Senior Relationship Manager

Job Description

Role Overview: The Relationship Manager/ Senior Relationship Manager is responsible for understanding customer requirements, meeting service metric guidelines, retaining customers, converting prospects and assisting them in finding suitable partners Key Responsibilities: • Welcoming the customer on-board and create a Member Profile Understanding the member choice, expectations and identifying the uniqueness of the Member • Searching, screening, short listing, establishing contact, initiating meeting between members and creating success stories • Maintaining good rapport with the member; providing the right Elite experience and delivering quality service • Managing a set customer portfolio with robust follow up Skill and Competencies required: • Excellent command over English language, fluency in the regional language (Malayalam) proactive ness, listening skills, service orientation Ability to read/interact to understand the customer requirements • High Emotional quotient, Persuasion Skills • Punctuality & Presentation skills Behavioral Values Integrity / Honesty / Respect Communication Oral & Written skills / Listening Executive Presence • Business / Telephone Etiquette • Influencing Skills Empathy • Self-driven / Initiative • Ability to manage stress • Willingness to lear Qualification - Any Degree Experience - 1 to 4 Years Permanent On Role Job Internal Job Promotions Fixed Salary + Huge Incentives+ Fixed increments PF + ESI + Gratuity + Health Insurance General Shift Candidate with regional languages(Malayalam) would be added advantage with bonus. Fixed Week Off For any queries, Contact Priyanka HR - 8075600699 Mention Priyanka HR on the top of your Resume