Senior Program Manager

Position: Sr Manager Program Management

Job Summary:

The Sr. Manager Program Management will be responsible for leading key customer accounts, ensuring operational efficiency, and driving total customer satisfaction in the Electronics Manufacturing Services (EMS) domain. This role requires cross-functional leadership, strategic planning, and deep understanding of product lifecycle and industrialization in electronics manufacturing.

Key Responsibilities:

• Customer Account Leadership:

• Own and manage strategic customer accounts.
• Ensure high customer satisfaction and retention.
• Act as the primary liaison between the customer and internal teams.

• Project & Program Management:

• Introduce and standardize project management models and best practices.
• Drive end-to-end program execution from RFQ to final delivery.
• Promote knowledge sharing across teams for continuous improvement.

• Cross-Functional Collaboration:

• Work closely with sourcing, materials, testing, assembly, prototype, and quality teams.
• Ensure alignment and collaboration across all business verticals.
• Resolve customer and internal issues effectively through strong communication.

• Operational Efficiency:

• Monitor and optimize costs, inventory (DIO), obsolescence, and excess material handling.
• Manage Engineering Change Requests (ECR) and Engineering Change Orders (ECO).
• Forecast sales and budget accurately to ensure profitable performance.

• Technical & Strategic Insight:

• Understand emerging technologies and their application to manufacturing and product development.
• Contribute to Product Lifecycle Management (PLM) strategies and execution.

Qualifications & Skills:

• Bachelor’s /Master’s degree in Business, Engineering, or a related field.
• 12–18 years of experience in Program or Project Management within the EMS or electronics manufacturing industry.
• Proven ability to lead cross-functional teams and manage complex customer accounts.
• Strong understanding of supply chain, sourcing, quality, and manufacturing processes.
• Experience with ECR/ECO, costing, and inventory management.
• Excellent communication, stakeholder management, and problem-solving skills.
• Ability to drive business results while ensuring customer satisfaction.