Senior Product Support Engineer

Acqueon

5 years

0 Lacs

bengaluru karnataka india

Posted:1 week ago| Platform:

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Skills Required

support deployment communication analyze resolve drive service sql iis ip networking rest aws nginx cisco connect twilio linux

Work Mode

On-site

Job Type

Full Time

Job Description

Role: Senior Product Support Engineer

Senior Product Support Engineer

What You’ll Do

Lead technical support for omni-channel communication technologies in contact centers.
Troubleshoot, analyze, and resolve complex product issues while ensuring minimal customer impact.
Collaborate closely with customers, providing consultative guidance during implementation and support.
Mentor and support junior engineers to strengthen overall team capability.
Drive service excellence and champion best practices in customer engagement.

What We’re Looking For

5 + years of experience in product support, with at least 3 years in a senior or advanced role.
Strong problem-solving and analytical skills with a structured approach.
Expertise in Windows OS, MS SQL, IIS, and log analysis.
Solid knowledge of IP networking, SQL, REST APIs, and Linux.
Hands-on experience with cloud platforms (AWS preferred) and tools like Nginx and Redis.
Background in contact center technologies such as Cisco UCCE, Amazon Connect, NICE inContact, Twilio, Avaya, or Genesys.
Experience with outbound contact center solutions is a plus.

Key Skills:

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