To manage and respond timely on customer calls for assigned territory.
Ensure the service call attendance and resolution at the site within the predefined timeline
Independent execution of Installation/ commissioning, overhauling and Troubleshooting of Screw Pump /Booster & Blowers
Supporting customers through technical and administrative activities
Understanding customer needs and concerns/Providing a high level of customer service
Preparing and submitting service reports/ Providing technical directions to the team.
Providing the installation, operation and maintenance training to internal and external customers
Participating in the training of new team members.
Suggesting the adequate spare part for stocking at the site to minimize the machine downtime
Supporting the Aftermarket spare sale team to maximize AMC coverage.
Close coordination with the factory team to ensure timely availability of spares on site.
Supporting spare sales and execution team for payment follow ups.

Basic Qualifications: -

Diploma /bachelor s degree ( Mechanical )

Self-driven approach

Good knowledge of the aftermarket (parts & service) within Air Compressors/ Vacuum Pumps, System & Vacuum Industry.
Good Knowledge of Mechanical components/parts and working of each component.
Decent knowledge of electrical control & instrumentation systems long with process knowledge of various industries, especially in the pharma sector.
Fluent in English/Hindi Language
Valid Passport and Driving License

Travel & Work Arrangements/Requirements

70-80% travel across North India

Key Competencies

Absolute KEY skills needed for role

Minimum 4-5 years experience within the Vacuum Pump/Compressor/Pump Industry.
Fluent in English/Hindi Language

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