Senior Operation Manager For D&A

This Position reports to:

As an IS Senior Operations Manager for Data & Analytics (D&A), you will take on challenges that transform industries and drive innovation. At ABB, we provide you with market-leading expertise, cutting-edge technology, and the opportunity to make a meaningful impact. You will be responsible for owning the challenge and delivering results that matter.

• Building, maintaining, and continuously improvingthe application operations framework in alignment with customer needs and the IS operating model.
• Overseeing daily operationsof the application portfolioincluding Snowflake, Microsoft Power BI, Microsoft Azure, and AI/ML solutionsensuring effective execution of incident, problem, change, and release management processes.
• Managing service deliveryfrom internal teams and third-party suppliers, including performance monitoring against SLAs and coordination of consultant activities within ongoing projects.
• Acting as the single point of contactfor customers, ensuring their needs are addressed within the established framework and providing transparency through regular reporting of key application and delivery metrics.
• Ensuring compliancewith all security, regulatory, and governance requirements across assigned applications.
• Gathering and analyzing feedbackfrom customers and end users to drive continuous improvement initiatives that enhance service quality and operational efficiency.
• Serving as People Managerfor assigned team members by:
  • Setting clear goals and expectations
  • Conducting regular performance reviews
  • Supporting individual development plans
  • Fostering a collaborative, inclusive, and high-performing team culture
  • Identifying and addressing skill gaps through coaching, training, and mentoring
• Preparing and leading OpCo and SteCo meetingswith senior management and C-level stakeholders to ensure alignment on strategy, performance, risks, and key initiatives.

• ABachelors degreein a technical discipline (e.g., Computer Science, Engineering, Information Systems)
• 10+ years of experiencein Data Modeling, Data Warehousing, People Management, and IT Operations
• 2+ years of hands-on experiencewith Snowflake and Microsoft Azure
• Strong knowledge of:
  • Data warehouse architecture, ETL tools, and business requirements gathering
  • Software development methodologies (e.g., Agile, DevOps)
  • ITIL frameworks and best practices
  • Programming languages, particularly SQL
• Fluency in English(spoken and written, minimum C1 level)
• A mindset focused oninnovation, ownership, and continuous improvement
• IMPORTANT: This role requires the candidate to be based in Bangalore or able to work from our Bangalore office 23 times per week (mandatory requirement).