Senior Representative - Inside Sales

As a Senior Representative - Inside Sales, you will interact with existing customers to increase sales of the Company's products and/or services. You will obtain, create, and and up-selling orders, creating customer satisfaction and adding value to the customer's buying experience. You will own a book of larger, more complex accounts and is proficient in all aspects of the inside sales process will a focus on proactive selling techniques to add business or expand current book of accounts. You will also collaborate with outside sales to ensure goals are being met.

Responsibilities:

• Meets and exceeds performance measurements based on volume budgets, profitability, penetration, efficiency objectives.
• Constant monitoring of and communication to customers regarding their orders status, shipment planning, documentation and scheduling
• Close communication with our distribution center & logistic partners regarding shipment planning, creation of customs documents etc.
• Establish active communication and engagement with sales representatives to ensure that orders are processed promptly
• Order Entry in SAP, Open Order Management including resolving stock availability, pricing etc. issues
• Subsequent handling of the actual returns, replacement & FOC Orders.
• Generation of daily/monthly sales report
• Develops strong business relationships in growing existing accounts, prospects for opportunities within account base.
• Owns, qualifies, and develops opportunities passed from marketing, outside sales, national accounts.
• Keeps abreast of new products and acquires and shares competitive knowledge.
• Reports industry trends, competitive pricing and customer feedback to management.
• May function as the lead for other ISRs with respect to processes, systems, customers, etc.

Qualifications:

• Bachelor’s degree preferred
• Requires in-depth knowledge and experience in Sales and Sales Administration (4-5 years)
• Ability to take action in solving problems while exhibiting judgment and realistic understanding of issues
• Ability to solve difficult and sometimes moderately complex problems; takes a new perspective using existing solutions and identifies key barriers/core problems and applies problem-solving skills to resolve
• Ability to manage time wisely and adjust priorities as needed
• Experience with MS office suite, especially excel
• Experience with SAP ERP and/or a similar ERP system is highly preferred

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