Senior Associate, Asset Services, Technology & Operations

Job Description

Business Function Group Technology and Operations (TO) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality control, technology, people capability and innovation. In Group TO, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels Roles Responsibilities The primary objective of the position is to ensure that we maximize the value of the assets and achieves the operational and financial goals and objectives by developing, implementing and executing an overall Strategic Plan for each property. This requires to have an in-depth understanding of the CRESAs objectives as well as a broad knowledge of real estate, facility operations experience (across all disciplines) and a commitment to strong financial stewardship, data analysis through excel power point presentations. To be successful, the position must develop and maintain a consultative approach, anticipating business needs, thinking strategically and be both proactive and reactive as the situation and circumstances dictate. Direct activities for the delivery of facility asset management, operations and maintenance for approx 2 million square foot portfolio. Facilitate the delivery of services with a focus on maintaining budgetary control, adherence to business plan and oversight of the daily management and operations activities associated with this portfolio. Adherence to all Asset Services standards of performance, supervision of Facilities Managers, development and implementation of Strategic Asset Plans. Ensure complete understanding of contract obligations including audit control systems to ensure statutory, policy and contractual commitments are met. Maintain a customer focus within all areas of operational activities and that effective relationships are maintained with key internal teams. Sustainability development to build an ecosystem to ensure the Asset Management upkeep meets the needs for sustainability council and to also form the interface with TechnologyOperations Sustainability team. Social enterprise partnerships is to ensure connection between our assets. Support effective business communication providing advice and leadership while making a direct contribution during team meetings, internal briefings and monthly reporting as appropriate. Ensure the portfolio is properly and appropriately staffed, taking direct responsibility for the appointment of qualified personnel and that effective succession plans are in place. Employee Centred Facilities management is focused on best in class employee facilities management to ensure the wellbeing of all our employees in the office. Scope includes general housekeeping/cleaning, common meeting facilities, Transport, Cafeteria operations, employee general services inclusive mailroom courier services. Responsible for Security Operations which includes Physcial and Electronic Security for the premises, Managing Employee ID Card Printing, Security Reviews and Audits Requirement 8 to 12 years of relevant experience Independent and self-directed but able to work with and within teams Excellent inter-personal and stakeholder management skills, and good communication, presentation and writing skills A hands-on team player who is a self-starter, possesses a can-do attitude