Senior Product Education Facilitator

Role Overview:

Key Responsibilities:

• Design and develop innovative learning materials that go beyond traditional methods, incorporating eLearning modules, interactive videos, dynamic guides, and immersive content.


• Tailor content to highlight DevRev s value propositions while helping to establish DevRev as a thought leader through developing content with a focus on grassroots user engagement, leveraging real-world scenarios, gamification, and personalized learning paths to enhance retention and practical application.


• Collaborate with subject matter experts (SMEs), product teams, and stakeholders to gather requirements and create content that simplifies complex concepts.


• Develop certification programmes that will cater to customers, partners and new hires.


• Create course outlines, storyboards, and scripts that align with business objectives and learning outcomes.


• Use instructional design theories, models, and best practices to develop both customer-facing and internal training programs.


• Analyze usage data and user journeys to identify pain points, creating content that aligns with users needs and meets them at their level for a more tailored learning experience.


• Utilize the latest technology and content creation tools to ensure quick turnaround times for project deliverables, enabling high-quality content development while consistently meeting deadlines.


• Utilize learning management systems (LMS) and other tools to create and manage training courses.


• Continuously assess and improve learning materials based on feedback and evolving product/tech updates.

Qualifications:

• 3-5 years of experience as an Instructional Designer, preferably in a SaaS or product/tech company.


• Strong understanding of instructional design models and eLearning development tools.


• Experience with content development software (e.g., Articulate) and LMS platforms.


• Ability to work in a fast-paced, agile startup environment with tight deadlines and shifting priorities.


• Excellent written and verbal communication skills, with a knack for simplifying complex topics.


• Strong attention to detail, creativity, and enthusiasm for producing high-quality, user-centered content.