Senior Product Education Facilitator

About the Role:

As a Senior Product Education Facilitator at DevRevU, you ll be at the forefront of transforming how modern product education is delivered blending technical depth, AI-driven learning, and human connection. You ll design and lead impactful enablement programs that empower our Enterprise customers to unlock the full value of DevRev s platform across AI, product-led growth, and modern support workflows.

You will bring a strong technical background, fluency in AI concepts, and experience enabling diverse audiences, from technical end users to business decision-makers. This is a high-impact, customer-facing role that sits at the intersection of education, product, and customer success.

What Youll Do:

• Design and deliver modular, role-based learning programs aligned with customer journeys - from onboarding to maturity.


• Facilitate engaging live virtual sessions, workshops, and webinars that cater to both technical and non-technical users.


• Tailor content and delivery using AI-based personalization and conversational learning techniques.


• Build and scale certification and gamified reward pathways to deepen product fluency.

• Confidently explain and demo AI-powered features such as intelligent agents, prompt engineering, and DevRevs automation capabilities.


• Translate product capabilities into real-world, role-based use cases (e.g., support ops, engineering, CX).


• Collaborate with product and engineering teams to stay ahead of releases and translate complex concepts into simplified learning flows.
  
  
  
  

• Define and report on key enablement metrics such as adoption, engagement, skill acquisition, and certification rates.


• Use customer learning data and product usage metrics to iterate content and improve training outcomes.
  
  
  
  

• Build strong relationships with power users and stakeholders to promote grassroots learning adoption.


• Surface product feedback

  and

  pain points from training sessions to inform product and support roadmaps.


• Represent DevRevU in key customer forums, executive briefings, and launch events as a product and education expert.

• 5 8 years of experience in product education, technical training, solutions engineering, or enablement, preferably in SaaS or enterprise tech.


• Strong technical foundation with a background in Computer Science, Engineering, or related field.


• Working knowledge of AI concepts (e.g., large language models, generative AI, conversational agents, automation workflows).


• Proven ability to simplify technical content and facilitate for varied audiences.


• Experience using modern training tools and LMS platforms.


• Excellent written, verbal, and visual communication skills.


• Comfortable in fast-paced, cross-functional startup environments.


• Willingness to travel (domestic and international) for high-touch customer programs or workshops.