excellence for Technology Advancement, Innovation, Market Intelligence, Cloud Operations, and IT. This team is dedicated to the continuous operational management of Irdeto’s products and services, ensuring flawless operations in the cloud and on-premises. As a SOC 2nd Line Engineer at Irdeto, you will provide advanced technical support to both internal and external customers, ensuring the success of all supported products and services. Your mission at Irdeto: Incident and Problem Management: Coordinate and manage the Major Incident & Problem Management (stemming from Major incidents) process, including on-call duty for out-of-hours response and technical 2nd line support. Operational Process Evangelism: Promote the Incident Management process, onboarding processes, and continuously review and improve our SOC procedures. Operational Change Control: Responsible for conducting reviews for change requests for the monitoring, communication, and support thereof. Weekly Upgrades and Support: Ensuring that the Irdeto’s product (MultiDRM) upgrades are available and ready for our 1 st line SOC engineers to be executed on a weekly basis using the automated pipelines. Support the SOC 1 st line in projects, requests, upgrades, etc, during the work week for seamless operational continuity. Onboarding: Drive and support each customer and project onboarding in the SOC to be ready for production launch. Best Practices: Develop and advocate operational best practices and standards. Mentorship: Coach and mentor team members on technical items and improvements. Customer Interaction: Maintain contact with customers, field experts, technicians, and other relevant parties. Development: Development of existing operational tooling, such as our gen-AI SOC Bot, smart dashboards, and automation for our request and incident workflows. Monitoring Tool Suite Support: Provide administration and maintenance support for monitoring tools (e.g., Grafana, AWS CloudWatch, On-call, Pingdom, etc). Troubleshooting: Perform environmental troubleshooting with SOC engineers to quickly resolve issues. Continuous Improvement: Work on procedure development, documentation, automation, product onboarding, service transitions, and projects. Communication: Ensure effective communication throughout the incident lifecycle, translating business impacts, status, action plans, and timelines to leadership/stakeholders. Training: Provide training for 1 st line engineers, develop procedural manuals, and arrange product/service training to keep up to date with supported technologies. How can you add value to the team: You have (recently) completed a Bachelor's or master's degree in Computer Science or a related technical discipline, or have equivalent experience. AWS Cloud: 2+ years’ experience in AWS cloud environments. Cloud Technologies: Good experience with Kubernetes troubleshooting, docker, lambda, terraform, etc. Monitoring Tools: Extensive experience with monitoring, log aggregation, and analysis tools (e.g., Prometheus, Grafana, Splunk, Loki, Elasticsearch). Support Experience: Prior 1st line support experience is advantageous. ITIL Process: Good understanding of ITL processes: Incident Management, Problem Management, and Change Management processes. Project Management & Tools: Experience project management and tooling such as Jira or other project/task tools. Scripting: Good scripting experience in API’s, Bash, and Python. Ticketing Systems: Knowledge of Fresh Service or other ticketing systems. Communication Skills: Good communication and interpersonal skills, with the ability to interact with all levels of management and customers. Customer Focus: Strong customer focus. Team Player: A true team player. Continuous Improvement: Willingness to continuously improve skills and gain expertise. Language: Fluent written and verbal English communication skills What you can expect from us: We invest in our talented employees and promote collaboration, creativity, and innovation while supporting health and well-being across our global workforce. In addition to competitive remuneration, we offer: A multicultural and international environment where diversity is celebrated Professional education opportunities and training programs Innovation sabbaticals Volunteer Day State-of-the-art office spaces Additional perks tailored to local offices (e.g., on-site gyms, fresh fruit, parking, yoga rooms, etc.) Equal Opportunity at Irdeto Irdeto is proud to be an equal opportunity employer. All decisions are based on qualifications and business needs, and we do not tolerate discrimination or harassment. We welcome applications from individuals with diverse abilities and provide accommodation during the hiring process upon request. If you’re excited about this role but don’t meet every qualification, we encourage you to apply. We believe diverse perspectives and experiences make our teams stronger. Welcome to Irdeto! Show more Show less
Noida, Uttar Pradesh, India
Not disclosed
On-site
Full Time
Who we are: Irdeto is the world leader in digital platform cybersecurity, empowering businesses to innovate for a secure, connected future. Building on over 50 years of expertise in security, Irdeto’s services and solutions protect revenue, enable growth and fight cybercrime in video entertainment, video games, and connected industries including transport, health and infrastructure. Irdeto is the security partner dedicated to empowering a secure world where people can connect with confidence. With teams and offices around the world, Irdeto’s greatest asset is its people - our diversity is celebrated through an inclusive workplace, where everyone has an equal opportunity to drive innovation and contribute to Irdeto's success. The Role: Senior Software Engineer - Puck As our new Senior Software Engineer colleague, we are looking for a dynamic, open-minded and forward-thinking Engineer who wants to make an impact in our team and our business worldwide. We act fast, agile and strive for the best solutions. Your day-to-day responsibilities: Working closely with the Product team you will gain a strong understanding of our customers’ needs and get involved in the design, development and implementation of improvements of Irdeto’s middleware product. You will work with other colleagues on these technical challenges and interface daily with some of our technical teams abroad to ensure product quality. You will also be expected to follow the scrum process, implement unit tests, perform code reviews and document source code. Who we are looking for: You have successfully obtained a Bachelor’s / Master’s Degree in Computer Science, Telecommunications or a related field. Strong knowledge of Android SDK, different versions of Android, and tools like Android Studio. Familiarity with RESTful APIs to connect Android applications to back-end services Strong knowledge of Android UI design principles, patterns, and best practices Experience with offline storage, threading, and performance tuning. Knowledge of the open-source Android ecosystem and the libraries available for common tasks Ability to understand business requirements and translate them into technical requirements Expertise in using Javascript, Java, and Kotlin. A knack for benchmarking and optimization using tool like Knowledge of Android Certification (like CTS, TVTS, GTS, VTS, etc) and application hosting on Appstore. Understanding of Google’s Android design principles and interface guidelines Develop and maintain automated build and deployment processes. Knowledge of Firebase, Crashlytics, Leakcanary, Sentry and analytical tools like- Clevertap and Alcantara, conviva, GTM. Good knowledge of ADB, Postman, Charles Proxy. Collaboration with other developers, designers and product owners. Proficient understanding of code versioning tools, such as Git, repo. What you can expect from us: We invest in our talented employees and promote collaboration, creativity, and innovation while supporting health and well-being across our global workforce. In addition to competitive remuneration, we offer: A multicultural and international environment where diversity is celebrated Professional education opportunities and training programs Innovation sabbaticals Volunteer Day State-of-the-art office spaces Additional perks tailored to local offices (e.g., on-site gyms, fresh fruit, parking, yoga rooms, etc.) Equal Opportunity at Irdeto Irdeto is proud to be an equal opportunity employer. All decisions are based on qualifications and business needs, and we do not tolerate discrimination or harassment. We welcome applications from individuals with diverse abilities and provide accommodation during the hiring process upon request. If you’re excited about this role but don’t meet every qualification, we encourage you to apply. We believe diverse perspectives and experiences make our teams stronger. Welcome to Irdeto! Show more Show less
Noida, Uttar Pradesh, India
Not disclosed
Remote
Full Time
Who we are: Irdeto is the world leader in digital platform cybersecurity, empowering businesses to innovate for a secure, connected future. Building on over 50 years of expertise in security, Irdeto’s services and solutions protect revenue, enable growth and fight cybercrime in video entertainment, video games, and connected industries including transport, health and infrastructure. Irdeto is the security partner dedicated to empowering a secure world where people can connect with confidence. With teams and offices around the world, Irdeto’s greatest asset is its people - our diversity is celebrated through an inclusive workplace, where everyone has an equal opportunity to drive innovation and contribute to Irdeto's success. The Role: The Irdeto Customer Integration and Support team is a dynamic group of highly skilled integration and support engineers, implementing and supporting cutting edge solutions in the areas of CA (conditional access), OTT Media Protection for Multi-screen video streaming, Keys and Credentials, Watermarking and Cyber Security. In this customer facing role, you as the Customer Integration and Support Engineer will work on a team responsible for integrating, deploying and supporting world-class CA and cloud-hosted OTT Multi-DRM for leading media companies like Cable and Telco operators, Hollywood studios, television broadcasters and sports associations to protect their video streaming content. You will work closely with our product development and operations teams to integrate our industry-leading products into customer environments and provide Tier 2 support for customer issues. If you love working with new streaming, DRM and cloud technologies, thinking out-of-the-box and working on complex challenges, you will enjoy working with us! To be successful in the role, you need to have experience building and maintaining CA and OTT services and excellent problem solving, debugging and troubleshooting skills. You also need to show a proven track record of building strong technical customer relationships, working with cross-functional teams and connecting customer requirements with geographically distributed Agile delivery teams to ensure a high level of customer satisfaction. Your mission at Irdeto: Learn and support the Irdeto Headend CA and OTT solutions and services to new and existing customers for multiple product lines such as CA system, Irdeto Control, OTT Watermarking, Content management and Media Protection (multi-DRM). Work closely with customers to support the technical integration of the Irdeto solutions into existing customer environments. Work closely with remote/off-shore Solutions Architects, Program Managers, Service Delivery, Engineering and Dev Ops teams to ensure the successful execution of product integration and professional services projects for new and existing customers. Troubleshoot, research and diagnose live reported issues through reading logs, error messages and network traces. Provide customers with prompt responses to complex technical issues and questions through emails, tickets or phone calls. Build and maintain strong, positive relationships with key stakeholders in the Irdeto Sales, Professional Services, Technical Marketing Units and with Irdeto external customers, prospects and partners. Document customer software installations, use cases and customer requirements for internal and external audiences. Provide prompt feedback to the product delivery team about integration issues, product performance and desired customer enhancements. Provide hands on training to customers to operate and administer installed systems. Occasionally deliver integration and training services onsite at a customer location. How can you add value to the team? University degree in Engineering or equivalent education in a related technical field. 2+ years of relevant customer-facing software integration experience delivering and supporting mission. critical software systems in complex B2B environments. Experience with scripting languages (preferably Python, SQL, bash/kshell). Experience integrating and supporting CA solutions. Experience in the areas of Streaming DRM technologies (Google Widevine, Apple Fairplay Streaming and Microsoft PlayReady etc.), Adaptive Streaming (Smooth Streaming, HLS, MPEG-DASH etc.). Experience in the broadcast/digital media industry working with CA, OTT Linear and VOD content delivery systems and workflows including CDNs and Content Packagers. Hands-on Amazon Web Services (AWS) service management and devops experience a plus. Strong analysis and problem-solving skills, and proven ability to deliver exceptional customer experience in an external facing role. Characteristics: Positive, highly motivated, “can-do” attitude. Key contributor, willing to go the extra mile to achieve desired results. Strong, professional interpersonal and communication skills (English). What you can expect from us: We invest in our talented employees and promote collaboration, creativity, and innovation while supporting health and well-being across our global workforce. In addition to competitive remuneration, we offer: A multicultural and international environment where diversity is celebrated Professional education opportunities and training programs Innovation sabbaticals Volunteer Day State-of-the-art office spaces Additional perks tailored to local offices (e.g., on-site gyms, fresh fruit, parking, yoga rooms, etc.) Equal Opportunity at Irdeto Irdeto is proud to be an equal opportunity employer. All decisions are based on qualifications and business needs, and we do not tolerate discrimination or harassment. We welcome applications from individuals with diverse abilities and provide accommodation during the hiring process upon request. If you’re excited about this role but don’t meet every qualification, we encourage you to apply. We believe diverse perspectives and experiences make our teams stronger. Welcome to Irdeto! Show more Show less
Noida, Uttar Pradesh, India
Not disclosed
On-site
Full Time
Who we are: Irdeto is the world leader in digital platform cybersecurity, empowering businesses to innovate for a secure, connected future. Building on over 50 years of expertise in security, Irdeto’s services and solutions protect revenue, enable growth and fight cybercrime in video entertainment, video games, and connected industries including transport, health and infrastructure. Irdeto is the security partner dedicated to empowering a secure world where people can connect with confidence. With teams and offices around the world, Irdeto’s greatest asset is its people - our diversity is celebrated through an inclusive workplace, where everyone has an equal opportunity to drive innovation and contribute to Irdeto's success. The Role: Senior Software Engineer About The Role As a Software Engineer you will be joining our Video Entertainment team and will play a pivotal role in developing and enhancing our Solutions and products. You'll work as part of a dynamic and cross-functional team to ensure the seamless delivery of high-quality Deliverables. You will work on the latest technologies in the streaming industry and Your expertise will contribute to the innovation and enhancement of our solutions, ensuring our global customers have the best possible experience. Your mission at Irdeto: Design, build, and maintain the core infrastructure that powers our products. Collaborate with development, operations, and security teams to ensure the platform's stability, performance, and security. Manage and optimize cloud infrastructure and services (e.g., AWS, Azure, Google Cloud). Implement and automate deployment, monitoring, and scaling processes. Troubleshoot and resolve platform-related issues. How you can add value to the team? Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent work experience. Proven experience as a Platform Engineer or in a similar role. Strong knowledge of cloud platforms (e.g., AWS, Azure, GCP). Proficiency in infrastructure as code (IaC) and automation tools (e.g., Terraform, Ansible, Puppet) Experience with containerization and orchestration technologies (e.g., Docker, Kubernetes). Designing, implementing, and maintaining CI/CD pipelines for automated testing and deployment. Strong scripting and programming skills (e.g., Python, Shell). Solid understanding of networking, security, and compliance. Managing project builds, dependencies and artifactories. Experience with monitoring and alerting tools (e.g., Prometheus, Grafana, ELK Stack). What you can expect from us: We invest in our talented employees and promote collaboration, creativity, and innovation while supporting health and well-being across our global workforce. In addition to competitive remuneration, we offer: A multicultural and international environment where diversity is celebrated Professional education opportunities and training programs Innovation sabbaticals Volunteer Day State-of-the-art office spaces Additional perks tailored to local offices (e.g., on-site gyms, fresh fruit, parking, yoga rooms, etc.) Equal Opportunity at Irdeto Irdeto is proud to be an equal opportunity employer. All decisions are based on qualifications and business needs, and we do not tolerate discrimination or harassment. We welcome applications from individuals with diverse abilities and provide accommodation during the hiring process upon request. If you’re excited about this role but don’t meet every qualification, we encourage you to apply. We believe diverse perspectives and experiences make our teams stronger. Welcome to Irdeto! Show more Show less
Noida, Uttar Pradesh, India
Not disclosed
Remote
Full Time
Who we are: Irdeto is the world leader in digital platform cybersecurity, empowering businesses to innovate for a secure, connected future. Building on over 50 years of expertise in security, Irdeto’s services and solutions protect revenue, enable growth and fight cybercrime in video entertainment, video games, and connected industries including transport, health and infrastructure. Irdeto is the security partner dedicated to empowering a secure world where people can connect with confidence. With teams and offices around the world, Irdeto’s greatest asset is its people - our diversity is celebrated through an inclusive workplace, where everyone has an equal opportunity to drive innovation and contribute to Irdeto's success. The Role: As a Solution Architect, you will be working closely with the Sales and Product Management teams during the Pre-Sales phase by providing them with technical and operational input for proposal generation to meet customer requirements, providing key materials and input to the subsequent generation of Statements of Work. Then subsequently working with the project implementation teams to ensure adherence to the agreed statement of work. The Solution Architect is a key member of the Product Management group and is also the creator of User Stories for including in the product development cycles relating to specific customer requirements and general market needs. This role will include a significant amount of travel with interaction and engagement with prospective or existing clients' senior technical engineering operations and delivery teams. A Solution Architect must be able to work with Irdeto's and customers 3rd party partners technical staff in an instance where integration between Irdeto's products and 3rd party applications is required. Your mission at Irdeto: Your main purpose in this role is to act as Irdeto technical representative in customer-facing engagements starting from supporting the sales engagement through to the delivery of the solution. The Solution Architect is responsible for the detailed customer requirement capture, design and technical integrity of the solution and acts as the primary technical point of contact for the solution. You will; Act as the bridge between service delivery and engineering processes in the capture and analysis of customer business and technical solution requirements with the support and input of both internal (sales, delivery, engineering) and external stakeholders (customer, partners, etc.). Build and maintain positive technical customer/partner relationships. Responsible for definition, design, and documentation of the end-to-end solution designs and data flows including Irdeto, customer, and 3rd party components while adhering, where feasible, to the capabilities of Irdeto products. There will be a strong focus on hybrid TV (DVB broadcast alongside OTT) end-to-end solutions. Responsible for the generation of requirements and/or user stories for including in the product development cycles relating to specific customer requirements and general market needs. Ensure adherence to the agreed solution and statement of work by working with the program management, delivery, project implementation, and engineering teams. Engage with Irdeto’s and customer’s 3rd party partners where integration between Irdeto’s products and 3rd party components is required. Represent project management, and product management on occasion where the need arises. For example, assist sales and product management in presenting product roadmaps to the client’s senior management and executives. Support (pre-)sales in providing high-level and design for customer opportunities where we are providing end-to-end solutions comprising of one or more products to meet the client’s operation technical and business needs. Support (pre-)sales in providing high level solution designs, technical and operational input for proposal generation to meet customer requirements and provide key materials and input to the subsequent generation of Statements of Work. Capable to negotiate and influence detailed technical topics when engaging with senior customer representatives. How you can add value to the team? A University degree in a related field. 4-7 years of relevant work experience in the media protection domain. Good end-to-end knowledge of DVB Broadcast technologies. Good end-to-end knowledge of Conditional Access technologies. Good knowledge of RDK Video and Android TV. Good knowledge of DRM technologies, streaming protocols (DASH, HLS) and broadband OTT and related technologies. Ability to design, test, debugging APIs (REST, SOAP). Good knowledge of data formats such as XML and JSON. Good knowledge of digital distribution technologies and other relevant technologies. Able to multi-task in a fast-moving environment. Excellent (English) communicative skills in presentation, negotiation, and writing. Good time and project management skills. Team leader and a team player but able to work independently and remotely. Proactive and self-motivated. Good logical and analytical skills with the ability to absorb multiple requirements provide analysis and then provide practical solutions that meet the customer’s needs. Good documentation and reporting skills. Knowledge of the broadcast industry with respect to workflow operation and technologies. Willingness to travel frequently. What you can expect from us: We invest in our talented employees and promote collaboration, creativity, and innovation while supporting health and well-being across our global workforce. In addition to competitive remuneration, we offer: A multicultural and international environment where diversity is celebrated Professional education opportunities and training programs Innovation sabbaticals Volunteer Day State-of-the-art office spaces Additional perks tailored to local offices (e.g., on-site gyms, fresh fruit, parking, yoga rooms, etc.) Equal Opportunity at Irdeto Irdeto is proud to be an equal opportunity employer. All decisions are based on qualifications and business needs, and we do not tolerate discrimination or harassment. We welcome applications from individuals with diverse abilities and provide accommodation during the hiring process upon request. If you’re excited about this role but don’t meet every qualification, we encourage you to apply. We believe diverse perspectives and experiences make our teams stronger. Welcome to Irdeto! Show more Show less
Noida
INR 6.0 - 9.0 Lacs P.A.
Work from Office
Full Time
Who we are: With teams and offices around the world, Irdeto s greatest asset is its people - our diversity is celebrated through an inclusive workplace, where everyone has an equal opportunity to drive innovation and contribute to Irdetos success. The Role: As a Solution Architect, you will be working closely with the Sales and Product Management teams during the Pre-Sales phase by providing them with technical and operational input for proposal generation to meet customer requirements, providing key materials and input to the subsequent generation of Statements of Work. Then subsequently working with the project implementation teams to ensure adherence to the agreed statement of work. The Solution Architect is a key member of the Product Management group and is also the creator of User Stories for including in the product development cycles relating to specific customer requirements and general market needs. This role will include a significant amount of travel with interaction and engagement with prospective or existing clients senior technical engineering operations and delivery teams. A Solution Architect must be able to work with Irdetos and customers 3rd party partners technical staff in an instance where integration between Irdetos products and 3rd party applications is required. Your mission at Irdeto: Your main purpose in this role is to act as Irdeto technical representative in customer-facing engagements starting from supporting the sales engagement through to the delivery of the solution. The Solution Architect is responsible for the detailed customer requirement capture, design and technical integrity of the solution and acts as the primary technical point of contact for the solution. You will; Act as the bridge between service delivery and engineering processes in the capture and analysis of customer business and technical solution requirements with the support and input of both internal (sales, delivery, engineering) and external stakeholders (customer, partners, etc.). Build and maintain positive technical customer/partner relationships. Responsible for definition, design, and documentation of the end-to-end solution designs and data flows including Irdeto, customer, and 3rd party components while adhering, where feasible, to the capabilities of Irdeto products. There will be a strong focus on hybrid TV (DVB broadcast alongside OTT) end-to-end solutions. Responsible for the generation of requirements and/or user stories for including in the product development cycles relating to specific customer requirements and general market needs. Ensure adherence to the agreed solution and statement of work by working with the program management, delivery, project implementation, and engineering teams. Engage with Irdeto s and customer s 3rd party partners where integration between Irdeto s products and 3rd party components is required. Represent project management, and product management on occasion where the need arises. For example, assist sales and product management in presenting product roadmaps to the client s senior management and executives. Support (pre-)sales in providing high-level and design for customer opportunities where we are providing end-to-end solutions comprising of one or more products to meet the client s operation technical and business needs. Support (pre-)sales in providing high level solution designs, technical and operational input for proposal generation to meet customer requirements and provide key materials and input to the subsequent generation of Statements of Work. Capable to negotiate and influence detailed technical topics when engaging with senior customer representatives. How you can add value to the team? A University degree in a related field. 4-7 years of relevant work experience in the media protection domain. Good end-to-end knowledge of DVB Broadcast technologies. Good end-to-end knowledge of Conditional Access technologies. Good knowledge of RDK Video and Android TV. Good knowledge of DRM technologies, streaming protocols (DASH, HLS) and broadband OTT and related technologies. Ability to design, test, debugging APIs (REST, SOAP). Good knowledge of data formats such as XML and JSON. Good knowledge of digital distribution technologies and other relevant technologies. Able to multi-task in a fast-moving environment. Excellent (English) communicative skills in presentation, negotiation, and writing. Good time and project management skills. Team leader and a team player but able to work independently and remotely. Proactive and self-motivated. Good logical and analytical skills with the ability to absorb multiple requirements provide analysis and then provide practical solutions that meet the customer s needs. Good documentation and reporting skills. Knowledge of the broadcast industry with respect to workflow operation and technologies. Willingness to travel frequently. What you can expect from us: We invest in our talented employees and promote collaboration, creativity, and innovation while supporting health and well-being across our global workforce. In addition to competitive remuneration, we offer: A multicultural and international environment where diversity is celebrated Professional education opportunities and training programs Innovation sabbaticals Volunteer Day State-of-the-art office spaces Additional perks tailored to local offices (e.g., on-site gyms, fresh fruit, parking, yoga rooms, etc.) Equal Opportunity at Irdeto Irdeto is proud to be an equal opportunity employer. All decisions are based on qualifications and business needs, and we do not tolerate discrimination or harassment. We welcome applications from individuals with diverse abilities and provide accommodation during the hiring process upon request. If you re excited about this role but don t meet every qualification, we encourage you to apply. We believe diverse perspectives and experiences make our teams stronger. Welcome to Irdeto! Job Segment: Solution Architect, Cyber Security, Project Manager, Developer, XML, Technology, Security Apply now Find similar jobs: IT
Noida
INR 32.5 - 37.5 Lacs P.A.
Work from Office
Full Time
Who we are: Irdeto is the world leader in digital platform cybersecurity, empowering businesses to innovate for a secure, connected future. Building on over 50 years of expertise in security, Irdeto s services and solutions protect revenue, enable growth and fight cybercrime in video entertainment, video games, and connected industries including transport, health and infrastructure. Irdeto is the security partner dedicated to empowering a secure world where people can connect with confidence. With teams and offices around the world, Irdeto s greatest asset is its people - our diversity is celebrated through an inclusive workplace, where everyone has an equal opportunity to drive innovation and contribute to Irdetos success. Your mission at Irdeto: As a System Integration Lead Engineer, you will play a crucial role in developing and integrating cutting-edge set-top box software solutions, ensuring seamless customer experiences. You will be responsible for leading the integration of various software components, collaborating with cross-functional teams, and ensuring the successful delivery of high-quality software products. Lead the integration of software components for set-top box solutions. Collaborate with cross-functional teams to define integration requirements and ensure alignment with project goals. Develop and maintain integration plans, schedules, and documentation. Troubleshoot and resolve integration issues, ensuring timely delivery of software solutions. Conduct system testing and validation to ensure seamless operation of integrated components. Provide technical guidance and mentorship to junior engineers. Stay updated with industry trends and best practices in system integration and software development. Qualifications and Experience: Bachelor s degree in electronic and/or Computer Engineering or a similar field. Typically, 10+ years of experience in a Consumer Electronic and Embedded Software Stack Development (preferably STB), working through the Design, Development, Testing, Release cycle. Proven experience in system integration and software development. Strong knowledge of software development methodologies and tools. Experience with set-top box software solutions is a plus. Excellent problem-solving and troubleshooting skills. Strong communication and collaboration abilities. Ability to lead and mentor a team of engineers. Technical Experience Required: Knowledge of satellite operator E2E network components and security requirements. Proficiency in Embedded C/C++ and core Java programming languages. Familiarity with web technologies (e.g., WS, RESTful) and scripting languages (e.g., HTML, JavaScript, CSS). Experience with embedded hardware systems, real-time and Linux operating systems. Experience with RDK (Reference Design Kit) for set-top boxes and video delivery solutions. Understanding of hardware interfaces to SoCs, DDR, HDMI, Ethernet, USB, SATA, MoCa, AV amplifiers, IR remote systems, and HD TV technologies. Proficiency in database design and management tools (e.g., SQLite). Strong understanding of networking technologies and IP networking protocols (e.g., HTTP, FTP, UDP, UPnP). Knowledge of DVB standards (e.g., DVB-S, DVB-S2, DVB-T), ISDB, MPEG, H.264, H.265, UHD, HDR, file compression techniques, and interactive TV. Experience with STB software components, middleware technologies (e.g., OpenTV, MHP, Irdeto), and UI frameworks. Understanding of satellite transmission/reception, CA systems, Dolby Digital Systems, and video streaming protocols. What you can expect from us: We invest in our talented employees and promote collaboration, creativity, and innovation while supporting health and well-being across our global workforce. In addition to competitive remuneration, we offer: A multicultural and international environment where diversity is celebrated Professional education opportunities and training programs Innovation sabbaticals Volunteer Day State-of-the-art office spaces Additional perks tailored to local offices (e.g., on-site gyms, fresh fruit, parking, yoga rooms, etc.) Equal Opportunity at Irdeto Irdeto is proud to be an equal opportunity employer. All decisions are based on qualifications and business needs, and we do not tolerate discrimination or harassment. We welcome applications from individuals with diverse abilities and provide accommodation during the hiring process upon request. If you re excited about this role but don t meet every qualification, we encourage you to apply. We believe diverse perspectives and experiences make our teams stronger. Welcome to Irdeto! Job Segment: Embedded, Testing, Cyber Security, Linux, Middleware, Technology, Security Apply now Find similar jobs: IT
Noida
INR 10.0 - 14.0 Lacs P.A.
Work from Office
Full Time
Who we are: Irdeto is the world leader in digital platform cybersecurity, empowering businesses to innovate for a secure, connected future. Building on over 50 years of expertise in security, Irdeto s services and solutions protect revenue, enable growth and fight cybercrime in video entertainment, video games, and connected industries including transport, health and infrastructure. Irdeto is the security partner dedicated to empowering a secure world where people can connect with confidence. With teams and offices around the world, Irdeto s greatest asset is its people - our diversity is celebrated through an inclusive workplace, where everyone has an equal opportunity to drive innovation and contribute to Irdetos success. Role Description: As a SOC 2nd Line Engineer at Irdeto, you will provide advanced technical support to both internal and external customers, ensuring the success of all supported products and services. You will join Irdeto s centralized Technology team, the Centre of Excellence for Technology Advancement, Innovation, Market Intelligence, Cloud Operations, and IT. This team is dedicated to the continuous operational management of Irdeto s products and services, ensuring flawless operations in the cloud and on-premises. Key Responsibilities: Incident and Problem Management: Coordinate and manage the Major Incident Problem Management (stemming from Major incidents) process, including on-call duty for out-of-hours response and technical 2nd line support. Operational Process Evangelism: Promote the Incident Management process, onboarding processes, and continuously review and improve our SOC procedures. Operational Change Control: Responsible for conducting reviews for change requests for the monitoring, communication, and support thereof. Weekly Upgrades and Support: Ensuring that the Irdeto s product (MultiDRM) upgrades are available and ready for our 1st line SOC engineers to be executed on a weekly basis using the automated pipelines. Support the SOC 1st line in projects, requests, upgrades, etc, during the work week for seamless operational continuity. Onboarding: Drive and support each customer and project onboarding in the SOC to be ready for production launch. Best Practices: Develop and advocate operational best practices and standards. Mentorship: Coach and mentor team members on technical items and improvements. Customer Interaction: Maintain contact with customers, field experts, technicians, and other relevant parties. Development: Development of existing operational tooling, such as our gen-AI SOC Bot, smart dashboards, and automation for our request and incident workflows. Monitoring Tool Suite Support: Provide administration and maintenance support for monitoring tools (e.g., Grafana, AWS CloudWatch, On-call, Pingdom, etc). Troubleshooting: Perform environmental troubleshooting with SOC engineers to quickly resolve issues. Continuous Improvement: Work on procedure development, documentation, automation, product onboarding, service transitions, and projects. Communication: Ensure effective communication throughout the incident lifecycle, translating business impacts, status, action plans, and timelines to leadership/stakeholders. Training: Provide training for 1st line engineers, develop procedural manuals, and arrange product/service training to keep up to date with supported technologies. Experience Needed: AWS Cloud: 2+ years experience in AWS cloud environments. Cloud Technologies: Good experience with Kubernetes troubleshooting, docker, lambda, terraform, etc. Monitoring Tools: Extensive experience with monitoring, log aggregation, and analysis tools (e.g., Prometheus, Grafana, Splunk, Loki, Elasticsearch). Support Experience: Prior 1st line support experience is advantageous. ITIL Process: Good understanding of ITL processes: Incident Management, Problem Management, and Change Management processes. Project Management Tools: Experience project management and tooling such as Jira or other project/task tools. Scripting: Good scripting experience in API s, Bash, and Python. Ticketing Systems: Knowledge of Fresh Service or other ticketing systems. Communication Skills: Good communication and interpersonal skills, with the ability to interact with all levels of management and customers. Customer Focus: Strong customer focus. Team Player: A true team player. Continuous Improvement: Willingness to continuously improve skills and gain expertise. Language: Fluent written and verbal English communication skills Education: Degree: Bachelor s or Master s degree in Computer Science or a related technical discipline, or equivalent experience. What you can expect from us: We invest in our talented employees and promote collaboration, creativity, and innovation while supporting health and well-being across our global workforce. In addition to competitive remuneration, we offer: A multicultural and international environment where diversity is celebrated Professional education opportunities and training programs Innovation sabbaticals Volunteer Day State-of-the-art office spaces Additional perks tailored to local offices (e.g., on-site gyms, fresh fruit, parking, yoga rooms, etc.) Equal Opportunity at Irdeto Irdeto is proud to be an equal opportunity employer. All decisions are based on qualifications and business needs, and we do not tolerate discrimination or harassment. We welcome applications from individuals with diverse abilities and provide accommodation during the hiring process upon request. If you re excited about this role but don t meet every qualification, we encourage you to apply. We believe diverse perspectives and experiences make our teams stronger. Welcome to Irdeto! Job Segment: Project Manager, Cyber Security, Computer Science, Technical Support, Technology, Security Apply now Find similar jobs: IT
Noida
INR 7.9625 - 9.38 Lacs P.A.
On-site
Part Time
Who we are: Irdeto is the world leader in digital platform cybersecurity, empowering businesses to innovate for a secure, connected future. Building on over 50 years of expertise in security, Irdeto’s services and solutions protect revenue, enable growth and fight cybercrime in video entertainment, video games, and connected industries including transport, health and infrastructure. Irdeto is the security partner dedicated to empowering a secure world where people can connect with confidence. With teams and offices around the world, Irdeto’s greatest asset is its people - our diversity is celebrated through an inclusive workplace, where everyone has an equal opportunity to drive innovation and contribute to Irdeto's success. Role Description: As a SOC 2nd Line Engineer at Irdeto, you will provide advanced technical support to both internal and external customers, ensuring the success of all supported products and services. You will join Irdeto’s centralized Technology team, the Centre of Excellence for Technology Advancement, Innovation, Market Intelligence, Cloud Operations, and IT. This team is dedicated to the continuous operational management of Irdeto’s products and services, ensuring flawless operations in the cloud and on-premises. Key Responsibilities: Incident and Problem Management: Coordinate and manage the Major Incident & Problem Management (stemming from Major incidents) process, including on-call duty for out-of-hours response and technical 2nd line support. Operational Process Evangelism: Promote the Incident Management process, onboarding processes, and continuously review and improve our SOC procedures. Operational Change Control: Responsible for conducting reviews for change requests for the monitoring, communication, and support thereof. Weekly Upgrades and Support: Ensuring that the Irdeto’s product (MultiDRM) upgrades are available and ready for our 1st line SOC engineers to be executed on a weekly basis using the automated pipelines. Support the SOC 1st line in projects, requests, upgrades, etc, during the work week for seamless operational continuity. Onboarding: Drive and support each customer and project onboarding in the SOC to be ready for production launch. Best Practices: Develop and advocate operational best practices and standards. Mentorship: Coach and mentor team members on technical items and improvements. Customer Interaction: Maintain contact with customers, field experts, technicians, and other relevant parties. Development: Development of existing operational tooling, such as our gen-AI SOC Bot, smart dashboards, and automation for our request and incident workflows. Monitoring Tool Suite Support: Provide administration and maintenance support for monitoring tools (e.g., Grafana, AWS CloudWatch, On-call, Pingdom, etc). Troubleshooting: Perform environmental troubleshooting with SOC engineers to quickly resolve issues. Continuous Improvement: Work on procedure development, documentation, automation, product onboarding, service transitions, and projects. Communication: Ensure effective communication throughout the incident lifecycle, translating business impacts, status, action plans, and timelines to leadership/stakeholders. Training: Provide training for 1st line engineers, develop procedural manuals, and arrange product/service training to keep up to date with supported technologies. Experience Needed: AWS Cloud: 2+ years’ experience in AWS cloud environments. Cloud Technologies: Good experience with Kubernetes troubleshooting, docker, lambda, terraform, etc. Monitoring Tools: Extensive experience with monitoring, log aggregation, and analysis tools (e.g., Prometheus, Grafana, Splunk, Loki, Elasticsearch). Support Experience: Prior 1st line support experience is advantageous. ITIL Process: Good understanding of ITL processes: Incident Management, Problem Management, and Change Management processes. Project Management & Tools: Experience project management and tooling such as Jira or other project/task tools. Scripting: Good scripting experience in API’s, Bash, and Python. Ticketing Systems: Knowledge of Fresh Service or other ticketing systems. Communication Skills: Good communication and interpersonal skills, with the ability to interact with all levels of management and customers. Customer Focus: Strong customer focus. Team Player: A true team player. Continuous Improvement: Willingness to continuously improve skills and gain expertise. Language: Fluent written and verbal English communication skills Education: Degree: Bachelor’s or Master’s degree in Computer Science or a related technical discipline, or equivalent experience. What you can expect from us: We invest in our talented employees and promote collaboration, creativity, and innovation while supporting health and well-being across our global workforce. In addition to competitive remuneration, we offer: A multicultural and international environment where diversity is celebrated Professional education opportunities and training programs Innovation sabbaticals Volunteer Day State-of-the-art office spaces Additional perks tailored to local offices (e.g., on-site gyms, fresh fruit, parking, yoga rooms, etc.) Equal Opportunity at Irdeto Irdeto is proud to be an equal opportunity employer. All decisions are based on qualifications and business needs, and we do not tolerate discrimination or harassment. We welcome applications from individuals with diverse abilities and provide accommodation during the hiring process upon request. If you’re excited about this role but don’t meet every qualification, we encourage you to apply. We believe diverse perspectives and experiences make our teams stronger. Welcome to Irdeto!
FIND ON MAP
Company Reviews
View ReviewsBrowse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.