Senior Sales Manager

Senior Sales Manager

Candidate Profile

Education and Experience

• High school diploma or GED with a minimum of

  2 years of experience

  in sales and marketing, guest services, front desk, or a related professional area.

  OR

• A 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major; no prior work experience required.

Core Work Activities

Driving Revenue & Market Understanding

• Targets

  group and catering accounts with a strong emphasis on proactive solicitation.

• Partners

  with group and catering counterparts to effectively manage business opportunities.

• Responds

  to incoming group and catering opportunities outside EBC parameters.

• Identifies, qualifies, and solicits

  new group and catering business to achieve revenue goals.

• Focuses efforts

  on accounts with significant potential sales revenue.

• Develops

  effective group and catering sales plans and actions.

• Maximizes revenue

  by upselling packages and creative food and beverage options.

• Understands

  the overall market, including competitors and economic trends, to effectively sell.

• Closes

  the best opportunities based on market conditions and property needs.

• Utilizes

  negotiating and creative selling abilities to close business and contracts.

Exceptional Customer Service

• Handles

  complex business with significant revenue potential and high customer expectations.

• Builds and strengthens relationships

  with existing and new customers for future bookings through sales calls, entertainment, and trade shows.

• Develops relationships

  within the community to expand the customer base for group and catering sales.

• Supports

  the brand's Service and Relationship Strategy, driving customer loyalty.

• Provides

  excellent customer service to grow account share.

• Executes

  brand and property Customer Service Standards.

• Ensures

  customer satisfaction before and during programs/events by understanding their needs and recommending appropriate features and services.

Building Successful Relationships & Additional Responsibilities

• Collaborates

  with off-property sales channels to ensure coordinated sales efforts.

• Manages and develops

  relationships with key internal and external stakeholders.

• Utilizes

  sales resources and administrative/support staff.

• Conducts

  site inspections.

• Creates

  contracts as required.

• Executes and supports

  operational aspects of booked business (e.g., proposals, contracts, correspondence).

We are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.