Senior SAP PO Operations Engineer (Integration Suite)

Site Reliability Engineers (SREs) ensure the smooth operation of production systems by combining engineering principles, operational field, and automation within the P&G codebase and operating environments. SREs are implementing best practices for availability, reliability, and scalability. They are responsible for maintaining and automating monitoring, alerting to proactively identify and resolve potential incidents and drive continuous improvement. SRE defines and handles service level objectives (SLOs), service level indicators (SLIs), service level agreements (SLAs) and ensures those are met or exceeded.

The integration Operations Engineer is a part of the Global Integration team supporting Critical Integration platforms including SAP PO SAP IS and others. We are looking for an IT professional to join the P&G EAI platform operations & product team. EAI (Enterprise Application Integration) team provides integration middleware platforms supporting most of P&G application with a diverse set of solutions and technologies. This is a hands-on technical operation role, candidates will need to be technology guides in SAP Integration and proficient at running platform operations/engineering for SAP integration.
Your first primary responsibility is to ensure smooth technical platform operations for SAP Integration Suite including SAP BTP and SAP IS integration Cell hosted on Azure/Kubernetes. Key aspects of ITIL, SRE and DevOPS will be in scope.

We are looking for an IT professional to join the P&G EAI platform operations & product team. EAI (Enterprise Application Integration) provides integration middleware platforms supporting most of P&G’s CBPs with a diverse set of solutions and technologies in a multi-vendor environment. As Service Operations Manager, you lead and continuously improve end-to-end service delivery including strategic vendor management and governance. You ensure operational excellence, are accountable for all aspects of service delivery including overall quality of service, service transition, service operations and service level management, controls, and financial management.

Key Responsibilities:

• SAP Operations Engineering at as part of Global Integration core team
• Deliver SAP Integration operations process together with suppliers (ITIL processes, especially incident, request, problem, change management; supplier governance, financial management, controls & compliance).
• Engage in Global SAP Integration projects including migrations and new implementations
• Assume P&G owner role for platform changes, IAM tasks, and recurring activities such as DR drills
• Operations and Engineering for SAP integration Suite including– API, orchestration, messaging, B2B.
• Lead technical operations execution of integration projects.
• Ensure operation excellence of EAI integration middleware platform, working with different organizations in a multi-vendor setup and in a globally distributed environment
• Review supplier performance against SLAs and contractual commitments, drive continuous improvements
• Support escalation management, coordination with different internal and external parties, drive root cause analysis and corrective actions and improvements after critical incidents
• Drive adoption of SRE concepts such as automation, monitoring/observability, eliminating toil
• Collaborate across teams to deliver Integration Solutions at Enterprise Scale