Senior Partnership Manager

Key Responsibilities:

• Strategic Partner Development:

   Identify, evaluate, and onboard new channel partners to expand our business reach. Establish and maintain relationships with partners in the VoIP, and telephony space.

• Channel Enablement:

   Work closely with partners to educate, train, and enable them to effectively promote and sell our solutions, ensuring partners are equipped to deliver optimal customer outcomes.

• Sales Performance Management:

   Collaborate with sales teams to set goals and strategies for channel partners, track performance metrics, and drive revenue growth through the partner channel.

• Market Analysis:

   Conduct market research to identify trends, competitive landscape, and opportunities within the telephony/ VoIP space to optimize channel partner programs.

• Marketing Collaboration:

   Work with marketing teams to co-create sales and promotional materials, joint marketing campaigns, and events tailored for partners to increase visibility and lead generation.

• Revenue and Growth Targets:

   Set clear goals and growth targets for each partner, monitor performance, and implement strategies to exceed revenue targets.

• Relationship Management:

   Act as the main point of contact for channel partners, providing support and guidance to ensure a mutually beneficial relationship.

• Problem-Solving & Support:

   Assist partners with any challenges, technical or strategic, and facilitate issue resolution to ensure customer satisfaction.

Key Requirements

• Experience:

   5+ years in channel management, partnerships, or business development roles, preferably in SaaS, VoIP, or telephony sectors.

• Industry Knowledge:

   Deep understanding of the telephony landscape, especially with CPaaS and VoIP products, services, and trends.

• Communication & Negotiation Skills:

   Strong interpersonal and negotiation skills, with the ability to influence partners and drive results.

• Strategic Thinking:

   Proven experience in developing strategic relationships and go-to-market strategies with partners.

• Analytical Skills:

   Ability to assess data, identify trends, and make data-driven decisions to improve partner performance.

• Education:

   Bachelors degree in Business, Marketing, Communications, or a related field (or equivalent work experience). An MBA or equivalent advanced degree is a plus.

• Tech Savvy:

   Comfortable with CRM software and other tools to manage channel relationships and performance tracking.