Senior Relationship Manager

## Job Title: Senior Relationship Manager ## Department: Sales, Business Development, or Customer Satisfaction ## Reports to: Sales Manager, Business Development Manager, or Customer Relationship Manager ## Job Summary: A Senior Relationship Manager (SRM) is responsible for building and maintaining strong, positive relationships with a company's customers, ensuring their satisfaction and loyalty, and driving business growth. They act as a key point of contact, manage accounts, identify customer needs, and develop strategies to meet those needs while also collaborating with internal teams to improve the overall customer experience.  Key Responsibilities: ·        Relationship Building ·        Customer Needs Identification ·        Strategy Development.  ·        Sales and Revenue Generation ·        Conflict Resolution or Customer Satisfaction ·        Collaboration ·        Performance Monitoring ·        Clear & Consistent Communication   Skills: ·        Good Communication Skills ·        Strong Interpersonal Skills ·        Problem-Solving Skills ·        Sales and Negotiation Skills ·        Technical Skills   In essence, a Senior Relationship Manager is a crucial link between a company and its customers, working to ensure satisfaction, loyalty, and ultimately, business success.  ## Requirements: 1. Education: 12th Pass or Bachelor's degree in Business Administration, Marketing, or related field. 2. Experience: Minimum 2 years of experience in sales, business development, or customer success, preferably in a similar industry. 3. Communication Skills: Good communication, interpersonal, and presentation skills. 4. Relationship Building Skills: Strong relationship building skills, with the ability to build trust and rapport with clients. 5. Sales Skills: Proven sales skills, with a strong track record of achieving sales targets. 6. Analytical Skills: Strong analytical skills, with the ability to analyze client needs, and develop tailored solutions. ## Nice to Have: 1. Industry Knowledge: Strong knowledge of the industry, market trends, and competitor activity. 2. CRM Experience: Experience with CRM software, such as (link unavailable) 3. Certifications: Relevant certifications, such as sales or marketing certifications. ## What We Offer: 1. Competitive Salary: Competitive salary and bonus structure. 2. Opportunities for Growth: Opportunities for career growth and professional development. 3. Dynamic Work Environment: Dynamic and supportive work environment.