Senior Operations Manager - Electronic Security / Fire Detection

Senior Operations Manager - Electronic Security / Fire Detection

We are looking for a Senior Operations Manager to oversee and optimize business operations, ensuring efficiency, cost-effectiveness, and compliance within the Electronic Security and Fire Detection sectors. The ideal candidate will be responsible for streamlining processes, improving productivity, managing cross-functional teams, and implementing best practices to achieve operational excellence.

• Develop and implement strategic plans for the service and operations department in alignment with overall organizational goals in

  Strategic Leadership

  .
• Provide vision and direction to achieve excellence in service delivery.
• Lead, mentor, and manage teams across regions, fostering a culture of collaboration, innovation, and continuous improvement in

  Team Management

  .
• Ensure effective communication and coordination among team members.
• Oversee the operation and maintenance of Electronic Security, Fire Detection/Suppression, IBMS & allied systems solutions in

  Service Delivery

  .
• Ensure service quality, responsiveness, and timely issue resolution.
• Build and maintain strong relationships with clients to understand their evolving needs and expectations in

  Client Relationship Management

  .
• Address client concerns promptly and ensure high levels of customer satisfaction.
• Efficiently manage service and operations activities across multiple regions in

  Regional Operations

  .
• Implement standardized processes while considering regional variations and requirements.
• Establish and monitor key performance indicators (KPIs) to evaluate team and individual performance in

  Performance Metrics

  .
• Regularly assess and improve operational efficiency based on metrics.
• Plan and allocate resources effectively to meet service demands in

  Resource Planning

  .
• Optimize staffing levels, skill sets and equipment to ensure efficient operations.
• Implement training programs to enhance the technical skills and knowledge of service teams in

  Training and Development

  .
• Keep the team updated on industry advancements and best practices.
• Develop and manage budgets for service and operations in

  Budget Management

  .
• Monitor expenses and implement cost-effective measures without compromising service quality.
• Identify opportunities for process improvement and implement best practices in

  Continuous Improvement

  .
• Foster a culture of continuous learning and innovation within the service and operations teams.
• Ensure compliance with health and safety regulations in

  Health and Safety Compliance

  .
• Implement and enforce safety protocols to create a secure working environment.
• Develop and implement effective emergency response plans to address critical situations promptly in

  Emergency Response Planning

  .
• Conduct regular drills and assessments to ensure preparedness.

Skills and Qualifications:

• Strategic Leadership

  is essential.

• Team Management

  and

  Mentoring

  skills are required.

• Service Delivery

  oversight, especially for

  Electronic Security, Fire Detection/Suppression, IBMS & allied systems

  .

• Client Relationship Management

  expertise.

• Regional Operations

  management experience.
• Proficiency in

  Performance Metrics

  and

  KPIs

  .

• Resource Planning

  and

  Optimization

  .
• Experience in

  Training and Development

  program implementation.

• Budget Management

  and

  Cost Control

  .

• Continuous Improvement

  mindset.
• Adherence to

  Health and Safety Compliance

  .

• Emergency Response Planning

  capabilities.