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Merkle B2b
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Senior Panel Manager

Senior Panel Manager

Merkle B2b

7 - 13 years

10 - 15 Lacs

pune bengaluru

Posted:-1 days ago| Platform:

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Skills Required

automation quality improvement corporate planning business strategy functional head research management analytics

Work Mode

Work from Office

Job Type

Full Time

Job Description

The purpose of this role is to lead and manage Research and Survey Analytics customer analysis deep dives, execute the strategies outlined by senior leadership, and manage the day-to-day communication with clients.

Job Description:

Contribute towards developing the business strategy of the service line/function. Builds, runs, reviews and improves processes and systems to ensure business objectives are met / surpassed. Actions and implements various strategic initiatives such as quality improvement/measurement, automation etc.
Develop and proactively review and tune the team structure to meet / exceed business objectives

Ensures current service offerings are continuously upgraded with innovative solutions that are market oriented and enable the function to continuously climb the value chain
Stays abreast of relevant competitor information and share it with the corporate planning team and other teams as applicable
Undertakes necessary preparation for client reviews or support the Functional head in preparation for client reviews
Is proactive and systematic to avoid client escalations / issues and promptly resolve and/or appropriately channel any escalations
Leads or assists in developing proposals, requisite services or solutions to increase business from existing clients in conjunction with the account manager
Maintains sustainable and trustworthy relations in the client organisation
Develops and coaches team members.

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Senior Panel Manager