Senior Product Specialist

As a member of the Zenoti team, you will play a crucial role in helping customers leverage our all-in-one, cloud-based software solution tailored for the beauty and wellness industry. Your responsibilities will involve collaborating with clients to understand their needs, guiding them through the adoption process, and customizing Zenoti to optimize their operations and boost revenue. Your day-to-day tasks will include conducting demos, walk-throughs, and solution reviews with customers, designing and implementing proof of concepts, configuring Zenoti to align with customer business scenarios, and identifying and mitigating risks to ensure successful implementations. A key aspect of your role will be to address customer concerns promptly and effectively, maintaining a high level of customer satisfaction. In this customer-facing position, you will need to be available during customer working hours to build strong relationships and deliver exceptional service. Staying updated on product knowledge, market dynamics, and sales processes will be essential for success. Your ability to demonstrate expertise in the product, technical understanding, and proficiency in managing documentation will be critical in ensuring successful product implementation. To excel in this role, you should have 5-8 years of experience in implementing and supporting enterprise products, a strong software background, and the capability to simplify complex requirements into practical product designs. Proficiency in integrating cloud solutions, conducting technical discussions with customers, and mapping business requirements to product functionality will be advantageous. Strong communication skills, project management abilities, and a willingness to adapt to a fast-paced environment are key attributes we are looking for. Furthermore, having experience in the wellness/spa industry, knowledge of web design, and familiarity with tools like MS Office, JIRA, and Basecamp will be beneficial. You should also possess a willingness to learn, travel when required, and a keen interest in understanding the nuances of the health and wellness industry. Join Zenoti and become part of an innovative company that is reshaping the wellness and beauty sector. Work alongside a diverse team that values collaboration, creativity, and personal growth. Enjoy competitive compensation, medical coverage, access to wellness activities, social events, and opportunities to engage in community initiatives. Make a difference with impactful projects and contribute to the global success of Zenoti's platform.,