Senior QA Manager

Merkle B2b

10 - 15 years

11 - 15 Lacs

pune bengaluru

Posted:5 hours ago| Platform:

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Skills Required

computer science career development pmp manager quality assurance production support project management presales risk management continuous improvement information technology

Work Mode

Work from Office

Job Type

Full Time

Job Description

Develop, own, and execute the overall QA strategy , ensuring alignment with organizational goals and client expectations.
Define, implement, and monitor QA processes, standards, and best practices across projects.
Continuously assess and adopt industry best practices, methodologies, and tools suited to the organization.
Establish and track key QA metrics (defect density, test coverage, automation coverage, defect leakage, etc. ) to measure effectiveness and drive improvements.

Leadership & People Management

Lead, mentor, and manage a team of QA Engineers and Senior QA professionals.
Define and implement a career development and skill enhancement roadmap for team members.
Foster a high-performance culture , motivating the team and managing individual performance effectively.
Act as a third-line people manager , serving as an escalation point for QA leads and engineers.
Own the hiring strategy and decision-making for the QA team, ensuring strong succession planning and talent retention.

Customer Focus & Stakeholder Management

Ensure customer satisfaction from a software quality perspective , acting as the voice of quality in client engagements.
Collaborate with Product Managers, Business Analysts, Architects, and Development Leads to align on requirements and quality expectations.
Support pre-sales engagements by demonstrating QA capabilities, presenting testing strategies, and addressing client queries.

Risk Management & Production Support

Identify and highlight software quality risks , providing risk assessments and mitigation plans.
Proactively contribute to production issue investigations , conducting root cause analysis, and defining preventive measures.
Establish defect management and escalation processes to ensure timely resolution of quality issues.

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