Business FunctionGroup Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology and people capability. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.Job Purpose* Managing the Operations of Import Team.Key RequirementsKey Accountabilities* Monitoring and Processing of Trade finance transactions as per Internal process and strictly adhering to the External & Regulatory Guidelines. Maintaining the Client services as per expectations at the desired levels and manage all the stake holders.Job Duties & responsibilities* Monitoring and Processing of Processing of Import documents , lodgment, acceptance and liquidation of manage BAU as per internal and regulatory guidelines.* Recon of IDPMS and MIS* Knowledge on Nostro Reconciliation and rules pertaining to such Recon.* Provide support as needed in the various departments, including reporting, making/checking of transactions, creation of PPTs, customer service as needed.* Strengthen relations with the various stake holders and the client facing branches Interacting with the relationship managers and products and internal teams to resolve all payment queries and issues promptly.* The Job will also include internal and external customer meetings, hence should possess strong interpersonal, analytical and presentation skills.* Understanding & highlighting the risks in the process, and work on process improvements* Constantly monitor the productivity of the team, create effective back up & ensure transparent conduct of the employee assessment process.Required Experience* Should be having capabilities to effectively handle all types of customer complaints, enquiries Queries.* Interacting with external service providers and correspondents like, beneficiary bank / issuing bank regarding any clarification with respect to Trade transactions.* Excellent Client / Customer management skills, business orientation.* Be capable to ensure smooth transition without impacting customer deliverables, to manage processes and metrics on a day-to-day basis,* A positive and attitude to work in a team and provide proper assistance and support to the team as required,* Capability to identify areas of risk and suggestions to mitigate.Education / Preferred Qualifications* Graduate / Postgraduate* Preferably CSDG certified.Core Competencies* Strategizing and Problem-solving skills* Thorough Knowledge on FEMA, managed trade finance operations with minimum experience of 8- 10 years.* Preferred having Knowledge of Trade/and A1 payments.* Knowledge of UCP 600, ISPB, URDGTechnical Competencies* Good knowledge on Microsoft applications* Overview of systems used in Trade operations.* Functional Knowledge in handling SWIFTsWork Relationship* Excellent communication skills* Presentation skills