Senior Quality Assurance Officer

Designation: Senior Officer – Quality

Location: Mumbai, On-site.

Grade: JM2

Department: Manufacturing, Beauty &personal care

Purpose of the Role:

The Senior Quality Officer will be responsible for ensuring adherence to quality standards across all contract manufacturing units. The role involves conducting audits, implementing quality systems, and collaborating closely with R&D and Corporate Quality Assurance (CQA) teams for New Product Development (NPD) and ongoing quality improvement. The incumbent will act as a key interface between contract manufacturers, R&D, and CQA teams to ensure product quality, compliance, and smooth commercialization of new products.

Qualification & Experience:

• Bachelors/masters degree in chemical engineering, Chemistry, Pharmacy, or related discipline

• Quality certifications like FSSC 22000, ISO 9001, or HACCP will be preferred.

• Required Education Qualification: B.Tech. / B.Pharma

• Required prior Work Experience: 3-5 years.

Knowledge, Skills & Competencies­:

• Strong knowledge of Quality Management Systems (QMS) and regulatory compliance (GMP, ISO standards, etc.)

• Hands-on experience in internal and external quality audits.

• Understanding of NPD processes and commercialization requirements.

• Excellent communication, negotiation, and collaboration skills to work with cross-functional teams.

• Analytical mindset with problem-solving skills for quality issues.

• Ability to handle multiple contract manufacturing locations and travel as required.

• Proficiency in MS Office and quality documentation tools.

Job Responsibilities:

• Ensure adherence to quality standards and specifications across all contract manufacturing units.

• Plan, conduct, and follow up on internal/external quality audits and drive CAPA (Corrective and Preventive Actions) closure.

• Collaborate closely with R&D and CQA teams for NPD projects, ensuring all quality and regulatory requirements are met.

• Review and approve quality documentation, product specifications, and manufacturing records.

• Support vendor qualification processes and continuous improvement initiatives at contract manufacturing sites.

• Monitor product quality performance metrics and implement corrective actions where required.

• Facilitate knowledge sharing and training for contract manufacturing partners on quality systems and compliance.

• Act as a single point of contact between contract manufacturers and internal quality/R&D teams for quality-related concerns.

Reporting Relationships:

Upwards Manager 3P Manufacturing.