Senior Sales Executive

Position Title: Senior Sales Executive – Jewelry
Location: South Ex Part 1
Department: Sales

Job Summary:

As a Senior Sales Executive at New Age Diamonds, you will play a key role in delivering exceptional customer experiences, meeting sales targets, and representing our luxury jewelry brand. Helping customers select high-end jewelry pieces that align with their tastes, style, and budget. You will be expected to create lasting relationships with customers, contribute to the store’s profitability, and uphold our brand’s reputation for quality and service.

Key Responsibilities:

• Deliver a high standard of customer service, ensuring every client has a memorable experience.
• Achieve and exceed monthly and annual sales targets set by the company.
• Maintain a comprehensive knowledge of the jewelry collections, including features, craftsmanship, and pricing.
• Assist in maintaining the organization and presentation of jewelry displays to ensure they align with brand standards.
• Ensure inventory accuracy by regularly checking stock levels and assisting with stock replenishment.
• Monitor and manage customer orders, customisation requests, and after-sales services.
• Develop strong, long-term relationships with customers through follow-up calls, emails, and personalized communications.
• Maintain an up-to-date customer database and manage client outreach to drive repeat business and referrals.
• Handle customer inquiries, complaints, and returns in a professional and timely manner.
• Prepare daily, weekly, and monthly sales reports for management review.
• Maintain accurate sales records and transaction details in the company’s point-of-sale (POS) system.
• Assist with opening and closing procedures of the store, including cash handling and reconciliation.
• Participate in store events, promotions, and brand activations to help drive sales and brand awareness.

Qualifications:

• Minimum 3-5 years of experience in a luxury retail sales environment, preferably in jewelry or luxury products.
• High school diploma or college degree preferred.
• Proven ability to meet and exceed sales targets.
• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• In-depth knowledge of luxury jewelry, including precious metals, gemstones, lab grown diamonds and trends.
• Proficiency in POS systems and MS Office applications.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Experience:

• Jewelry sales: 1 year (Required)
• total work: 2 years (Preferred)

Work Location: In person