Senior Sales Consultant / Team Leader

1 Meeting and Greeting

• Proper greeting of customer in showroom or field areas
• Introduction of self, offer business card
• Assist customer when the requested salesperson is not immediately available Offer refreshment, child care or guidance to other products and services if required.

2 Analysis of needs and requirements

• Observe customer’s conversation to find out requests, needs and desires
• Check, discuss and clarify needs by using questioning techniques (open, target and close questions)  Capture prospect details in “Prospect card”

Based on needs analysis, recommend a product that meets requirements  Provide estimation of product sales process (lead time for product arrival) 

3 Product demonstration (static and dynamic)

• Able to relate features to advantages and benefits for customers
• Provide proof of the benefits (e.g. test drive, literature and data, etc)
• Static demonstration
• Perform dynamic demonstration/ test drive with planned route and professionalism
• Discuss experiences with customer after static or/and dynamic demonstration

4 Presentation of offer

• Present offer of the right match to customers needs
• Present other packages ( accessories packages)
• Discuss and clarify terms and conditions of offer (especially promotional offers)

5 Handling of objections/ difficult customer interface/ negotiation

• Argumentation focused on the customer benefits and not on the price (value for money)
• If the salesperson has no solution, communicate with the manager

6 Closure of sale

• Prepare all necessary documents
• Explain sales contract, record details properly and review with customer
• Obtain confirmation

7 Delivery of new vehicle

• Inform all internal parties of schedule delivery
• Preparation of vehicle deliver documentation
• Inspect vehicle and confirm delivery time with customer
• Present and explain all features of the vehicle, celebrate the delivery of the car
• Obtain receipt of vehicle by customer
• Ensure that the company received the payment
• Introduction to the service advisor

8 Follow-up after delivery, build and enhance customer relationship

• Plan follow-up after vehicle delivery (3 hr, 3day, 1 month, every 6 month)
• Collect customer feedback on the overall sales experience and document it in e-dealer  Reminder of service
• Promotion of company’s activities in relation to new product launch, car sales campaign and service campaign
• Make the appropriate recommendation which is cost effective to the customer to gain customer’s trust
• Continuous maintenance of customer relationship by regular contacts to customers, invitation of customers to events, mailing of Hyundai magazine, offer of assistance (e.g. for service bookings, etc.)

9 Build and expand customer database

• Perform all showroom duties
• Attend sales and marketing activities
• Active prospecting of new customers through direct mailing , cold calls, cold visits/canvassing and referrals
• Using available IT database tool to keep track of own prospects and customers (e.g. Autoline)
• Performing CRM, i.e. keep regular contact with customers and prospects (e.g. birthday cards, anniversary cards, etc)
• Keep track record of walk in, telephone enquiry of customers and prospect

10 E-Dealer Updating

 Enter prospect details in e-dealer within 24 hrs of contact with prospect  Update all the follow-up and test drive details in e-dealer within 48 hrs time

Note: In case dealership is having a separate e-dealer executive , fill the prospect card and handover the same to e-dealer executive and ensure that all the details are entered in e-dealer

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Experience:

• total work: 1 year (Preferred)

Work Location: In person