Senior Operations Manager - Electronic Security / Fire Detection

Job Description

Job Summary: We are looking for a Senior Operations Manager to oversee and optimize business operations, ensuring efficiency, cost-effectiveness, and compliance. The ideal candidate will be responsible for streamlining processes, improving productivity, managing cross-functional teams, and implementing best practices to achieve operational excellence. Key Responsibilities: 1. Strategic Leadership: Develop and implement strategic plans for the service and operations department in alignment with overall organizational goals. Provide vision and direction to achieve excellence in service delivery. 2. Team Management: Lead, mentor, and manage teams across regions, fostering a culture of collaboration, innovation, and continuous improvement. Ensure effective communication and coordination among team members. 3. Service Delivery: Oversee the operation and maintenance of Electronic Security, Fire Detection/Suppression, IBMS & allied systems solutions. Ensure service quality, responsiveness, and timely issue resolution. 4. Client Relationship Management: Build and maintain strong relationships with clients to understand their evolving needs and expectations. Address client concerns promptly and ensure high levels of customer satisfaction. 5. Regional Operations: Efficiently manage service and operations activities across multiple regions. Implement standardized processes while considering regional variations and requirements. 6. Performance Metrics: Establish and monitor key performance indicators (KPIs) to evaluate team and individual performance. Regularly assess and improve operational efficiency based on metrics. 7. Resource Planning: Plan and allocate resources effectively to meet service demands. Optimize staffing levels, skill sets and equipment to ensure efficient operations. 8. Training and Development: Implement training programs to enhance the technical skills and knowledge of service teams. Keep the team updated on industry advancements and best practices. 9. Budget Management: Develop and manage budgets for service and operations. Monitor expenses and implement cost-effective measures without compromising service quality. 10.Continuous Improvement: Identify opportunities for process improvement and implement best practices. Foster a culture of continuous learning and innovation within the service and operations teams. 11.Health and Safety Compliance: Ensure compliance with health and safety regulations. Implement and enforce safety protocols to create a secure working environment. 12.Emergency Response Planning: Develop and implement effective emergency response plans to address critical situations promptly. Conduct regular drills and assessments to ensure preparedness.