Home
Jobs
Companies
Resume
NTT DATA, Inc. logo

Senior Network Engineer

2 - 5 years

4 - 7 Lacs

Bengaluru

Posted:2 days ago| Platform: Naukri logo

Apply Now

Skills Required

Network Engineering TCP FSM FTP/SFTP ITSM SCOM HTTP ITOM SOAP SaaS support CMDB Solarwinds CSM

Work Mode

Hybrid

Job Type

Full Time

Job Description

Your day at NTT DATA The role of Platform Support Engineer (L2) is a developing subject matter expert who exercises excellent customer service skills along with the ability to apply technical knowledge to support processes such as Request, Incident, Problem, Change, Event, Configuration, Asset, Service Catalogue, Knowledge, and Service Portal, as well as custom scoped applications that deliver enterprise-wide business processes to NTT customers. What youll be doing Key Responsibilities: Provides support to users/administrators of the company platform. Supports and contributes to the growth of best practices for delivery of support services. Ensures understanding of the platform, Cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations. Acts as a customer advocate, prioritizing and managing assigned incidents and escalations in queue. Engages with the cross functional teams like operations and engineering to build, drive and improve tools and processes for quicker issue resolution. Performs any other related task as required. Knowledge and Attributes: Developing knowledge of the components in cloud/web applications. Demonstrated ability to troubleshoot the difficult technical issues. Demonstrated exposure to network monitoring connectors such as SCOM, Solarwinds etc. Developing understanding of SNMP traps and MIBs/OIDs. Developing understanding and ability to modify basic XML, JSON, Regular Expressions (RegEx). Developing understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST. Developing understanding of object-oriented programming skills (Java strongly preferred). Good understanding of database concepts. Developing understanding of ITSM, CMDB and ITIL business process. Proficient with analyzing log files and standard debugging concept. Experience providing web development support is highly desirable. Familiarity with tools and practices of the trade such as incident management, knowledgebase, defect and escalation management. Excellent communication skills (verbal and written). Academic Qualifications and Certifications: Bachelors degree or equivalent in Information Technology or Computer Science or related field. Relevant ITIL certification. Required Experience: Moderate level experience providing customer facing technical support. Moderate level experience working with the ServiceNow platform (ITSM, ITOM, CSM and FSM). Moderate level experience providing SaaS support is desirable.

More Jobs at NTT DATA, Inc.

Openings For VOICE Process AR Callers - NTT DATA

Chennai

Experience: Not specified

|

INR 0 - 1 Lacs

Walk-in For Voice Process(AR caller) - Experienced

Chennai

1 - 3 yrs
|

INR 1 - 3 Lacs

Private Equity Senior Analyst: NTT Data: Gurugram

Gurgaon

3 - 5 yrs
|

INR 4 - 8 Lacs

NTT DATA - Hiring Experienced For Anesthesia Coder - Medical Coder

Coimbatore

3 - 8 yrs
|

INR 0 - 3 Lacs

NTT DATA - Hiring Experienced For Radiology coder - Medical Coding

Coimbatore

1 - 4 yrs
|

INR 0 - 3 Lacs

Mock Interview

Boost Confidence & Sharpen Skills

Start Network Engineering Interview Now
NTT DATA, Inc.
NTT DATA, Inc.
www.nttdata.com

IT Services and IT Consulting

Tokyo Plano

10001 Employees

1479 Jobs

    Key People

  • Denise S. Kinsley

    CEO

  • Ryuhei Sakamoto

    President and CEO of NTT DATA Corporation

RecommendedJobs for You

Senior Network Engineer

 Neev Group Of Companies

Gurugram

Neev Group Of Companies logo

Senior Network Engineer

 Fanatics, Inc.

Hyderabad

Fanatics, Inc. logo

Senior Network Engineer

 Fanatics

Hyderābād

Fanatics logo

Senior Network Engineer

 Microsoft

Hyderābād

Microsoft logo

Senior Network Engineer

 Pace Automation

Bengaluru

Pace Automation logo

Senior Network Engineer

 BNP Paribas

Bengaluru, Karnataka, India

BNP Paribas logo

Senior Network Engineer

 Swits Digital

Chennai

Swits Digital logo

Senior Network Engineer

 Fanatics

Hyderabad, Telangana, India

Fanatics logo

Senior Network Engineer

 Fanatics E-Commerce (India) LLP

Hyderābād

Fanatics E-Commerce (India) LLP logo

Senior Network Engineer

 Zensar Technologies

Bengaluru, Karnataka, India

Zensar Technologies logo