Senior QA Manager

As a Senior Engineering Manager, QA at Fictiv, you will be instrumental in shaping the QA organization by combining leadership, strategy, and hands-on technical expertise. Your role will involve leading a team of more than 15 quality engineers, promoting an automation-first culture, and ensuring seamless integration of quality in AWS-based CI/CD pipelines. Your efforts will be focused on enhancing reliability, performance, and security across web applications, APIs, and enterprise integrations. You will report to the Director of Engineering. **Key Responsibilities:** - Build, scale, and lead a high-performing QA team with a focus on automation, CI/CD, and engineering excellence. - Drive an automation-first QA strategy to minimize manual testing and maximize automation coverage across web, APIs, and integrations. - Own and evolve Cypress-based automation frameworks to ensure scalability and maintainability. - Integrate testing into AWS CI/CD pipelines (CodePipeline, CodeBuild, CodeDeploy) with automated quality gates. - Oversee test management lifecycle using Zephyr Scale on Jira for planning, execution, and reporting. - Ensure quality across a complex ecosystem including web applications, enterprise platforms, and collaborations with Product, Engineering, and DevOps teams. - Track, measure, and report quality KPIs such as automation coverage, defect leakage, release readiness, and cycle time. - Mentor senior QA engineers to foster technical depth and leadership growth in the team. - Promote a quality engineering culture across the organization by embedding QA into the software development lifecycle. **Desired Traits:** **Must Have** - 15-20 years of QA experience, with at least 7+ years in leadership/managerial roles. - Proven experience leading and scaling teams of 10+ engineers. - Strong expertise in automation frameworks (Cypress required; Selenium, Playwright, or similar a plus). - Hands-on experience in testing and automating APIs (REST, GraphQL). - Experience integrating QA into AWS CI/CD pipelines. - Expertise in B2B customer integration testing and web technologies. - Track record of managing QA for enterprise platforms like Salesforce, NetSuite, MuleSoft, and Odoo. - Familiarity with test management tools (Zephyr Scale preferred). - Excellent leadership, communication, and stakeholder management skills. - Bachelors or Masters degree in Computer Science, Engineering, or a related field. **Nice to Have** - Release management experience in SaaS/enterprise environments. - Familiarity with performance and security testing. - Knowledge of cloud-native testing practices and test data management. - Prior exposure to the manufacturing industry or hardware-adjacent platforms. - Previous supply chain industry experience. If you are excited about unlocking your creativity, growing your career, and making a significant impact in a dynamic and supportive environment, Fictiv is the place for you. You'll have the opportunity to work with a diverse team that values respect, honesty, collaboration, and growth. Join us in transforming how innovative products are designed, developed, and delivered globally. **Perks And Benefits:** - Mediclaim - Paid time off - Hybrid working - And much, much more! Fictiv is actively seeking individuals who bring diverse perspectives, excel in team environments, and have an always-learning mindset. We encourage applications from members of underrepresented groups to help us build a world-class organization that values the contributions of all teammates.,