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Senior Operations Manager_ International BPO | Hyderabad

Senior Operations Manager_ International BPO | Hyderabad

24 7 ai

5 - 10 years

9 - 11 Lacs

Hyderabad

Posted:1 week ago| Platform:

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Skills Required

International BPO Escalation Management Telecom Service Delivery Service Delivery Management Process Management Business Operations Bpo Operations Management Email & Chat Process Customer Service Operations International chat Operations Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities: Lead overall operations, ensuring achievement of KPIs, SLAs, and sales targets Manage and coach Operations Managers to drive performance and engagement Serve as the key point of contact for clientsunderstand requirements, propose solutions, and identify upsell opportunities Oversee talent development, succession planning, and team communication Conduct client reviews and manage day-to-day operational interactions Implement best practices, drive process improvement, and ensure business continuity Manage peak periods efficiently (especially retail seasons) Preferred candidate profile : Graduate in any discipline 5-7 years in an international BPO, including 3+ years in an Ops Manager role Experience managing telecom operations is a plus If interested in above role please share you CV to Kruthika.m@247.ai

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24 7 ai

www.247.ai/

Software Development

San Jose California

10001 Employees

307 Jobs

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Bradley J. Billing

Chief Executive Officer
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Senior Operations Manager_ International BPO | Hyderabad

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at 24 7 ai