Senior Receptionist

Job Description

What this job involves: Creating a First Impression That Lasts As the Senior Receptionist, you are not just the first person people see; you are the first point of impact. Your role goes beyond greeting visitorsyou set the tone and embody our values of hospitality, efficiency, and professionalism. Your ability to manage interactions with poise, build rapport quickly, and represent both JLL and our clients brand with confidence and respect is essential. Through impeccable presentation, you foster a welcoming environment that everyone will remember and appreciate. Leadership in Creating Unforgettable Impressions: Frontline Leadership: Serve as the primary ambassador for JLL and the client, leading by example to ensure every visitor and employee experiences exceptional service. Team Development: Mentor and guide junior reception staff, fostering a culture of professionalism, warmth, and customer-centricity. Strategic Engagement: Develop and implement strategies to enhance first impressions, aligning with the clients values and JLLs standards of excellence. Excellence in Event Management and Presentation: Event Leadership: Take charge of planning and executing high-profile internal and client events, ensuring they reflect the highest standards of quality and creativity. Innovation and Strategy: Introduce innovative approaches to event logistics and presentation, optimizing resources and enhancing the overall experience. Collaboration: Work closely with cross-functional teams to ensure seamless coordination and execution of events that support the clients business objectives. Advanced Stakeholder Management: Primary Liaison: Act as the key point of contact for stakeholders at all levels, ensuring effective communication and collaboration across departments such as Food, Security, Audio Video, and NetOps. Relationship Building: Cultivate strong, strategic relationships with internal and external stakeholders to facilitate smooth operations and exceptional support. Proactive Problem-Solving: Anticipate potential challenges, analyze risks, and develop comprehensive mitigation plans to maintain uninterrupted operations. Championing an Efficient and Safe Workplace: Operational Oversight: Lead the management of meeting room bookings, supply inventories, and documentation processes to ensure an organized and efficient work environment. Safety and Compliance: Uphold and enforce safety protocols and compliance standards, ensuring a secure and positive experience for all clients, vendors, visitors, and guests. Continuous Improvement: Identify opportunities for process enhancements and implement best practices to optimize workplace efficiency and effectiveness. Ensuring Compliance and Responsive Leadership: Incident Management: Oversee escalation and incident reporting procedures, ensuring adherence to all applicable guidelines and best practices. Policy Implementation: Ensure that all team members are trained and compliant with safety and operational protocols, maintaining a trusted and secure workplace environment. Sound like you To apply, you need to be: Knowledgeable and experienced Minimum of 3 years in a high-volume, corporate reception role within a multinational environment. Proven leadership experience, preferably in managing or mentoring a team of receptionists or administrative staff. Strong leadership and team management capabilities. Exceptional customer service skills with a proactive, solutions-oriented mindset. Passionate about customers Is customer service second nature to you Are you a team player whos eager to learn with a flexible approach To be outstanding in this role, you will be positive, energetic and able to creatively problem solve. You should also have superb communication skills so you can hit it off with the people youll be in contact with on a daily basis. A positive and strong communicator If youre confident and customer oriented, youll be skilled in interacting with stakeholders across all levels.. Superior written and spoken English communication skills, with the ability to interact confidently with stakeholders at all levels. Advanced problem-solving abilities and strategic thinking. Highly organized with excellent attention to detail and the ability to manage multiple priorities effectively.